Strings
You can override any string in Flex by editing the strings object on the Flex Manager instance.
Language strings can technically contain any HTML tag like h1, h2, p or even iframe.
The Flex UI will not filter these values. Flex uses Handlebars for templating and supports Mustache-style syntax and
expressions within content strings, ie. embedding value placeholders between double braces { }.
Example:
flex.Manager.getInstance().strings.TaskLineCallAssigned = "I am a content string!";
// QuestionnaireAnsweredCount has a default value: "{{count}} of {{total}} Answered"// That means we can use "{{count}}" and "{{total}}" expressions for this string.flex.Manager.getInstance().strings.QuestionnaireAnsweredCount = "{{count}}/{{total}}"TaskLineOutboundCallTitle: T#
Label used as title in Outbound call canvas
Default Value:
Connecting Call
TaskLineOutboundCallHeader: T#
Label used as header in Outbound call canvas
Default Value:
{{task.formattedAttributes.outbound_to}}
TaskLineOutboundCallDetail: T#
Description line used by Outbound call canvas
Default Value:
Your caller ID: {{task.formattedAttributes.from}}<br />Queue: {{task.queueName}}
OutboundDialerPanelPhoneInputCaption: T#
Text shown in the Outbound Dialer panel by the phone number input field
Default Value:
Enter a number
OutboundDialerPanelQueueSelectCaption: T#
Text shown in the Outbound Dialer panel by the queue selector field
Default Value:
Assign a queue
OutboundCallFailedNotificationTitle: T#
Title of generic notification for failed outbound call
Default Value:
Unable to connect your call. Please try again or contact support. [{{reasonCode}}]
OutboundCallFailedNotificationTitleBusy: T#
Title of notification for failed outbound call due to callee being busy
Default Value:
This number is currently busy. Please try again.
OutboundCallFailedNotificationTitleNoAnswer: T#
Title of notification for failed outbound call due to no answer
Default Value:
No answer from this number. Please try again.
OutboundCallFailedNotificationTitleInvalidNumber: T#
Title of notification for failed outbound call due to invalid phone number
Default Value:
Dialed number is invalid. Please check the number and try again.
OutboundCallFailedNotificationTitleDisabledCountry: T#
Title of notification for failed outbound call due to destination country being disabled
Default Value:
Calls to this country are not enabled. To enable calls and change geo permissions, contact your administrator.
OutboundCallFailedNotificationTitleFromNumberUnverified: T#
Title of notification action for failed outbound call due to From number being unverified
Default Value:
Unable to connect your call. The number being used to make outbound calls is not a verified caller ID.
OutboundCallFailedNotificationAction: T#
Title of notification action for failed outbound call
Default Value:
redial
TaskLineOutboundCallConnecting: T#
Shown in the title of ConnectingOutboundCallCanvas
Default Value:
Connecting call…
SetYourStatus: T#
shown in the right top menu as a label to set your status
Default Value:
Set your status
SessionExpired: T#
notification for an expired session
Default Value:
Your session has expired. <a href='#' onClick='window.location.reload()'>Click here to log in again</a>
TaskExtraInfo: T#
shown in the task list on separate section as bigger text
TaskLineCallIncomingTitle: T#
shown in the title of incoming task canvas when task is call
Default Value:
Incoming call
TaskLineCallTransferTitle: T#
shown in the title of incoming task canvas when task is call and transfered
Default Value:
Transfer request
TaskLineCallEndedTitle: T#
shown in the title of call canvas when task is call and wrapup state
Default Value:
Call ended
TaskLineCallReserved: T#
describes an incoming call in the call canvas, task canvas and task list
Default Value:
Incoming call from queue {{task.queueName}}
TaskLineCallDuration: T#
describes an call duration in call canvas
Default Value:
{{helper.durationSinceUpdate}}
TaskLineCallWrapup: T#
describes a call in wrapup status in the call canvas, task canvas and task list
Default Value:
Wrap up | {{helper.durationSinceUpdate}}
TaskLineChatReserved: T#
describes an incoming chat in the task canvas and task list
Default Value:
Incoming chat request
TaskLineSmsReserved: T#
describes an incoming SMS chat in the task canvas and task list
Default Value:
Incoming SMS request
TaskLineChatMessengerReserved: T#
describes an incoming Facebook Messenger chat in task canvas and task list
Default Value:
Incoming Messenger request
TaskLineChatWhatsAppReserved: T#
describes an incoming WhatsApp chat in task canvas and task list
Default Value:
Incoming WhatsApp request
TaskLineChatAssigned: T#
describes an assigned chat task (except webchat) and any chat task in wrapup status at the task list
TaskLineWebChatAssigned: T#
describes an assigned webchat task at the task list
TaskLineTitle: T#
describes title line for a task in IncomingTaskCanvas for default task channel
TaskReserved: T#
describes an incoming default generic task in the call canvas, task canvas and task list from the agent perspective
Default Value:
Reserved
TaskAssigned: T#
describes an assigned default generic task in task card and task list from the agent perspective
Default Value:
Assigned
TaskWrapup: T#
describes a default generic task in wrapup status in the call canvas, task canvas and task list
Default Value:
In wrap up
TaskCompleted: T#
describes a completed default generic task in call canvas, task canvas and task list
Default Value:
Completed
TaskCanceled: T#
describes a canceled default generic task in call canvas, task canvas and task list
Default Value:
Canceled
TaskPending: T#
describes a pending default generic task in call canvas, task canvas and task list
Default Value:
Pending
TaskFilterActive: T#
shown in the task list filter to include only active tasks
Default Value:
Active Tasks
TaskFilterWrapping: T#
shown in the task list filter to include only tasks in wrap up state
Default Value:
Tasks in wrap up
TaskInfoPanelContent: T#
task-related information displayed on a task information tab
Default Value:
infoPanelContent
NoTasksTitle: T#
string to be shown on the placeholder view when there are no tasks for the agent
Default Value:
Status
NoTasksHintNotAvailable: T#
small hint on the "No Tasks" panel for not available worker
Default Value:
Change activity state to start receiving tasks.
NoTasksHintAvailable: T#
small hint on the "No Tasks" panel for available worker
Default Value:
You are ready to start receiving tasks.
NoCRMTitle: T#
header shown on the placeholder view when there is no CRM configured
Default Value:
CRM config
NoCRMConfigured: T#
main text to be shown on the placeholder view when there is no CRM configured
Default Value:
No CRM configured
NoCRMConfiguredAction: T#
caption of the button on the "No CRM Configured" panel
Default Value:
How to Configure
NoCRMHint: T#
small hint on the "No CRM Configured" panel
Default Value:
Our docs can help you get started.
TaskHeaderXWTEndCall: T#
button label on Task Header to open end call menu for XWT
Default Value:
End call
TaskHeaderXWTLeaveCall: T#
button label on Task Header XWT menu to leave call
Default Value:
Leave the call
TaskHeaderXWTEndForAll: T#
button label on Task Header XWT menu to end call for all participants
Default Value:
End call for everyone
TaskHeaderEndChat: T#
button label on Task Header to end chat and move the task to wrapup
Default Value:
End Chat
TaskHeaderStatusAccepted: T#
text to show on Task Header when task (except webchat) is in accepted state.
Default Value:
Live | {{helper.durationSinceUpdate}}
TaskHeaderWebChatStatusAccepted: T#
text to show on Task Header when webchat task is in accepted state.
Default Value:
{{#if helper.isCustomerOnline}} {{{icon name='GreenIndicator'}}} {{else}} {{{icon name='GreyIndicator'}}} {{/if}} Live | {{helper.durationSinceUpdate}}
TaskHeaderGroupCallAccepted: T#
text to show on Task Header when task is conference call and is in accepted state.
TaskHeaderStatusPending: T#
text to show on Task Header when task is in pending state.
TaskHeaderStatusWrapup: T#
text to show on Task Header when task is in wrapup state.
