Strings
You can override any string in Flex by editing the strings object on the Flex Manager instance.
Language strings can technically contain any HTML tag like h1, h2, p or even iframe.
The Flex UI will not filter these values. Flex uses Handlebars for templating and supports Mustache-style syntax and
expressions within content strings, ie. embedding value placeholders between double braces { }.
Example:
flex.Manager.getInstance().strings.TaskLineCallAssigned = "I am a content string!";
// QuestionnaireAnsweredCount has a default value: "{{count}} of {{total}} Answered"// That means we can use "{{count}}" and "{{total}}" expressions for this string.flex.Manager.getInstance().strings.QuestionnaireAnsweredCount = "{{count}}/{{total}}"TaskLineOutboundCallTitle: T#
Label used as title in Outbound call canvas
TaskLineOutboundCallHeader: T#
Label used as header in Outbound call canvas
TaskLineOutboundCallDetail: T#
Description line used by Outbound call canvas
OutboundDialerPanelTitle: T#
Outbound dialer panel title
AppStatusPanelTitle: T#
App Status panel title
OutboundDialerPanelPhoneInputCaption: T#
Text shown in the Outbound Dialer panel by the phone number input field
OutboundDialerPanelQueueSelectCaption: T#
Text shown in the Outbound Dialer panel by the queue selector field
OutboundCallFailedNotificationTitle: T#
Title of generic notification for failed outbound call
OutboundCallFailedNotificationTitleBusy: T#
Title of notification for failed outbound call due to callee being busy
OutboundCallFailedNotificationTitleNoAnswer: T#
Title of notification for failed outbound call due to no answer
OutboundCallFailedNotificationTitleInvalidNumber: T#
Title of notification for failed outbound call due to invalid phone number
OutboundCallFailedNotificationTitleDisabledCountry: T#
Title of notification for failed outbound call due to destination country being disabled
OutboundCallFailedNotificationTitleFromNumberUnverified: T#
Title of notification action for failed outbound call due to From number being unverified
OutboundCallFailedNotificationAction: T#
Title of notification action for failed outbound call
TaskLineOutboundCallConnecting: T#
Shown in the title of ConnectingOutboundCallCanvas
SetYourStatus: T#
shown in the right top menu as a label to set your status
LogOut: T#
shown in the menu for log out item
SessionExpired: T#
notification for an expired session
TaskHeaderLine: T#
shown in the task list on the first line
TaskExtraInfo: T#
shown in the task list on separate section as bigger text
TaskLineCallIncomingTitle: T#
shown in the title of incoming task canvas when task is call
TaskLineCallTransferTitle: T#
shown in the title of incoming task canvas when task is call and transfered
TaskLineCallEndedTitle: T#
shown in the title of call canvas when task is call and wrapup state
TaskLineQueue: T#
shown the queue information
TaskLineCallReserved: T#
describes an incoming call in the call canvas, task canvas and task list
TaskLineCallDuration: T#
describes an call duration in call canvas
TaskLineCallWrapup: T#
describes a call in wrapup status in the call canvas, task canvas and task list
TaskLineChatReserved: T#
describes an incoming chat in the task canvas and task list
TaskLineSmsReserved: T#
describes an incoming SMS chat in the task canvas and task list
TaskLineChatMessengerReserved: T#
describes an incoming Facebook Messenger chat in task canvas and task list
TaskLineGoogleBusinessMessagesReserved: T#
describes an incoming Google Business Messages chat in task canvas and task list
TaskLineChatWhatsAppReserved: T#
describes an incoming WhatsApp chat in task canvas and task list
TaskLineChatAssigned: T#
describes an assigned chat task (except webchat)
TaskLineEmailWrapup: T#
describes any chat task in wrapup status at the task list
TaskLineWebChatAssigned: T#
describes an assigned webchat task at the task list
TaskLineTitle: T#
describes title line for a task in IncomingTaskCanvas for default task channel
TaskReserved: T#
describes an incoming default generic task in the call canvas, task canvas and task list from the agent perspective
TaskAssigned: T#
describes an assigned default generic task in task card and task list from the agent perspective
TaskWrapup: T#
describes a default generic task in wrapup status in the call canvas, task canvas and task list
TaskCompleted: T#
describes a completed default generic task in call canvas, task canvas and task list
TaskCanceled: T#
describes a canceled default generic task in call canvas, task canvas and task list
TaskPending: T#
describes a pending default generic task in call canvas, task canvas and task list
TaskFilterAll: T#
shown in the task list filter to include all tasks
TaskFilterActive: T#
shown in the task list filter to include only active tasks
TaskFilterWrapping: T#
shown in the task list filter to include only tasks in wrap up state
TaskInfoPanelContent: T#
task-related information displayed on a task information tab
NoTasks: T#
main text on the "No Tasks" panel
NoTasksTitle: T#
string to be shown on the placeholder view when there are no tasks for the agent
NoTasksHintNotAvailable: T#
small hint on the "No Tasks" panel for not available worker
NoTasksHintAvailable: T#
small hint on the "No Tasks" panel for available worker
NoCRMTitle: T#
header shown on the placeholder view when there is no CRM configured
NoCRMConfigured: T#
main text to be shown on the placeholder view when there is no CRM configured
NoCRMConfiguredAction: T#
caption of the button on the "No CRM Configured" panel
NoCRMHint: T#
small hint on the "No CRM Configured" panel
TaskHeaderComplete: T#
button caption to Complete a task in wrapup
TaskHeaderEndCall: T#
button label on Task Header to end call
TaskHeaderJoinCall: T#
button label on Task Header to join a call
TaskHeaderXWTEndCall: T#
button label on Task Header to open end call menu for XWT
TaskHeaderXWTLeaveCall: T#
button label on Task Header XWT menu to leave call
TaskHeaderXWTEndForAll: T#
button label on Task Header XWT menu to end call for all participants
TaskHeaderLeaveCall: T#
button label on Task Header to leave a group call
TaskHeaderWrapup: T#
button to take a task to wrapup
TaskHeaderEndChat: T#
button label on Task Header to end chat and move the task to wrapup
TaskHeaderEmailActionsLabel: T#
text to show on Tasks select menu when task is in accepted state.