Default Value:
Wrap up | {{helper.durationSinceUpdate}}
TaskHeaderStatusCompleted: T#
text to show on Task Header when task is in completed state.
Default Value:
Completed | {{helper.durationSinceUpdate}}
ColumnHeaderAgent: T#
column name for "agents" column in Supervisor table in the Teams view
Default Value:
Agent
ColumnHeaderCalls: T#
column name for "live calls" column in Supervisor table in the Teams view
Default Value:
Calls
ColumnHeaderTasks: T#
column name for tasks different from calls in Supervisor table in the Teams view
Default Value:
Other Tasks
SupervisorUserCardFirstLine: T#
first line displayed for a user card in Supervisor table in the Teams view
Default Value:
{{worker.fullName}}
SupervisorUserCardSecondLine: T#
second line displayed for a user card in Supervisor table in the Teams view
Default Value:
{{worker.activityName}} | {{worker.activityDuration}}
SupervisorTaskHeaderLine: T#
header of the task detail view in Supervisor UI in the Teams view
Default Value:
{{task.defaultFrom}}
SupervisorTaskViewContentHeader: T#
first line of inner content area of task detail view in Supervisor UI in the Teams view
Default Value:
{{worker.fullName}}, {{task.defaultFrom}}
SupervisorTaskLive: T#
default string used by "helper" when calculating detail string for task in live state in the Teams view
Default Value:
{{helper.durationSinceUpdateShort}}
SupervisorTaskWrapUp: T#
default string used by "helper" when calculating detail string for task in wrapping up state in the Teams view
Default Value:
Wrap up | {{helper.durationSinceUpdateShort}}
SupervisorTaskCompleted: T#
default string used by "helper" when calculating detail string for task in completed state in the Teams view
Default Value:
Completed | {{helper.durationSinceUpdateShort}}
SupervisorTaskCardHeader: T#
first line of task details card in the Teams view
Default Value:
{{task.defaultFrom}}
SupervisorTaskInfoPanelContent: T#
task-related information displayed on a task information tab in the Teams view
Default Value:
infoPanelContent
LiveCommsMonitoringMessage: T#
text used in Live Comms bar when monitoring a call
Default Value:
You are listening to a call with {{task.defaultFrom}} and {{worker.fullName}}
LiveCommsMonitoringMessageMoreWorkers: T#
text used in Live Comms bar when monitoring a call where there are multiple workers
Default Value:
You are listening to a call with {{task.defaultFrom}} and {{workers.length}} workers
LiveCommsMonitoringMessageNoWorkers: T#
text used in Live Comms bar when monitoring a call for which we are unable to find the associated workers
Default Value:
You are listening to a call with {{task.defaultFrom}}
LiveCommsOngoingCallMessage: T#
text used in Live Comms bar when on a call
Default Value:
You are on a call with {{task.defaultFrom}}
LiveCommsBarStopListening: T#
text in Live Comms bar button to return to stop monitoring a call
Default Value:
STOP LISTENING
WorkerDirectoryItemFirstLine: T#
first line in an item of a Worker Directory
Default Value:
{{worker.fullName}}
WorkerDirectoryItemSecondLine: T#
second line in an item of a Worker Directory
Default Value:
{{worker.activityName}}
WorkerDirectoryAgentsTabLabel: T#
label of the agents tab in the worker directory popup
Default Value:
Agents
WorkerDirectoryQueuesTabLabel: T#
label of the queues tab in the worker directory popup
Default Value:
Queues
WorkerDirectoryQueueItemText: T#
displayed info about a queue item in the list of queues on the queues tab in the worker directory popup
Default Value:
{{queue.name}}
ChatInputDisabledText: T#
text displayed inside a disabled chat input
Default Value:
Conversation ended
WorkerCanvasHeader: T#
header for the worker canvas in Supervisor UI in the Teams view
Default Value:
Profile
WorkerCanvasDetailsHeader: T#
header for the Worker Details section of the worker canvas in Supervisor UI in the Teams view
Default Value:
Agent Details
WorkerCanvasSkillsHeader: T#
header for the Skills section of the worker canvas in Supervisor UI in the Teams view
Default Value:
Skills
WorkerSkillLevelInvalid: T#
message displayed due to failed validation of a provided skill level of the worker canvas in Supervisor UI in the Teams view
Default Value:
Please select a skill level between {{min}} - {{max}}
WorkerSkillPleaseSelect: T#
text displayed as a placeholder in the skills dropdown menu of the worker canvas in Supervisor UI in the Teams view
Default Value:
Add skill
WorkerSkillsNoSkills: T#
message displayed in case there are no skills specified within the worker canvas in Supervisor UI in the Teams view
Default Value:
No skills attributed
WorkerSkillsSchemaMismatch: T#
message displayed in case skills couldn't be parsed due to schema mismatch within the worker canvas in Supervisor UI in the Teams view
Default Value:
Worker skills schema mismatch
WorkerSkillsSaved: T#
message indicating that the skills has been successfully saved at the worker canvas in Supervisor UI in the Teams view
Default Value:
Changes saved successfully
WorkerSkillsError: T#
message indicating that saving changes to skills have failed at the worker canvas in Supervisor UI in the Teams view
Default Value:
Failed to save changes
WorkerSkillsReverted: T#
message indicated that the skills were successfully reset
Default Value:
Changes reverted
WorkerSkillsRemoveSkillButtonAriaLabel: T#
aria label for the remove skill button
Default Value:
Remove skill
UiVersionDeprecated: T#
notification indicating that the current version of Flex is deprecated
Default Value:
{{message}}
RuntimeLoginPlaceholder: T#
placeholder for the runtime login view input field in the runtime login view
Default Value:
Your Runtime Domain
RuntimeLoginWithTwilio: T#
label in the runtime login view for the link that leads to Twilio login page
Default Value:
Login with Twilio.
RuntimeLoginIsAdmin: T#
a text prepending RuntimeLoginWithTwilio link in the runtime login view
Default Value:
Flex Admin?
RuntimeLoginErrorDomain: T#
an error displayed in case runtime domain couldn't be resolved in the runtime login view
Default Value:
Oops! Well, that didn’t work :( Check your <b>domain</b>.
RuntimeLoginErrorSso: T#
an error displayed in the runtime login view in case SSO isn't properly configured for the Flex project within Twilio Console
Default Value:
Oops! Well, that didn’t work :( Check your <b>SSO</b> setup.
TransferFailedNotification: T#
a notification displayed in case of failed task transfer to another agent
Default Value:
Transfer failed: {{reason}}
TaskCannotBeTransferredNotification: T#
a notification displayed in case the task cannot be transferred, for example when the task state has already changed and cannot be transferred anymore.
Default Value:
Task cannot be transferred
SupervisorTaskCanvasHeader: T#
a header for the task card in Supervisor UI in the Teams view
Default Value:
Monitor Task
MicNotAvailableNotification: T#
message shown if microphone device was not found
Default Value:
Unable to access microphone, please check browser settings.
BrowserVoiceDisabledNotification: T#
message shown if voice SDK has been disabled
Default Value:
Call cannot be accepted. Twilio Voice SDK has been disabled.
MessageSizeExceeded: T#
message shown if maximum message length was exceeded
Default Value:
The entered character number exceeds the limit - {{currentCharCount}}/{{maxCharCount}}
UserControlWorkerSecondLine: T#
text to be shown on the second line of user card
Default Value:
{{worker.activityName}} | {{worker.activityDuration}}
UserActivityControlText: T#
text to be shown on the activity control
Default Value:
{{#if isWiderDevice}}{{worker.activityName}}{{/if}}{{#if worker.activityDuration}}<span> | {{worker.activityDuration}}</span>{{/if}}
UserActivityControlAriaLabel: T#
text to be shown on the activity control aria label
Default Value:
Menu to change activity. Currently {{activityName}} since {{activityDuration}}.
UserLoggedOutSuccess: T#
label shown after user logged out
Default Value:
You have logged out successfully!
CannotChangeOtherWorkerActivity: T#
message shown if failed to change activity for another user
Default Value:
You cannot change an agent’s activity while they have a pending task/reservation.
TaskLineCallTransferWorker: T#
Description line used by tasklist item for call transfers made directly to worker
Default Value:
Request from {{task.incomingTransferObject.worker.fullName}} (direct)
TaskLineCallTransferWorkerDetail: T#
Description line used by incoming call panel for call transfers made directly to worker
Default Value:
From: {{task.incomingTransferObject.worker.fullName}} (direct)<br />Queue: {{task.queueName}}
TaskLineCallTransferQueue: T#
Description line used by tasklist item panel for call transfers made to queue
Default Value:
Request from {{task.incomingTransferObject.worker.fullName}} ({{task.incomingTransferObject.queue.name}})
TaskLineCallTransferQueueDetail: T#
Description line used by incoming call panel for call transfers made to queue
Default Value:
From: {{task.incomingTransferObject.worker.fullName}}<br />Queue: {{task.queueName}}
CallParticipantStatusLive: T#
Default text to show on participant when they are in the call
Default Value:
Live
CallParticipantStatusConnecting: T#
Default text to show while connecting to another agent during warm-transfer
Default Value:
Calling...
CallParticipantStatusOnHold: T#
Text to show on participant when they are in the call
Default Value:
On Hold
CallCanvasWorkerOnHold: T#
Text to show on call canvas when worker is on hold
Default Value:
You are on hold
CallParticipantStatusLeft: T#
Text to show on participant when they has left the call
Default Value:
Caller left
CallParticipantStatusTransferFailed: T#
Text to show on participant when it is failed transfer
Default Value:
No Answer
CallParticipantStatusKickConfirmation: T#
Text to show on participant when kick action needs confirmation
Default Value:
Remove from call
CallParticipantStatusKickCancellation: T#
Text to show on participant when kick action is to be cancelled
Default Value:
Cancel removing from call
CallParticipantCustomerName: T#
Text used to denote customer in call canvas
Default Value:
{{task.defaultFrom}}
SupervisorTaskGroupCall: T#
Text shown in supervisor task cards for group calls
Default Value:
{{helper.durationSinceUpdateShort}} | ({{task.conference.liveParticipantCount}})
PredefinedChatMessageAuthorName: T#
author name of the optional predefined messaged displayed in ChatWidget MessagingCanvas
Default Value:
Bot
PredefinedChatMessageBody: T#
body of the optional predefined messaged displayed in ChatWidget MessagingCanvas
Default Value:
Hi there! How can we help you today?
AgentStatusAvailable: T#
Label to indicate "Available" agents state in QueuesView barChar
Default Value:
Available
AgentStatusOffline: T#
Label to indicate "Offline" agents state in QueuesView barChar
Default Value:
Offline
ActiveTasksTileTitle: T#
Label used as title in ActiveTasksTile in QueuesView
Default Value:
Active tasks
WaitingTasksTileTitle: T#
Label used as title in WaitingTasksTile in QueuesView
Default Value:
Waiting tasks
AgentsByActivityTileTitle: T#
Label used as title in AgentsByActivityTile in QueuesView
Default Value:
Agents
LongestWaitTimeTileTitle: T#
Label used as title in LongestWaitTimeTile in QueuesView
Default Value:
Longest wait
QueuesNoDataBodyForAdmin: T#
NoData component body for QueuesView for Admin users
Default Value:
You have no Queues set up. Please configure your Queues.
QueuesNoDataBodyForSupervisor: T#
NoData component body for QueuesView for Supervisor users
Default Value:
There are no Queues set up. Please contact your Administrator.
QueuesNoDataLinkLabelForAdmin: T#
NoData component link label for QueuesView for Admin users
Default Value:
Add Queue
LogToFileStartLoggingText: T#
html content shown in Start logging dropdown
LogToFileStopLoggingLabel: T#
button label shown in Stop logging dropdown
Default Value:
Finish and download
LogToFileStartLoggingLabel: T#
button label shown in Start logging dropdown
Default Value:
Refresh and start
LogToFileStopLoggingText: T#
html content shown in Stop logging dropdown
PendingReservationsOnLogoutNotification: T#
Notification when trying to log out while having pending notifications
Default Value:
You cannot logout while you have a pending task/reservation
PendingReservationsOnActivityStateChangeNotification: T#
Notification when trying to change activity to unavailable while having pending notifications
Default Value:
You cannot update your activity while you have a pending task/reservation
WorkerActivityUpdateFailedNotification: T#
Notification when activity state fails to change due to a service error
Default Value:
Updating activity failed (ERROR {{statusCode}}). Please try again or contact your administrator.
DisabledHangupCallTooltip: T#
Tooltip used on disabled hangup call icon button
Default Value:
Hang up cannot be performed as call is in wrap up state
UnholdAgentTooltip: T#
Tooltip used on unhold agent icon button
Default Value:
Unhold {{worker.fullName}}
DisabledColdTransferTooltip: T#
Tooltip used on disabled cold transfer icon button
Default Value:
Transfer to {{name}} cannot be performed as {{name}} is unavailable
DisabledWarmTransferTooltip: T#
Tooltip used on disabled warm transfer icon button
Default Value:
Consult {{name}} cannot be performed as {{name}} is unavailable
StopMonitorCallTooltip: T#
Tooltip used on stop monitoring call icon button
Default Value:
Stop Monitoring Call
ChatOrchestrationAddToConversationFailed: T#
Error text to be shown if 'AddToConversation' Chat Orchestration failed
Default Value:
Failed to add worker to the conversation.
ChatOrchestrationDeactivateConversationFailed: T#
Error text to be shown if 'DeactivateConversation' Chat Orchestration failed
Default Value:
Failed to deactivate the conversation.
ChatOrchestrationLeaveConversationFailed: T#
Error text to be shown if 'LeaveConversation' Chat Orchestration failed
Default Value:
Failed to remove worker from the conversation.
DisabledOpenDialpadTooltip: T#
Tooltip used on disabled open dialpad icon button
Default Value:
Open dialpad cannot be performed as call is in wrap up state
DisabledCloseDialpadTooltip: T#
Tooltip used on disabled close dialpad icon button
Default Value:
Close dialpad cannot be performed as call is in wrap up state
OpenDirectoryTooltip: T#
Tooltip used on open directory icon button
Default Value:
Open transfer directory
DisabledOpenDirectoryTooltip: T#
Tooltip used on disabled open directory icon button
Default Value:
Transfer directory cannot be opened as call is in wrap up state
ChatOrchestrationAddToChatChannelFailed: T#
Error text to be shown if 'AddToChatChannel' Chat Orchestration failed
Default Value:
AddToChatChannel Chat Orchestration failed
ChatOrchestrationDeactivateChatChannelFailed: T#
Error text to be shown if 'DeactivateChatChannel' Chat Orchestration failed
Default Value:
DeactivateChatChannel Chat Orchestration failed
ChatOrchestrationLeaveChatChannelFailed: T#
Error text to be shown if 'LeaveChatChannel' Chat Orchestration failed
Default Value:
LeaveChatChannel Chat Orchestration failed
TeamsViewFilterAction: T#
Text for filter button in teams view
Default Value:
Filter{{#if filterCount}} ({{filterCount}}){{/if}}
TeamsViewClearSearchAction: T#
Text for clear search link in teams view
Default Value:
Clear search result
TeamsViewClearSearchPlaceholder: T#
Text for search input placeholder in teams view
Default Value:
Search Agents
TeamsViewResultsSummaryErrorTitle: T#
Info card title when an error fetching the workers occurs
Default Value:
Something went wrong
TeamsViewResultsSummaryErrorMessage: T#
Info card message when an error fetching the workers occurs
Default Value:
We could not load the data. Please try again or refresh the browser. If this persits, please contact your administrator.