TaskHeaderStatusAccepted: T#
text to show on Task Header when task (except webchat) is in accepted state.
TaskHeaderWebChatStatusAccepted: T#
text to show on Task Header when webchat task is in accepted state.
TaskHeaderGroupCallAccepted: T#
text to show on Task Header when task is conference call and is in accepted state.
TaskHeaderStatusPending: T#
text to show on Task Header when task is in pending state.
TaskHeaderStatusWrapup: T#
text to show on Task Header when task is in wrapup state.
TaskHeaderStatusCompleted: T#
text to show on Task Header when task is in completed state.
ColumnHeaderAgent: T#
column name for "agents" column in Supervisor table in the Teams view
ColumnHeaderCalls: T#
column name for "live calls" column in Supervisor table in the Teams view
ColumnHeaderTasks: T#
column name for tasks different from calls in Supervisor table in the Teams view
SupervisorUserCardFirstLine: T#
first line displayed for a user card in Supervisor table in the Teams view
SupervisorUserCardSecondLine: T#
second line displayed for a user card in Supervisor table in the Teams view
SupervisorTaskHeaderLine: T#
header of the task detail view in Supervisor UI in the Teams view
SupervisorTaskViewContentHeader: T#
first line of inner content area of task detail view in Supervisor UI in the Teams view
SupervisorTaskLive: T#
default string used by "helper" when calculating detail string for task in live state in the Teams view
SupervisorTaskWrapUp: T#
default string used by "helper" when calculating detail string for task in wrapping up state in the Teams view
SupervisorTaskCompleted: T#
default string used by "helper" when calculating detail string for task in completed state in the Teams view
SupervisorTaskCardHeader: T#
first line of task details card in the Teams view
SupervisorTaskInfoPanelContent: T#
task-related information displayed on a task information tab in the Teams view
LiveCommsMonitoringMessage: T#
text used in Live Comms bar when monitoring a call
LiveCommsMonitoringMessageMoreWorkers: T#
text used in Live Comms bar when monitoring a call where there are multiple workers
LiveCommsMonitoringMessageNoWorkers: T#
text used in Live Comms bar when monitoring a call for which we are unable to find the associated workers
LiveCommsOngoingCallMessage: T#
text used in Live Comms bar when on a call
LiveCommsBarReturnToCall: T#
text in Live Comms bar button to return to a call
LiveCommsBarStopListening: T#
text in Live Comms bar button to return to stop monitoring a call
LiveCommsBarHold: T#
text in Live Comms bar button to return to hold a call
LiveCommsBarUnHold: T#
text in Live Comms bar button to return to unhold a call
WorkerDirectoryItemFirstLine: T#
first line in an item of a Worker Directory
WorkerDirectoryItemSecondLine: T#
second line in an item of a Worker Directory
WorkerDirectoryTitle: T#
title of the Worker Directory popup
WorkerDirectoryAgentsTabLabel: T#
label of the agents tab in the worker directory popup
WorkerDirectoryQueuesTabLabel: T#
label of the queues tab in the worker directory popup
WorkerDirectoryQueueItemText: T#
displayed info about a queue item in the list of queues on the queues tab in the worker directory popup
WorkerDirectorySearchPlaceholder: T#
placeholder text for the search input
ChatInputDisabledText: T#
text displayed inside a disabled chat input
WorkerCanvasHeader: T#
header for the worker canvas in Supervisor UI in the Teams view
WorkerCanvasDetailsHeader: T#
header for the Worker Details section of the worker canvas in Supervisor UI in the Teams view
WorkerCanvasSkillsHeader: T#
header for the Skills section of the worker canvas in Supervisor UI in the Teams view
WorkerSkillLevelInvalid: T#
message displayed due to failed validation of a provided skill level of the worker canvas in Supervisor UI in the Teams view
WorkerSkillPleaseSelect: T#
text displayed as a placeholder in the skills dropdown menu of the worker canvas in Supervisor UI in the Teams view
WorkerSkillsNoSkills: T#
message displayed in case there are no skills specified within the worker canvas in Supervisor UI in the Teams view
WorkerSkillsSchemaMismatch: T#
message displayed in case skills couldn't be parsed due to schema mismatch within the worker canvas in Supervisor UI in the Teams view
WorkerSkillsSaved: T#
message indicating that the skills has been successfully saved at the worker canvas in Supervisor UI in the Teams view
WorkerSkillsError: T#
message indicating that saving changes to skills have failed at the worker canvas in Supervisor UI in the Teams view
WorkerSkillsReverted: T#
message indicated that the skills were successfully reset
WorkerSkillsLevelLabel: T#
label for the skill level input
WorkerSkillsSelectLabel: T#
label for the skill select
WorkerSkillsAddSkillButtonAriaLabel: T#
aria label for the add skill button
WorkerSkillsRemoveSkillButtonAriaLabel: T#
aria label for the remove skill button
ChatWelcomeText: T#
chat welcome text for agent
UiVersionDeprecated: T#
notification indicating that the current version of Flex is deprecated
RuntimeLoginLabel: T#
header for the runtime login view
RuntimeLoginPlaceholder: T#
placeholder for the runtime login view input field in the runtime login view
RuntimeLoginLaunch: T#
label for the action button in the runtime login view
RuntimeLoginWithTwilio: T#
label in the runtime login view for the link that leads to Twilio login page
RuntimeLoginIsAdmin: T#
a text prepending RuntimeLoginWithTwilio link in the runtime login view
RuntimeLoginErrorDomain: T#
an error displayed in case runtime domain couldn't be resolved in the runtime login view
RuntimeLoginErrorSso: T#
an error displayed in the runtime login view in case SSO isn't properly configured for the Flex project within Twilio Console
TransferFailedNotification: T#
a notification displayed in case of failed task transfer to another agent
TaskCannotBeTransferredNotification: T#
a notification displayed in case the task cannot be transferred, for example when the task state has already changed and cannot be transferred anymore.