TeamsViewResultsSummaryLongQueryErrorTitle: T#
Info card title when an error due to the live query being too long occurs
Default Value:
Unable to filter results
TeamsViewResultsSummaryLongQueryErrorMessage: T#
Info card message when an error due to the live query being too long occurs
Default Value:
Too many filters applied. Please select less filters and try again. If this persists, please contact your administrator.
TeamsViewResultsSummaryNoWorkersDisplayedTitle: T#
Info card title when no workers are displayed (0 workers)
Default Value:
No results found
TeamsViewResultsSummaryNoWorkersDisplayed: T#
Text displayed when no workers are displayed (0 workers)
Default Value:
We couldn't find any agents that matched your filter criteria. You can retry with different filters.
TeamsViewResultsSummaryMaxWorkersDisplayed: T#
Text displayed when the max amount of workers is displayed - as we have a cap of 200 server-side
Default Value:
Showing maximum number of agents. Refine results via search or
TeamFiltersPanelSingularLabel: T#
Used in TeamFilters to display the number of agents (1)
Default Value:
Viewing <strong>{{number}}</strong> agent
TeamFiltersPanelPluralLabel: T#
Used in TeamFilters to display the number of agents (0, 1+)
Default Value:
Viewing <strong>{{number}}</strong> agents
RequestBrowserNotificationPermissions: T#
notification requesting pemissions for browser notifications
Default Value:
We need your permission to <a href='#'>enable browser notifications</a>
IncomingCallBrowserNotificationTitle: T#
title of browser notification for incoming call
Default Value:
Incoming call
IncomingCallBrowserNotificationBody: T#
body of browser notification for incoming call
Default Value:
From: {{task.defaultFrom}}
IncomingCallNotificationTitle: T#
body of in app notification for incoming call
Default Value:
Incoming call from {{task.defaultFrom}}
IncomingCallTransferNotificationTitle: T#
body of in app notification for incoming call transfer
Default Value:
Transfer request from {{task.defaultFrom}}
IncomingCallTransferBrowserNotificationTitle: T#
title of browser notification for incoming call transfer
Default Value:
Transfer request
IncomingCallTransferWorkerBrowserNotificationBody: T#
body of browser notification for incoming call transfer from worker
Default Value:
From {{task.incomingTransferObject.worker.fullName}} (direct)
IncomingCallTransferQueueBrowserNotificationBody: T#
body of browser notification for incoming call transfer from queue
Default Value:
From {{task.incomingTransferObject.worker.fullName}} ({{task.incomingTransferObject.queue.name}})
IncomingNotificationAccept: T#
button title to accept incoming task from notification
Default Value:
accept
IncomingNotificationReject: T#
button title to reject incoming task from notification
Default Value:
reject
IncomingUnregisteredTaskNotificationTitle: T#
generic app notification for new unregistered task channel
Default Value:
Incoming task from {{task.defaultFrom}}
IncomingChatNotificationTitle: T#
in app notification title for chat task
Default Value:
Incoming chat request from {{task.defaultFrom}}
IncomingMessengerNotificationTitle: T#
in app notification title for Messenger task
Default Value:
Incoming Messenger request from {{task.defaultFrom}}
IncomingWhatsAppNotificationTitle: T#
in app notification title for WhatsApp task
Default Value:
Incoming WhatsApp request from {{task.defaultFrom}}
IncomingSmsNotificationTitle: T#
in app notification title for sms task
Default Value:
Incoming SMS request from {{task.defaultFrom}}
IncomingEmailNotificationTitle: T#
in app notification title for email task @private
Default Value:
Incoming Email request from {{task.defaultFrom}}
IncomingEmailBrowserNotificationBody: T#
in app notification title for email task @private
Default Value:
From: {{task.attributes.customerAddress}}
IncomingChatBrowserNotificationTitle: T#
browser notification title for chat task
Default Value:
Incoming chat request
IncomingMessengerBrowserNotificationTitle: T#
browser notification title for Messenger task
Default Value:
Incoming Messenger request
IncomingWhatsAppBrowserNotificationTitle: T#
browser notification title for WhatsApp task
Default Value:
Incoming WhatsApp request
IncomingSmsBrowserNotificationTitle: T#
browser notification title for sms task
Default Value:
Incoming SMS request
IncomingChatBrowserNotificationBody: T#
browser notification body for chat task
Default Value:
From: {{task.defaultFrom}}
QueuesStatsHeaderAgentsActivity: T#
Queues Stats table header: Agents by activity
Default Value:
Agents
FlexInsightsLoginFailedNotificationTitle: T#
notification title when Flex Insights login fails
Default Value:
Flex Insights has been unable to load, please reload Flex to gain access
FlexInsightsDataFetchFailedNotificationTitle: T#
notification title when Flex Insights data fetch fails
Default Value:
Flex Insights has been unable to fetch some of your dashboards, please try again.
FlexInsightsLoginFailedNotificationAction: T#
notification action when Flex Insights login fails
Default Value:
Reload
InputDeviceErrorNotification: T#
notification title when audio input device is not found or fails to initialize
Default Value:
Unable to find or initialize audio input device
AnonymousParticipant: T#
Default name for participant whose name cannot be retrieved from its attributes
Default Value:
Anonymous
OutboundErrorGeneral: T#
Error string shown in outbound calling dialpad in case of general error
Default Value:
Unable to connect your call. Please try again or contact support.
OutboundErrorMissingDestination: T#
Error string shown in outbound calling dialpad in case of missing destination
Default Value:
Unable to connect your call. Please check the number and try again.
OutboundErrorMissingQueue: T#
Error string shown in outbound calling dialpad in case of missing queue
Default Value:
Unable to connect your call. Please select a queue and try again.
OutboundErrorNotInQueue: T#
Error string shown in outbound calling dialpad in case the agent is not part of the chosen queue
Default Value:
Cannot make call on behalf of queue ‘{{queue}}‘, because you are not assigned to this queue.
NoOutboundCallingWhenOffline: T#
Text shown in the outbound calling panel when user is in offline status
Default Value:
To make a call, please change your status from '{{activityName}}'
ErrorPageDownloadReportButton: T#
Error page's "Download Report" button text
Default Value:
Download report
ReconnectingConnection: T#
Notification text shown when UI loses internet connection
Default Value:
Connection lost. Attempting to reconnect.
DegradedWarning: T#
Notification text shown when flex is degraded @private
Default Value:
<b style='font-weight:bold;'>Issues detected.</b> We have detected a problem with a service which might affect your work.
DegradedNotificationOpenStatusPanelAction: T#
Title of notification action for opening status panel @private
Default Value:
open status panel
DegradedNotificationRefreshAction: T#
Title of notification action for refreshing the age @private
Default Value:
refresh
DegradedNotificationDownloadReportAction: T#
Title of notification action for downloading error report @private
Default Value:
download report
OpenInNewWindow: T#
Title on a button that opens current content in a new window
Default Value:
Open in a new window
ConversationCommentFormCategory: T#
Title of the Category selector in Comment Form
Default Value:
Category
ConversationCommentFormCommentLabel: T#
Title of the Comment input in the Comment Form
Default Value:
Comment
ConversationCommentInputPlaceholder: T#
Placeholder for the Comment input on Conversation View
Default Value:
Write your comment here
ConversationCommentSaveButton: T#
Save button title in the Comment form in the Conversation View
Default Value:
Save
QuestionnaireSelectorLabel: T#
The label for the selector of Questionnaire in Assessment Panel
Default Value:
Select a Questionnaire:
ConversationInfoCommentButton: T#
The Comment button text in the Conversation View
Default Value:
Comment
ConversationInfoAssessButton: T#
The Assessment button text in the Conversation View
Default Value:
Assess
SegmentSelectorLabel: T#
The label next to the segment selector in the Conversation View
Default Value:
Segments
PlayerOptionCurrentPosition: T#
The Player option to copy link containing current position
Default Value:
Copy Current Position
PlayerOptionMoreOptionsButtonAriaLabel: T#
The Player option button label to select more options
Default Value:
More options
PlayerConversationSelectorLabel: T#
The label for conversation dropdown selector
Default Value:
Select a conversation
ConversationViewDashboardLink: T#
The link to Dashboard in Conversation View breadcrumbs
Default Value:
Dashboard
ConversationViewBreadcrumbConversation: T#
The Conversation in Conversation View breadcrumbs
Default Value:
Conversation
ConversationViewAgentInTeam: T#
The information about agent's team in Conversation View
Default Value:
<strong>{{agent}}</strong> in <strong>{{team}}</strong>
ConversationViewCallerInfo: T#
The information about the caller and queue the call originated from
Default Value:
{{caller}} via {{queue}}
TranscriptPanelTitle: T#
The title for Chat Transcript conversation view panel
Default Value:
Chat Transcript
EmailTranscriptPanelTitle: T#
The title for Email Transcript conversation view panel
Default Value:
Email Transcript
EmptyFindingsList: T#
The information about empty findings list in Conversation View
Default Value:
No Findings to display
EmptyCommentListTitle: T#
Information about the empty Comment list in Conversation View
Default Value:
No comments yet
EmptyCommentListSubtitle: T#
Subtitle in information about the empty Comment list in Conversation View
Default Value:
Give feedback to agents by commenting the conversation
CommentDurationAndAuthor: T#
Content of the tooltip shown after hovering individual comment in Conversation View
Default Value:
{{duration}} - by {{author}}
QuestionnaireAnsweredCount: T#
Information about how many questions have been answered in a Questionnaire
Default Value:
{{count}} of {{total}} Answered
QuestionnaireAllAnswered: T#
Information about all questions answered in Questionnaire
Default Value:
All Answered
SLADailyMetricsResetTitle: T#
SLA Preferences - Daily Metrics Reset title
Default Value:
Daily Metrics Reset{{#if timezone}} - {{timezone}}{{/if}}
SLAPreferencesGlobalLevelsSubtitle: T#
SLA Preferences - Global levels section subtitle
Default Value:
This will apply to all queues and channels without custom levels.
SLAPreferencesCustomLevelsTitle: T#
SLA Preferences - Custom levels section title
Default Value:
Custom service levels
SLAPreferencesCustomLevelsSubtitle: T#
SLA Preferences - Custom levels section subtitle
Default Value:
Set custom service levels for queues and channels. Custom settings will override the global service level
SLAPreferencesQueueNameColumn: T#
SLA Preferences - Header for the queue names column in the queues table
Default Value:
Queues
SLAPreferencesMetricsResetColumn: T#
SLA Preferences - Header for the daily metrics reset column in the queues table
Default Value:
Daily metrics reset
SLAPreferencesChannelLevelsColumn: T#
SLA Preferences - Header for the channel service levels column in the queues table
Default Value:
Channel service levels
SLAPreferencesDefaultSettingsIndicator: T#
SLA Preferences - A string to indicate that default settings are in use
Default Value:
Global
SLAPreferencesCustomSettingsIndicator: T#
SLA Preferences - A string to indicate that custom settings are in use
Default Value:
Custom
SLAGlobalPageSubtitle: T#
SLA Preferences - Global SL Page subtitle
Default Value:
Set the default service level for all queues and channels.
SLAGlobalFormTimeZoneInput: T#
SLA Preferences - Global SL Form Timezone label
Default Value:
Time zone
SLAGlobalFormServiceLevelThresholdSubtitle: T#
SLA Preferences - Global SL Form Service Level threshold subtitle
Default Value:
Tasks accepted within this time will meet the SLA.
SLAGlobalFormShortAbandonsSubtitle: T#
SLA Preferences - Global SL Form Short abandons subtitle
Default Value:
The SLA will exclude tasks abandoned by the customer within this time.
SLAPreferencesCustomLevelsError: T#
SLA Preferences - An error message displayed when custome service levels section fails to load
Default Value:
There was a problem loading queue data.
SLAPreferencesTimezoneSelectPlaceholder: T#
SLA Preferences - Timezone select placeholder
Default Value:
Select timezone…
SLAPreferencesTimezoneSelectNoSearchResultsMessage: T#
SLA Preferences - Timezone select message displayed when no matching timezone is found when searching
Default Value:
No options
ConfirmableDialogConfirmButton: T#
Default value for Confirm in confirmation dialog
Default Value:
Confirm
ConfirmableDialogCancelButton: T#
Default value for Cancel in confirmation dialog
Default Value:
Cancel
GlobalSLConfirmDialogTitle: T#
The title of the confirmation dialog when saving new global service levels
Default Value:
Are you sure you want to change the global service level?
GlobalSLConfirmDialogAllQueues: T#
The information about all queues being affected in Global SL Confirm dialog
Default Value:
These settings will apply to all queues and channels without custom service levels set up.
GlobalSLConfirmDialogResetTimeInfo: T#
The information about next reset time in Global SL Confirm dialog
Default Value:
Real-time Metrics will be reset today at {{time}}.
GlobalSLConfirmDialogAllConversations: T#
The information about all conversations being affected in Global SL Confirm dialog
Default Value:
Service Level Threshold and Short Abandon changes will take effect now.
GlobalSLConfirmDialogWarning: T#
The warning about possibility of inconsistent reporting
Default Value:
Making these changes during a shift might lead to inconsistent reporting.
GlobalSLConfirmDialogError: T#
The error notification when submitting the new configuration fails
Default Value:
We're sorry, the save was unsuccessful. Please try again, or contact your support team if you continue to see this message.
GlobalSLSuccessNotification: T#
Notification shown when SL global metrics have been saved successfully
Default Value:
Successfully updated the global service level.
SessionInvalidated: T#
Text shown in the multi-session alert when the session is expired
Default Value:
This session is no longer active.
SessionAlreadyExists: T#
Title of the multi-session alert when user attempts to open multiple sessions
Default Value:
You're logged in elsewhere
SessionAlreadyExistsDesc: T#
Description of the multi-session alert when user attempts to open multiple sessions
SessionTimeoutMessage: T#
Text of the counter message in the multi-session alert when user attempts to open multiple sessions
Default Value:
This screen will time out in {{timeout}} seconds
SessionOngoingCallMessage: T#
Title of the multi-session alert when user attempts to open multiple sessions being on call
Default Value:
You’re on a call elsewhere
SessionOngoingCallDesc: T#
Description of the multi-session alert when user attempts to open multiple sessions being on call
SessionDropOngoingCall: T#
Title of the call to action button of the multi-session alert when user attempts to open multiple sessions being on call
Default Value:
Drop Call and Log In
SecondIncomingVoiceCallNotificationContent: T#
Main content for SecondVoiceCallIncoming notification
Default Value:
Incoming call. Do you want to accept this task and end your current voice call?