SupervisorTaskCanvasHeader: T#
a header for the task card in Supervisor UI in the Teams view
TaskTabAgentIncomingLabel: T#
tab label for incoming task
TaskTabAgentInfoLabel: T#
info tab label for agent desktop view
TaskTabSupervisorInfoLabel: T#
info tab label for teams view
TaskTabSupervisorOverviewLabel: T#
task overview tab label
TaskTabSupervisorCallLabel: T#
Call task tab label in Supervisor task canvas.
TaskTabSupervisorChatLabel: T#
Chat task tab label in Supervisor task canvas.
TaskTabTanscriptionLabel: T#
Task transcription tab panel
WrapupSummaryInputLabel: T#
Label text of Wrapup summary Textarea
WrapupSentimentInputLabel: T#
Label text of Wrapup summary Textarea
WrapupDispositionInputLabel: T#
Label text of Wrapup summary Textarea
WrapupSummaryInput: T#
aria-label for Wrapup summary textarea input
WrapupSummaryRequiredError: T#
Error message for when a wrapup summary textarea is submitted with no input
WrapupSummaryOnlySpacesError: T#
Error message for when a wrapup summary textarea is submitted with only space characters
WrapupSummaryTooLongError: T#
Error message for when a wrapup summary textarea is submitted with too many characters
WrapupSummaryCharCountHelptext: T#
HelpText for the wrapup summary textarea which shows current character count out of max character count
WrapupSummaryGenerationCharacterLimitErrorHeader: T#
Heading of error message for when a wrapup summary is generated with too many characters
WrapupSummaryGenerationCharacterLimitErrorBody: T#
Body of error message for when a wrapup summary is generated with too many characters
WrapupSummaryRegenerateSummaryLink: T#
Text for link when user is offered to try to generate the summary again
WrapupNotesLoaderHeader: T#
Header text during the summary loading state, shown to the right of the spinner
WrapupNotesContentHeader: T#
Header text shown above the notes content fields
WrapupSummaryLoaderBodyShortLoadTime: T#
Body text during the summary loading state, shown at 3 seconds
WrapupSummaryLoaderBodyMediumLoadTime1: T#
Part 1 of Body text during the summary loading state, shown at 10 seconds
WrapupSummaryAddManuallyLink: T#
Text for link when user is offered to manually add summary
WrapupSummaryLoaderBodyMediumLoadTime2: T#
Part 2 of Body text during the summary loading state, shown at 10 seconds
WrapupSummaryErrorHeader: T#
Header text during the summary error state
WrapupSummaryErrorBody: T#
Body text during the summary error state
WrapupCallTranscriptionStatusHeader: T#
Header for call canvas transcription status
WrapupCallTranscriptionStatusContent: T#
Content for call canvas transcription status
WrapupTranscriptWelcomeText: T#
Header for task transcription panel
WrapupTranscriptionLoaderHeader: T#
Header for task transcription panel loading state
WrapupTranscriptionLoaderContent: T#
Content for task transcription panel loading state
WrapupTrancsriptionNoTranscriptHeader: T#
Header for task transcription panel error state
WrapupTrancsriptionNoTranscriptAlert: T#
Content for task transcription panel error state
WrapupDispositionCodePlaceholder: T#
Header for wrapup notes preview
WrapupNotesPreviewHeader: T#
Header for wrapup notes preview
WrapupNotesPreviewHeaderTooltipTitle: T#
Tooltip title for wrapup notes preview header
WrapupNotesPreviewHeaderTooltip: T#
Tooltip for wrapup notes preview header
WrapupNotesPreviewContent: T#
Content text for wrapup notes preview
WrapupNotesSentimentRequiredTooltip: T#
Tooltip shown for wrapup notes when sentiment selection is required
WrapupNotesDispositionRequiredTooltip: T#
Tooltip shown for wrapup notes when disposition selection is required
WrapupNotesDispositionsInactiveTooltip: T#
Tooltip shown for wrapup notes when no dispositions were active
WrapupNotesSummaryRequiredTooltip: T#
Tooltip shown for wrapup notes when summary input is required
MicNotAvailableNotification: T#
message shown if microphone device was not found
BrowserVoiceDisabledNotification: T#
message shown if voice SDK has been disabled
MessageSizeExceeded: T#
message shown if maximum message length was exceeded
UserControlWorkerSecondLine: T#
text to be shown on the second line of user card
UserActivityControlText: T#
text to be shown on the activity control
UserActivityControlAriaLabel: T#
text to be shown on the activity control aria label
UserActivityControlAriaLabelLoading: T#
text to be set on the activity control aria label whilst the status is updating
UserLoggedOutSuccess: T#
label shown after user logged out
CannotChangeOtherWorkerActivity: T#
message shown if failed to change activity for another user
LeaveEmailConversationFailed: T#
message shown if failed to leave email conversation
PauseEmailConversationFailed: T#
message shown if failed to pause email conversation
ResumeEmailConversationFailed: T#
message shown if failed to resume email conversation
TaskLineCallTransferWorker: T#
Description line used by tasklist item for call transfers made directly to worker
TaskLineCallTransferWorkerDetail: T#
Description line used by incoming call panel for call transfers made directly to worker
TaskLineCallTransferQueue: T#
Description line used by tasklist item panel for call transfers made to queue
TaskLineCallTransferQueueDetail: T#
Description line used by incoming call panel for call transfers made to queue