SecondIncomingVoiceCallNotificationAccept: T#
'Accept' button label for SecondVoiceCallIncoming notification
Default Value:
Accept
SecondIncomingVoiceCallNotificationReject: T#
'Reject' button label for SecondVoiceCallIncoming notification
Default Value:
Reject
CopyClipboardFailed: T#
The error when failed to copy to clipboard
Default Value:
Failed to copy to clipboard: {{error}}
TaskInfoPanelButtonStartConversation: T#
Label for the StartConversation button in the Task Info Panel @private
Default Value:
Start conversation
NewTaskHeaderSecondLine: T#
Header for the new task screen @private
Default Value:
{{helper.durationSinceUpdate}}
CreateNewTaskDisableLabelOffline: T#
Create new task button disabled label for woker offline @private
Default Value:
To start a task, please change your status from 'Offline'
CustomerEmailAddressLabel: T#
Label for customer email input on the new task creation screen @private
Default Value:
Recipient's address
CustomerEmailAddressPlaceholder: T#
Placeholder for customer email input on the new task creation screen @private
Default Value:
example@company.com
NoOutboundTasksWhenOffline: T#
Text shown on button hover in the NewTaskCanvas when user is in offline status @private
Default Value:
To start a task, please change your status from 'Offline'
DefaultQueueIndicator: T#
Text shown in the queue selector when the queue is set as default @private
Default Value:
(default)
DraftNewTaskButton: T#
Label for the draft new outbound task button button @private
Default Value:
+ New task
UserPopoverAriaLabel: T#
The text for profile controls popover aria label
Default Value:
Popover. User controls for {{fullName}}.
ProfileCardAriaLabel: T#
Text for ProfileCard aria label
Default Value:
User {{fullName}}. Click for option to log out.
QualityManagementPageSubtitle: T#
Quality Management page subtitle
Default Value:
Create and edit questionnaires for quality assurance management
QualityManagementQuestionnairesTabLabel: T#
Quality Management questionnaires tab label
Default Value:
Questionnaires
QualityManagementNoCategoryTitle: T#
Title of the box shown in Quality Management when no question categories exist
Default Value:
New category
QualityManagementNoCategoryContent: T#
Content of the box shown in Quality Management when no question categories exist
Default Value:
First write a new category to create a question in. They help you organize and group your questions.
QualityManagementNoQuestionsTitle: T#
Title of the box shown in Quality Management when there are no questions in the category
Default Value:
Write a new question in this category
QualityManagementNoQuestionsContent: T#
Content of the box shown in Quality Management when there are no questions in the category
Default Value:
Write questions you wish to use in your questionnaires. You can add, remove, and modify these at any time.
QualityManagementNoQuestionnaireTitle: T#
Title of the box shown in Quality Management when no questionnaires exist
Default Value:
Create a questionnaire
QualityManagementNoQuestionnaireContent: T#
Content of the box shown in Quality Management when no questionnaires exist
Default Value:
Create a questionnaire and select the questions you wish to be included. You can change this selection at any time
QualityManagementEmptyQuestionnaireTitle: T#
Title of the box shown in Questionnaire view when the questionnaire is empty
Default Value:
Add questions to this questionnaire
QualityManagementEmptyQuestionnaireContent: T#
Content of the box shown in Questionnaire view when the questionnaire is empty
Default Value:
Select questions to add to this questionnaire. You can change the selection at any time.
QualityManagementNewCategoryButton: T#
A button to create a new question category in Quality Management
Default Value:
New category
QualityManagementNewQuestionnaireButton: T#
A button to create a new questionnaire in Quality Management
Default Value:
New questionnaire
QualityManagementNewQuestionButton: T#
A button to create a new question in Quality Management
Default Value:
New question
QualityManagementAddQuestionsButton: T#
A button to add questions to a questionnaire in Quality Management
Default Value:
Add questions
QualityManagementNewCategoryDialogTitle: T#
Title of the New Category dialog in Quality Management
Default Value:
New category
QualityManagementEditCategoryDialogTitle: T#
Title of the Edit Category dialog in Quality Management
Default Value:
Edit category
QualityManagementDeleteCategoryDialogTitle: T#
Title of the Delete Category dialog in Quality Management
Default Value:
Delete category
QualityManagementDeleteCategoryDialogContent: T#
Content of the Delete Category dialog in Quality Management
QualityManagementDeleteQuestionDialogTitle: T#
Title of the Delete Question dialog in Quality Management
Default Value:
Delete question
QualityManagementDeleteQuestionDialogContent: T#
Content of the Delete Question dialog in Quality Management
QualityManagementDeleteQuestionnaireDialogTitle: T#
Title of the Delete Questionnaire dialog in Quality Management
Default Value:
Delete questionnaire
QualityManagementDeleteQuestionnaireDialogContent: T#
Content of the Delete Questionnaire dialog in Quality Management
QualityManagementCategoryDialogCategoryInputLabel: T#
Label for category name input in category dialog in Quality Management
Default Value:
Category
QualityManagementCategoryDialogCategoryMissingError: T#
Error for missing title in category dialog in Quality Management
Default Value:
The Category title cannot be empty.
QualityManagementNewQuestionDialogTitle: T#
Title of the New Question dialog in Quality Management
Default Value:
New question
QualityManagementEditQuestionDialogTitle: T#
Title of the Edit Question dialog in Quality Management
Default Value:
Edit question
QualityManagementQuestionDialogQuestionInputLabel: T#
Label for question name input in question dialog in Quality Management
Default Value:
Question
QualityManagementQuestionDialogQuestionMissingError: T#
Error for missing title in question dialog in Quality Management
Default Value:
The Question title cannot be empty.
QualityManagementQuestionDialogCategorySelectLabel: T#
Label for category name select in question dialog in Quality Management
Default Value:
Category
QualityManagementQuestionDialogCategoryMissingError: T#
Error for missing category in question dialog in Quality Management
Default Value:
The Category cannot be empty.
QualityManagementQuestionDialogDescriptionInputLabel: T#
Label for description input in question dialog in Quality Management
Default Value:
Description
QualityManagementQuestionDialogAnswerSelectLabel: T#
Label for answer select in question dialog in Quality Management
Default Value:
Answer
QualityManagementQuestionDialogAnswerMissingError: T#
Error for missing answer in question dialog in Quality Management
Default Value:
The Answer cannot be empty.
QualityManagementQuestionDialogNAAnswerCheckboxLabel: T#
Label for N/A answer checkbox in question dialog in Quality Management
Default Value:
Allow N/A answer
QualityManagementNewQuestionnaireDialogTitle: T#
Title of the New Questionnaire dialog in Quality Management
Default Value:
New questionnaire
QualityManagementEditQuestionnaireDialogTitle: T#
Title of the Edit Questionnaire dialog in Quality Management
Default Value:
Edit questionnaire
QualityManagementQuestionnaireDialogQuestionnaireInputLabel: T#
Label for questionnaire name input in questionnaire dialog in Quality Management
Default Value:
Questionnaire title
QualityManagementQuestionnaireDialogQuestionnaireMissingError: T#
Error for missing title in questionnaire dialog in Quality Management
Default Value:
The Questionnaire title cannot be empty.
QualityManagementQuestionnaireDialogDescriptionInputLabel: T#
Label for description input in questionnaire dialog in Quality Management
Default Value:
Description
QualityManagementDialogDeleteButton: T#
Delete button in QualityManagement dialogs
Default Value:
Delete
QualityManagementQuestionnairesTableHeaderName: T#
Quality Management questionnaires table name column header
Default Value:
Questionnaire
QualityManagementQuestionnairesTableHeaderQuestionsCount: T#
Quality Management questionnaires table questions count column header
Default Value:
Number of questions
QualityManagementQuestionnairesTableHeaderEditTimestamp: T#
Quality Management questionnaires table edit timestamp column header
Default Value:
Last edited
QualityManagementQuestionnairesTableHeaderStatus: T#
Quality Management questionnaires table status column header
Default Value:
Available for assessment
QualityManagementQuestionsTableHeaderName: T#
Quality Management questions table name column header
Default Value:
Question ({{count}})
QualityManagementQuestionsTableHeaderCategory: T#
Quality Management questions table category column header
Default Value:
Category
QualityManagementQuestionsTableHeaderUsage: T#
Quality Management questions table usage column header
Default Value:
Usage
QualityManagementQuestionsTableHeaderDescription: T#
Quality Management questions table description column header
Default Value:
Description
QualityManagementQuestionsTableHeaderAnswer: T#
Quality Management questions table answer column header
Default Value:
Answer
QualityManagementQuestionnairesSearchInputPlaceholder: T#
Quality Management questionnaires search input placeholder
Default Value:
Search questionnaires
QualityManagementQuestionnaireViewLastEditedByLabel: T#
Label for the last edit author in Questionnaire view in Quality Management
Default Value:
Last edited
QualityManagementQuestionnaireViewCreatedByLabel: T#
Label for the created date in Questionnaire view in Quality Management
Default Value:
Created
QualityManagementQuestionnaireViewAvailabilityLabel: T#
Label for questionnaire availability switch in Questionnaire view in Quality Management
Default Value:
Available for assessment
QualityManagementQuestionnaireViewTitle: T#
Quality Management Questionnaire view title
Default Value:
Questionnaire
QualityManagementQuestionnaireAddQuestionsViewTitle: T#
Quality Management Questionnaire Add Questions view title
Default Value:
Add questions
QualityManagementQuestionnaireAddQuestionsCancelButton: T#
Cancel question selection in Questionnaire Add Questions view
Default Value:
Cancel
QualityManagementQuestionnaireAddQuestionsSaveButton: T#
Save question selection in Questionnaire Add Questions view
Default Value:
Save
QualityManagementQuestionnaireAddQuestionsSelectedQuestionsCount: T#
Selected questions count in Questionnaire Add Questions view
Default Value:
{{count}} questions selected
QualityManagementQuestionnaireAddQuestionsCategorySelectedQuestionsCount: T#
Selected questions count within a category in Questionnaire Add Questions view
Default Value:
{{count}} out of {{total}} selected`
QualityManagementQuestionnaireViewQuestionsTableTitle: T#
Title of the Questions table in the Quality Management Questionnaire View
Default Value:
Questions
QualityManagementDuplicatedQuestionnaireName: T#
Name of the duplicated questionnaire
Default Value:
Copy of {{name}}
QualityManagementMenuItemDuplicate: T#
Duplicate menu item in Quality Management views
Default Value:
Duplicate
NoTokenErrorNotificationBody: T#
Content for NoTokenErrorNotification body
Default Value:
Your session will expire in 10 minutes. Please refresh the page to restore your session before it expires. If this happens again, contact your administrator.
QualityManagementQuestionnaireAvailable: T#
"Available" string for a Questionnaire
Default Value:
Available
QualityManagementAnswerSetYesNo: T#
Quality Management - answer set Yes, No for question
Default Value:
Yes, No
QualityManagementAnswerSetGoodPoor: T#
Quality Management - answer set Good, Poor for question
Default Value:
Good, Poor
QualityManagementAnswerSetGoodFairPoor: T#
Quality Management - answer set Good, Fair, Poor for question
Default Value:
Good, Fair, Poor
QualityManagementAnswerSetGoodAcceptablePoor: T#
Quality Management - answer set Good, Acceptable, Poor for question
Default Value:
Good, Acceptable, Poor
QualityManagementAnswerSetCompletePartialMissing: T#
Quality Management - answer set Complete, Partial, Missing for question
Default Value:
Complete, Partial, Missing
QualityManagementAnswerSetFiveStars: T#
Quality Management - answer set Five Stars for question
Default Value:
Five Stars
QualityManagementAnswerYes: T#
Quality Management and Conversation Screen - Answer Yes
Default Value:
Yes
QualityManagementAnswerGood: T#
Quality Management and Conversation Screen - Answer Good
Default Value:
Good
QualityManagementAnswerPoor: T#
Quality Management and Conversation Screen - Answer Poor
Default Value:
Poor
QualityManagementAnswerFair: T#
Quality Management and Conversation Screen - Answer Fair
Default Value:
Fair
QualityManagementAnswerAcceptable: T#
Quality Management and Conversation Screen - Answer Acceptable
Default Value:
Acceptable
QualityManagementAnswerComplete: T#
Quality Management and Conversation Screen - Answer Complete
Default Value:
Complete
QualityManagementAnswerPartial: T#
Quality Management and Conversation Screen - Answer Partial
Default Value:
Partial
QualityManagementAnswerMissing: T#
Quality Management and Conversation Screen - Answer Missing
Default Value:
Missing
QualityManagementAnswerNA: T#
Quality Management and Conversation Screen - Answer N/A
Default Value:
N/A
NewOutboundTaskAriaLabel: T#
New Outbound Task Aria Labels
Default Value:
Create new outbound task. Opens new task canvas.
ShortcutUsedTooRecentlyNotificationTitle: T#
Keyboard Shortcuts
Default Value:
{{shortcutName}} shortcut used too quickly. Please try again.
CCAIMutlipleParticipantsLabel: T#
Label to show when multiple participants are in the call
Default Value:
participants
InputPlaceHolder: T#
Text shown in the edit box when no content has been entered.
Default Value:
Type message
TypingIndicator: T#
Text used for typing indicator. For example "Bob is typing"
Default Value:
{{name}} is typing …
TypingIndicatorMultiple: T#
Text used for typing indicator, when more than 1 people are typing. For example "3 peopel are typing"
Default Value:
{{count}} people are typing …
Disconnected: T#
Text shown on banner when Programmable Chat is disconnected
Default Value:
Connection lost
MessageSendingDisabled: T#
Text shown if sending messages has been disabled
Default Value:
Message sending has been disabled
Yesterday: T#
Text shown in message list to group messages from yesterday's date
Default Value:
Yesterday
MessageCanvasTrayContent: T#
Text shown in (MessageCanvasTray)[MessageCanvasTray]
MessageCanvasTrayButton: T#
Text shown on the button in (MessageCanvasTray)[MessageCanvasTray]
Default Value:
START NEW CHAT
MediaMessageError: T#
Error shown when media message is received in chat
Default Value:
Media messages are not supported
NotificationMessage: T#
Text shown in notification message. Custom error message denoted by {{message}}
Default Value:
Unable to perform action: {{message}}
MessageCharacterCountStatus: T#
Text showing current and maximum character count
Default Value:
{{currentCharCount}} / {{maxCharCount}}
MessageCharacterCountReached: T#
Text shown when maximum character count is reached
Default Value:
Character count reached - {{currentCharCount}} / {{maxCharCount}}
FieldValidationRequiredField: T#
Text displayed when a required field is not filled
Default Value:
Field required
FieldValidationInvalidEmail: T#
Text displayed when an "email" field doesn't receive a valid email
Default Value:
Please provide a valid email address
ChatInputUserNotMemberDisabledText: T#
Text displayed when when user is not a member of the chat
Default Value:
You are not a chat participant
FilterItemAmountSelected: T#
Text to indicate a number of items is selected in filterItem (# selected)
Default Value:
{{amount}} selected
FilterItemOnly: T#
Text to indicate no item is selected in filterItem (# only)
Default Value:
{{item.label}} only
LegacyFiltersTitle: T#
Title of the section in the Teams View filter panel that displays the legacy filter dropdown
Default Value:
Custom Filters
LegacyFiltersEmptySelectLabel: T#
Legacy filter selection dropdown option in Teams View filter panel indicating empty selection
Default Value:
None
DialpadNum0Caption: T#
Text shown instead of caption for number 0 in Dialpad component
Default Value:
0
DialpadNum0Description: T#
Text shown instead of description for number 0 in Dialpad component
Default Value:
+
DialpadNum1Caption: T#
Text shown instead of caption for number 1 in Dialpad component