CallParticipantStatusLive: T#
Default text to show on participant when they are in the call
CallParticipantStatusConnecting: T#
Default text to show while connecting to another agent during warm-transfer
CallParticipantStatusOnHold: T#
Text to show on participant when they are in the call
CallCanvasWorkerOnHold: T#
Text to show on call canvas when worker is on hold
CallCanvasUnholdWorker: T#
Text in call canvas to unhold worker
CallParticipantStatusLeft: T#
Text to show on participant when they has left the call
CallParticipantStatusTransferFailed: T#
Text to show on participant when it is failed transfer
CallParticipantStatusKickConfirmation: T#
Text to show on participant when kick action needs confirmation
CallParticipantStatusKickCancellation: T#
Text to show on participant when kick action is to be cancelled
CallParticipantCustomerName: T#
Text used to denote customer in call canvas
SupervisorTaskGroupCall: T#
Text shown in supervisor task cards for group calls
PredefinedChatMessageAuthorName: T#
author name of the optional predefined messaged displayed in ChatWidget MessagingCanvas
PredefinedChatMessageBody: T#
body of the optional predefined messaged displayed in ChatWidget MessagingCanvas
AgentStatusAvailable: T#
Label to indicate "Available" agents state in QueuesView barChar
AgentStatusBusy: T#
Label to indicate "Busy" agents state in QueuesView barChar
AgentStatusOffline: T#
Label to indicate "Offline" agents state in QueuesView barChar
ActiveTasksTileTitle: T#
Label used as title in ActiveTasksTile in QueuesView
WaitingTasksTileTitle: T#
Label used as title in WaitingTasksTile in QueuesView
AgentsByActivityTileTitle: T#
Label used as title in AgentsByActivityTile in QueuesView
LongestWaitTimeTileTitle: T#
Label used as title in LongestWaitTimeTile in QueuesView
QueuesNoDataHeading: T#
NoData component heading for QueuesView
QueuesNoDataBodyForAdmin: T#
NoData component body for QueuesView for Admin users
QueuesNoDataBodyForSupervisor: T#
NoData component body for QueuesView for Supervisor users
QueuesNoDataLinkLabelForAdmin: T#
NoData component link label for QueuesView for Admin users
LogToFileStartLoggingText: T#
html content shown in Start logging dropdown
LogToFileStopLoggingLabel: T#
button label shown in Stop logging dropdown
LogToFileStartLoggingLabel: T#
button label shown in Start logging dropdown
LogToFileStopLoggingText: T#
html content shown in Stop logging dropdown
PendingReservationsOnLogoutNotification: T#
Notification when trying to log out while having pending notifications
PendingReservationsOnActivityStateChangeNotification: T#
Notification when trying to change activity to unavailable while having pending notifications
WorkerActivityUpdateFailedNotification: T#
Notification when activity state fails to change due to a service error
AcceptTaskTooltip: T#
Tooltip used on accept task icon button
RejectTaskTooltip: T#
Tooltip used on reject task icon button
HangupCallTooltip: T#
Tooltip used on hangup call icon button
DisabledHangupCallTooltip: T#
Tooltip used on disabled hangup call icon button
LeaveCallTooltip: T#
Tooltip used on leave call icon button
MuteCallTooltip: T#
Tooltip used on mute call icon button
HoldCustomerTooltip: T#
Tooltip used on hold customer icon button
UnholdCustomerTooltip: T#
Tooltip used on unhold customer icon button
HoldAgentTooltip: T#
Tooltip used on hold agent icon button
UnholdAgentTooltip: T#
Tooltip used on unhold agent icon button
CancelTransferTooltip: T#
Tooltip used on cancel transfer icon button
KickAgentTooltip: T#
Tooltip used on kick agent icon button
ColdTransferTooltip: T#
Tooltip used on cold transfer icon button
WarmTransferTooltip: T#
Tooltip used on warm transfer icon button
DisabledColdTransferTooltip: T#
Tooltip used on disabled cold transfer icon button
DisabledWarmTransferTooltip: T#
Tooltip used on disabled warm transfer icon button
MonitorCallTooltip: T#
Tooltip used on monitor call icon button
StopMonitorCallTooltip: T#
Tooltip used on stop monitoring call icon button
ChatOrchestrationAddToConversationFailed: T#
Error text to be shown if 'AddToConversation' Chat Orchestration failed
ChatOrchestrationDeactivateConversationFailed: T#
Error text to be shown if 'DeactivateConversation' Chat Orchestration failed
ChatOrchestrationLeaveConversationFailed: T#
Error text to be shown if 'LeaveConversation' Chat Orchestration failed
TeamsViewPageTitle: T#
TeamsView page header
OpenDialpadTooltip: T#
Tooltip used on open dialpad icon button
CloseDialpadTooltip: T#
Tooltip used on close dialpad icon button
DisabledOpenDialpadTooltip: T#
Tooltip used on disabled open dialpad icon button
DisabledCloseDialpadTooltip: T#
Tooltip used on disabled close dialpad icon button
OpenDirectoryTooltip: T#
Tooltip used on open directory icon button
DisabledOpenDirectoryTooltip: T#
Tooltip used on disabled open directory icon button
ChatOrchestrationAddToChatChannelFailed: T#
Error text to be shown if 'AddToChatChannel' Chat Orchestration failed
ChatOrchestrationDeactivateChatChannelFailed: T#
Error text to be shown if 'DeactivateChatChannel' Chat Orchestration failed
ChatOrchestrationLeaveChatChannelFailed: T#
Error text to be shown if 'LeaveChatChannel' Chat Orchestration failed
TeamsViewFilterAction: T#
Text for filter button in teams view
TeamsViewClearSearchAction: T#
Text for clear search link in teams view
TeamsViewClearSearchPlaceholder: T#
Text for search input placeholder in teams view
TeamsViewResultsSummaryErrorTitle: T#
Info card title when an error fetching the workers occurs
TeamsViewResultsSummaryErrorMessage: T#
Info card message when an error fetching the workers occurs
TeamsViewResultsSummaryLongQueryErrorTitle: T#
Info card title when an error due to the live query being too long occurs
TeamsViewResultsSummaryLongQueryErrorMessage: T#
Info card message when an error due to the live query being too long occurs
TeamsViewResultsSummaryNoWorkersDisplayedTitle: T#
Info card title when no workers are displayed (0 workers)
TeamsViewResultsSummaryNoWorkersDisplayed: T#
Text displayed when no workers are displayed (0 workers)
TeamsViewResultsSummaryMaxWorkersDisplayed: T#
Text displayed when the max amount of workers is displayed - as we have a cap of 200 server-side
TeamsViewResultsSummaryFilterCTA: T#
Label for summary "filter" CTA button
TeamFiltersPanelTitle: T#
Panel title
TeamFiltersPanelSingularLabel: T#
Used in TeamFilters to display the number of agents (1)
TeamFiltersPanelPluralLabel: T#
Used in TeamFilters to display the number of agents (0, 1+)
TeamFiltersApply: T#
TeamFilters Apply label
TeamFiltersReset: T#
TeamFilters Reset label
RequestBrowserNotificationPermissions: T#
notification requesting pemissions for browser notifications
IncomingCallBrowserNotificationTitle: T#
title of browser notification for incoming call
IncomingCallBrowserNotificationBody: T#
body of browser notification for incoming call
IncomingCallNotificationTitle: T#
body of in app notification for incoming call
IncomingCallTransferNotificationTitle: T#
body of in app notification for incoming call transfer
IncomingCallTransferBrowserNotificationTitle: T#
title of browser notification for incoming call transfer
IncomingCallTransferWorkerBrowserNotificationBody: T#
body of browser notification for incoming call transfer from worker
IncomingCallTransferQueueBrowserNotificationBody: T#
body of browser notification for incoming call transfer from queue
IncomingNotificationAccept: T#
button title to accept incoming task from notification
IncomingNotificationReject: T#
button title to reject incoming task from notification
IncomingUnregisteredTaskNotificationTitle: T#
generic app notification for new unregistered task channel
IncomingChatNotificationTitle: T#
in app notification title for chat task
IncomingMessengerNotificationTitle: T#
in app notification title for Facebook Messenger task
IncomingGoogleBusinessMessagesNotificationTitle: T#
in app notification title for Google Business Messages task
IncomingWhatsAppNotificationTitle: T#
in app notification title for WhatsApp task
IncomingSmsNotificationTitle: T#
in app notification title for sms task
IncomingEmailNotificationTitle: T#
in app notification title for email task @private
IncomingEmailBrowserNotificationBody: T#
in app notification title for email task @private
IncomingChatBrowserNotificationTitle: T#
browser notification title for chat task
IncomingMessengerBrowserNotificationTitle: T#
browser notification title for Facebook Messenger task
IncomingGoogleBusinessMessagesBrowserNotificationTitle: T#
browser notification title for Google Business Messages task
IncomingWhatsAppBrowserNotificationTitle: T#
browser notification title for WhatsApp task
IncomingSmsBrowserNotificationTitle: T#
browser notification title for sms task
IncomingChatBrowserNotificationBody: T#
browser notification body for chat task
TaskTabHeaderChat: T#
header of content tab for chat tasks
TaskTabHeaderCall: T#
header of content tab for call tasks
TaskTabHeaderSMS: T#
header of content tab for sms tasks
TaskTabHeaderEmail: T#
header of content tab for email tasks
TaskTabHeaderMessenger: T#
header of content tab for Facebook Messenger tasks
TaskTabHeaderGoogleBusinessMessages: T#
header of content tab for Google Business Messages tasks
TaskTabHeaderLine: T#
header of content tab for Line tasks
TaskTabHeaderWhatsApp: T#
header of content tab for WhatsApp tasks
QueuesStatsHeaderQueueName: T#
Queues Stats table header: Queue name
QueuesStatsHeaderActiveTasks: T#
Queues Stats table header: Active tasks
QueuesStatsHeaderWaitingTasks: T#
Queues Stats table header: Waiting tasks
QueuesStatsHeaderLongestWait: T#
Queues Stats table header: Longest wait time
QueuesStatsHeaderAgentsActivity: T#
Queues Stats table header: Agents by activity
QueuesStatsHeaderSLA: T#
Queues Stats table header: SLA
QueuesStatsHeaderHandled: T#
Queues Stats table header: Handled tasks
QueuesStatsHeaderAbandoned: T#
Queues Stats table header: Abandoned tasks
QueuesStatsHeaderAvgWaitTime: T#
Queues Stats table sub-header: Now
QueuesStatsSubHeader30Mins: T#
Queues Stats table sub-header: 30 mins
QueuesStatsSubHeaderToday: T#
Queues Stats table sub-header: Today
QueuesStatsFilterHeader: T#
Queues Stats Filter Header
QueueStatsEditView: T#
Queues Stats Filter Header
QueueStatsMetricsInfoText: T#
Queues Stats Filter Metrics info text
QueueStatsMetricsApply: T#
Queues Stats Filter Header
QueuesStatsMetricsTab: T#
Queues Stats Metrics Tab
QueuesStatsQueuesTab: T#
Queues Stats Queues Tab
QueuesStatsCardsTab: T#
Queues Stats Cards Tab
QueuesStatsSelectAllQueues: T#
Queues Stats select all queues