Default Value:
1
DialpadNum1Description: T#
Text shown instead of description for number 1 in Dialpad component
Default Value:
—
DialpadNum2Caption: T#
Text shown instead of caption for number 2 in Dialpad component
Default Value:
2
DialpadNum2Description: T#
Text shown instead of description for number 2 in Dialpad component
Default Value:
ABC
DialpadNum3Caption: T#
Text shown instead of caption for number 3 in Dialpad component
Default Value:
3
DialpadNum3Description: T#
Text shown instead of description for number 3 in Dialpad component
Default Value:
DEF
DialpadNum4Caption: T#
Text shown instead of caption for number 4 in Dialpad component
Default Value:
4
DialpadNum4Description: T#
Text shown instead of description for number 4 in Dialpad component
Default Value:
GHI
DialpadNum5Caption: T#
Text shown instead of caption for number 5 in Dialpad component
Default Value:
5
DialpadNum5Description: T#
Text shown instead of description for number 5 in Dialpad component
Default Value:
JKL
DialpadNum6Caption: T#
Text shown instead of caption for number 6 in Dialpad component
Default Value:
6
DialpadNum6Description: T#
Text shown instead of description for number 6 in Dialpad component
Default Value:
MNO
DialpadNum7Caption: T#
Text shown instead of caption for number 7 in Dialpad component
Default Value:
7
DialpadNum7Description: T#
Text shown instead of description for number 7 in Dialpad component
Default Value:
PQRS
DialpadNum8Caption: T#
Text shown instead of caption for number 8 in Dialpad component
Default Value:
8
DialpadNum8Description: T#
Text shown instead of description for number 8 in Dialpad component
Default Value:
TUV
DialpadNum9Caption: T#
Text shown instead of caption for number 9 in Dialpad component
Default Value:
9
DialpadNum9Description: T#
Text shown instead of description for number 9 in Dialpad component
Default Value:
WXYZ
DialpadHashDescription: T#
Text shown instead of description for hash in Dialpad component
DialpadAsteriskCaption: T#
Text shown instead of caption for asterisk in Dialpad component
Default Value:
*
DialpadAsteriskDescription: T#
Text shown instead of description for asterisk in Dialpad component
NewChatMessageNotificationTitle: T#
Text shown in the browser notification title for a new chat message
Default Value:
New message from {{lastMessage.authorName}}
NewChatMessageNotificationBody: T#
Text shown in the browser notification body for a new chat message
Default Value:
{{#if lastMessage.source.body}} {{lastMessage.source.body}} {{else}} file sent {{/if}}
SendMediaMessageInvalidType: T#
Text shown in notification when message with invalid file type is sent
Default Value:
{{fileName}} file type is not supported
SendMediaMessageInvalidSize: T#
Text shown in notification when message with invalid size is sent
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
AttachFileMultipleFailure: T#
Text shown in notification when multiple files fail to attach
Default Value:
{{failureCount}} files failed to attach.
AttachFileMultipleFailureExpandLink: T#
Link text shown in notification when multiple files fail to attach
AttachFileDuplicate: T#
Text shown in notification when duplicate file is attached
Default Value:
{{fileName}} is already attached
AttachFileInvalidType: T#
Text shown in notification when invalid file type is attached
Default Value:
{{fileName}} file type is not supported
AttachFileInvalidSize: T#
Text shown in notification when invalid file size is attached
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
AttachFileInvalidOverallSize: T#
Text shown in notification when the overall size of the attachments would go above the limit
Default Value:
Too many files. Max {{maxOverallFileSize}} per message.
AttachFileInvalidMaxAmount: T#
Text shown in notification when maximum amount of attachment has been reached
AttachFileMultipleNotSupported: T#
Text shown in notification when multiple attachments are attempted but not supported
Default Value:
Please attach one file at a time.
AttachFileDisabled: T#
Text shown in notification when attachments have been disabled via service config
Default Value:
File attachments are currently unavailable
DownloadFileInvalidType: T#
Text shown in notification when invalid file type is downloaded
Default Value:
{{fileName}} file type is not supported
DownloadFileInvalidSize: T#
Text shown in notification when invalid file size is downloaded
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
MediaMessageTransferFailed: T#
Text shown in media message when the file fails to be sent
Default Value:
Sending failed
MessageDeliveryFailed: T#
Text shown in message bubble when the message is failed
Default Value:
Message failed
MessageDeliveryUnDelivered: T#
Text shown in message bubble when the message is undelivered
Default Value:
Message undelivered
AttachFileImageTooltip: T#
Tooltip used on send media message icon button
Default Value:
Attach file or image
ManageAgentsToQueueBreadCrumb: T#
Assign Agents Breadcrumb in the queue management view
Default Value:
Manage Agents
FileAttachmentDropAreaTitle: T#
Main line of text of FileAttachment drop area
Default Value:
Attach a file or an image
FileAttachmentDropAreaTitleDisabled: T#
Main line of text of FileAttachment drop area when disabled
Default Value:
File attachments are disabled.
FileAttachmentDropAreaTitleFileLimitReached: T#
Main line of text of FileAttachment drop area when file count limit reached
Default Value:
Attachment limit of {{fileCountLimit}} {{#if singular}}file{{else}}files{{/if}} has already been reached.
FileAttachmentDropAreaSubtitle: T#
Secondary line of text of FileAttachment drop area
Default Value:
Drop file here
FileAttachmentDropAreaSubtitleDisabled: T#
Secondary line of text of FileAttachment drop area when disabled
Default Value:
Drag and drop is currently unavailable.
FileAttachmentDropAreaSubtitleFileLimitReached: T#
Secondary line of text of FileAttachment drop area when file count limit reached
Default Value:
Send this message first then attach another file.
EmailRecipientInputPlaceholder: T#
Placeholder for the recipients input field @private
Default Value:
Type an address
EmailEditorNoParticipantButtonTooltip: T#
Tooltip for when email editor submit button is disable becuase there are no participants @private
Default Value:
Please enter an email address to send
EmailSentNotification: T#
Content for EmailSent notification @private
Default Value:
Email sent successfully
EmailAddParticipantFailedNotification: T#
Content for EmailAddParticipantFailed notification @private
Default Value:
Participant {{address}} couldn't be added to the conversation.
EmailRemoveParticipantFailedNotification: T#
Content for EmailRemoveParticipantFailed notification @private
Default Value:
Participant {{address}} couldn't be removed from the conversation.
EmailEditorRemoveEmailAddressButtonAriaLabel: T#
Email editor remove email address button aria label @private
Default Value:
Remove email address
EmailMessageActionsButtonAriaLabel: T#
Aria label for email message toggle actions button @private
Default Value:
Toggle message actions navigation
EmailThreadNotAvailable: T#
Email label for disabled thread button @private
Default Value:
Full thread not available
EmailLoadingThreadPlaceholder: T#
Email loading thread placeholder html @private
Default Value:
<p>Loading thread...</p>
EmailLoadingThreadError: T#
Email loading thread error html @private
Default Value:
<p>Couldn't load the message thread.</p>
EmailThreadWindowTitle: T#
Email title of the view thread window @private
Default Value:
Thread for message {{message.sid}}
EmailThreadDetails: T#
Email thread window details @private
LinkPanelTextPlaceholder: T#
HTML Editor Link panel 'text' field placeholder @private
Default Value:
Text to display
LinkPanelLinkPlaceholder: T#
HTML Editor Link panel 'link' field placeholder @private
Default Value:
https://example.com
LinkPanelApplyButtonLabel: T#
HTML Editor Link panel 'apply' button label @private
Default Value:
Apply
LinkPanelRemoveButtonLabel: T#
HTML Editor Link panel 'remove' button label @private
Default Value:
Remove
SingleNewMessageScrollButtonText: T#
New message text shown in the scroll to buttom button when only 1 new message is there @private
Default Value:
New message
FewNewMessagesScrollButtonText: T#
Message text shown in the scroll to buttom button when only 2 to 5 new message is there @private
Default Value:
new messages
ManyNewMessagesScrollButtonText: T#
New message text shown in the scroll to buttom button when more than 5 new message is there @private
Default Value:
New messages
QualityManagementPopoverMenuButtonAriaLabel: T#
Popover menu button aria label in Quality Management views
Default Value:
More actions
SendMessageFailed: T#
Error message text for chat message sending failures
Default Value:
Could not send message. Please try again.