QueuesStatsQueueSearch: T#
Queues Stats search queues
QueuesStatsSelectQueues: T#
Queues Stats select queue
QueuesStatsSelectCards: T#
Queues Stats select card
FlexInsightsLoginFailedNotificationTitle: T#
notification title when Flex Insights login fails
FlexInsightsDataFetchFailedNotificationTitle: T#
notification title when Flex Insights data fetch fails
FlexInsightsLoginFailedNotificationAction: T#
notification action when Flex Insights login fails
InputDeviceErrorNotification: T#
notification title when audio input device is not found or fails to initialize
AnonymousParticipant: T#
Default name for participant whose name cannot be retrieved from its attributes
OutboundErrorGeneral: T#
Error string shown in outbound calling dialpad in case of general error
OutboundErrorMissingDestination: T#
Error string shown in outbound calling dialpad in case of missing destination
OutboundErrorMissingQueue: T#
Error string shown in outbound calling dialpad in case of missing queue
OutboundErrorNotInQueue: T#
Error string shown in outbound calling dialpad in case the agent is not part of the chosen queue
NoOutboundCallingWhenOffline: T#
Text shown in the outbound calling panel when user is in offline status
LoadingChatCanvas: T#
Progress text for shown before chat is loaded
ErrorPageDownloadReportButton: T#
Error page's "Download Report" button text
ErrorPageRetryButton: T#
Error page's "Retry" button text
ReconnectingConnection: T#
Notification text shown when UI loses internet connection
DegradedWarning: T#
Notification text shown when flex is degraded @private
DegradedNotificationOpenStatusPanelAction: T#
Title of notification action for opening status panel @private
DegradedNotificationRefreshAction: T#
Title of notification action for refreshing the age @private
DegradedNotificationDownloadReportAction: T#
Title of notification action for downloading error report @private
OpenInNewWindow: T#
Title on a button that opens current content in a new window
ConversationCommentFormCategory: T#
Title of the Category selector in Comment Form
ConversationCommentFormCommentLabel: T#
Title of the Comment input in the Comment Form
ConversationCommentInputPlaceholder: T#
Placeholder for the Comment input on Conversation View
ConversationCommentSaveButton: T#
Save button title in the Comment form in the Conversation View
QuestionnaireSelectorLabel: T#
The label for the selector of Questionnaire in Assessment Panel
ConversationInfoCommentButton: T#
The Comment button text in the Conversation View
ConversationInfoAssessButton: T#
The Assessment button text in the Conversation View
SegmentSelectorLabel: T#
The label next to the segment selector in the Conversation View
PlayerPlayButtonAriaLabel: T#
The Player play button aria label
PlayerPauseButtonAriaLabel: T#
The Player pause button aria label
PlayerOptionSpeedSlow: T#
The Player option to set speed to Slow
PlayerOptionSpeedNormal: T#
The Player option to set speed to Normal
PlayerOptionSpeedFast: T#
The Player option to set speed to Fast
PlayerOptionSpeedVeryFast: T#
The Player option to set speed to very fast
PlayerOptionCopyLink: T#
The Player option to copy link
PlayerOptionDownloadLink: T#
The Player option to copy download link
PlayerOptionCurrentPosition: T#
The Player option to copy link containing current position
PlayerOptionMoreOptionsButtonAriaLabel: T#
The Player option button label to select more options
PlayerConversationSelectorLabel: T#
The label for conversation dropdown selector
ReferencedContentHeader: T#
The Referenced content panel header
ReferencedContentButton: T#
The Referenced content panel button text
ConversationViewDashboardLink: T#
The link to Dashboard in Conversation View breadcrumbs
ConversationViewBreadcrumbConversation: T#
The Conversation in Conversation View breadcrumbs
ConversationViewAgentInTeam: T#
The information about agent's team in Conversation View
ConversationViewCallerInfo: T#
The information about the caller and queue the call originated from
AgentPanelTitle: T#
The title for Agent conversation view panel
AssessPanelTitle: T#
The title for Assess conversation view panel
TranscriptPanelTitle: T#
The title for Chat Transcript conversation view panel
EmailTranscriptPanelTitle: T#
The title for Email Transcript conversation view panel
FindingsPanelTitle: T#
The title for Findings conversation view panel
EmptyFindingsList: T#
The information about empty findings list in Conversation View
EmptyCommentListTitle: T#
Information about the empty Comment list in Conversation View
EmptyCommentListSubtitle: T#
Subtitle in information about the empty Comment list in Conversation View
CommentDurationAndAuthor: T#
Content of the tooltip shown after hovering individual comment in Conversation View
SLAPreferencesHomePageTitle: T#
SLA Preferences - Home Page title
QuestionnaireAnsweredCount: T#
Information about how many questions have been answered in a Questionnaire
QuestionnaireAllAnswered: T#
Information about all questions answered in Questionnaire
SLADailyMetricsResetTitle: T#
SLA Preferences - Daily Metrics Reset title
SLATitle: T#
SLA Preferences - Service level threshold title
SLAShortAbandonsTitle: T#
SLA Preferences - Short abandons title
TimeSecondsFormatter: T#
Time foramtter: seconds
SLAEditGlobalButton: T#
SLA Preferences - Global values edit button
SLAPreferencesGlobalLevelsSubtitle: T#
SLA Preferences - Global levels section subtitle
SLAPreferencesCustomLevelsTitle: T#
SLA Preferences - Custom levels section title
SLAPreferencesCustomLevelsSubtitle: T#
SLA Preferences - Custom levels section subtitle
SLAPreferencesQueueNameColumn: T#
SLA Preferences - Header for the queue names column in the queues table
SLAPreferencesMetricsResetColumn: T#
SLA Preferences - Header for the daily metrics reset column in the queues table
SLAPreferencesChannelLevelsColumn: T#
SLA Preferences - Header for the channel service levels column in the queues table
SLAPreferencesDefaultSettingsIndicator: T#
SLA Preferences - A string to indicate that default settings are in use
SLAPreferencesCustomSettingsIndicator: T#
SLA Preferences - A string to indicate that custom settings are in use
SLAGlobalPageTitle: T#
SLA Preferences - Global SL Page title
SLAGlobalPageSubtitle: T#
SLA Preferences - Global SL Page subtitle
SLAGlobalFormTimeInput: T#
SLA Preferences - Global SL Form Time label
SLAGlobalFormTimeZoneInput: T#
SLA Preferences - Global SL Form Timezone label
SLAGlobalFormServiceLevelThresholdSubtitle: T#
SLA Preferences - Global SL Form Service Level threshold subtitle
SLAGlobalFormShortAbandonsSubtitle: T#
SLA Preferences - Global SL Form Short abandons subtitle
SLAPreferencesCustomLevelsError: T#
SLA Preferences - An error message displayed when custome service levels section fails to load
SLAPreferencesTimezoneSelectPlaceholder: T#
SLA Preferences - Timezone select placeholder
SLAPreferencesTimezoneSelectNoSearchResultsMessage: T#
SLA Preferences - Timezone select message displayed when no matching timezone is found when searching
ConfirmableDialogConfirmButton: T#
Default value for Confirm in confirmation dialog
ConfirmableDialogCancelButton: T#
Default value for Cancel in confirmation dialog
GlobalSLConfirmDialogTitle: T#
The title of the confirmation dialog when saving new global service levels
GlobalSLConfirmDialogAllQueues: T#
The information about all queues being affected in Global SL Confirm dialog
GlobalSLConfirmDialogResetTimeInfo: T#
The information about next reset time in Global SL Confirm dialog
GlobalSLConfirmDialogAllConversations: T#
The information about all conversations being affected in Global SL Confirm dialog
GlobalSLConfirmDialogWarning: T#
The warning about possibility of inconsistent reporting
GlobalSLConfirmDialogError: T#
The error notification when submitting the new configuration fails
GlobalSLSuccessNotification: T#
Notification shown when SL global metrics have been saved successfully
SessionInvalidated: T#
Text shown in the multi-session alert when the session is expired
LogIn: T#
Text of the "Log In" button in the multi-session alert
SessionAlreadyExists: T#
Title of the multi-session alert when user attempts to open multiple sessions
SessionAlreadyExistsDesc: T#
Description of the multi-session alert when user attempts to open multiple sessions
SessionTimeoutMessage: T#
Text of the counter message in the multi-session alert when user attempts to open multiple sessions
SessionOngoingCallMessage: T#
Title of the multi-session alert when user attempts to open multiple sessions being on call
SessionOngoingCallDesc: T#
Description of the multi-session alert when user attempts to open multiple sessions being on call
SessionDropOngoingCall: T#
Title of the call to action button of the multi-session alert when user attempts to open multiple sessions being on call
LogInHere: T#
Title of the "Log In Here" button in the multi-session alert
Cancel: T#
Title of the "Cancel" button in the multi-session alert
SecondIncomingVoiceCallNotificationContent: T#
Main content for SecondVoiceCallIncoming notification
SecondIncomingVoiceCallNotificationAccept: T#
'Accept' button label for SecondVoiceCallIncoming notification
SecondIncomingVoiceCallNotificationReject: T#
'Reject' button label for SecondVoiceCallIncoming notification
CopyClipboardFailed: T#
The error when failed to copy to clipboard
BackButton: T#
The text for generic Back button
TaskInfoPanelButtonStartConversation: T#
Label for the StartConversation button in the Task Info Panel @private
NewTaskHeaderFirstLine: T#
Header for the new task screen @private
NewTaskHeaderSecondLine: T#
Header for the new task screen @private
CreateNewTask: T#
Create new task button @private
CreateNewTaskDisableLabelOffline: T#
Create new task button disabled label for woker offline @private
ChooseTaskChannel: T#
Choose a task channel for the new task @private
ChooseTaskQueue: T#
Choose a queue for the new task @private
CustomerEmailAddressLabel: T#
Label for customer email input on the new task creation screen @private
CustomerEmailAddressPlaceholder: T#
Placeholder for customer email input on the new task creation screen @private
NoOutboundTasksWhenOffline: T#
Text shown on button hover in the NewTaskCanvas when user is in offline status @private
DefaultQueueIndicator: T#
Text shown in the queue selector when the queue is set as default @private
DraftNewTaskButton: T#
Label for the draft new outbound task button button @private
UserPopoverAriaLabel: T#
The text for profile controls popover aria label
ProfileCardAriaLabel: T#
Text for ProfileCard aria label
ProfileCardAvatarAriaLabel: T#
ProfileCard avatar aria label
ProfileCardAvatarAltTextLabel: T#
Alt text for ProfileCard avatar
LogoutButtonAriaLabel: T#
The text for the logout button aria label
QualityManagementPageTitle: T#
Quality Management page title
QualityManagementPageSubtitle: T#
Quality Management page subtitle
QualityManagementQuestionsTabLabel: T#
Quality Management questions tab label
QualityManagementQuestionnairesTabLabel: T#
Quality Management questionnaires tab label
QualityManagementNoCategoryTitle: T#
Title of the box shown in Quality Management when no question categories exist
QualityManagementNoCategoryContent: T#
Content of the box shown in Quality Management when no question categories exist
QualityManagementNoQuestionsTitle: T#
Title of the box shown in Quality Management when there are no questions in the category
QualityManagementNoQuestionsContent: T#
Content of the box shown in Quality Management when there are no questions in the category
QualityManagementNoQuestionnaireTitle: T#
Title of the box shown in Quality Management when no questionnaires exist
QualityManagementNoQuestionnaireContent: T#
Content of the box shown in Quality Management when no questionnaires exist
QualityManagementEmptyQuestionnaireTitle: T#
Title of the box shown in Questionnaire view when the questionnaire is empty
QualityManagementEmptyQuestionnaireContent: T#
Content of the box shown in Questionnaire view when the questionnaire is empty
QualityManagementNewCategoryButton: T#
A button to create a new question category in Quality Management
QualityManagementNewQuestionnaireButton: T#
A button to create a new questionnaire in Quality Management
QualityManagementNewQuestionButton: T#
A button to create a new question in Quality Management
QualityManagementAddQuestionsButton: T#
A button to add questions to a questionnaire in Quality Management
QualityManagementNewCategoryDialogTitle: T#
Title of the New Category dialog in Quality Management
QualityManagementEditCategoryDialogTitle: T#
Title of the Edit Category dialog in Quality Management
QualityManagementDeleteCategoryDialogTitle: T#
Title of the Delete Category dialog in Quality Management
QualityManagementDeleteCategoryDialogContent: T#
Content of the Delete Category dialog in Quality Management
QualityManagementDeleteQuestionDialogTitle: T#
Title of the Delete Question dialog in Quality Management
QualityManagementDeleteQuestionDialogContent: T#
Content of the Delete Question dialog in Quality Management
QualityManagementDeleteQuestionnaireDialogTitle: T#
Title of the Delete Questionnaire dialog in Quality Management
QualityManagementDeleteQuestionnaireDialogContent: T#
Content of the Delete Questionnaire dialog in Quality Management
QualityManagementCategoryDialogCategoryInputLabel: T#
Label for category name input in category dialog in Quality Management
QualityManagementCategoryDialogCategoryMissingError: T#
Error for missing title in category dialog in Quality Management
QualityManagementNewQuestionDialogTitle: T#
Title of the New Question dialog in Quality Management
QualityManagementEditQuestionDialogTitle: T#
Title of the Edit Question dialog in Quality Management
QualityManagementQuestionDialogQuestionInputLabel: T#
Label for question name input in question dialog in Quality Management
QualityManagementQuestionDialogQuestionMissingError: T#
Error for missing title in question dialog in Quality Management
QualityManagementQuestionDialogCategorySelectLabel: T#
Label for category name select in question dialog in Quality Management
QualityManagementQuestionDialogCategoryMissingError: T#
Error for missing category in question dialog in Quality Management
QualityManagementQuestionDialogDescriptionInputLabel: T#
Label for description input in question dialog in Quality Management
QualityManagementQuestionDialogAnswerSelectLabel: T#
Label for answer select in question dialog in Quality Management
QualityManagementQuestionDialogAnswerMissingError: T#
Error for missing answer in question dialog in Quality Management
QualityManagementQuestionDialogNAAnswerCheckboxLabel: T#
Label for N/A answer checkbox in question dialog in Quality Management
QualityManagementNewQuestionnaireDialogTitle: T#
Title of the New Questionnaire dialog in Quality Management
QualityManagementEditQuestionnaireDialogTitle: T#
Title of the Edit Questionnaire dialog in Quality Management
QualityManagementQuestionnaireDialogQuestionnaireInputLabel: T#
Label for questionnaire name input in questionnaire dialog in Quality Management
QualityManagementQuestionnaireDialogQuestionnaireMissingError: T#
Error for missing title in questionnaire dialog in Quality Management
QualityManagementQuestionnaireDialogDescriptionInputLabel: T#
Label for description input in questionnaire dialog in Quality Management
QualityManagementDialogSaveButton: T#
Save button in QualityManagement dialogs
QualityManagementDialogDeleteButton: T#
Delete button in QualityManagement dialogs
QualityManagementQuestionnairesTableHeaderName: T#
Quality Management questionnaires table name column header
QualityManagementQuestionnairesTableHeaderQuestionsCount: T#
Quality Management questionnaires table questions count column header
QualityManagementQuestionnairesTableHeaderEditTimestamp: T#
Quality Management questionnaires table edit timestamp column header
QualityManagementQuestionnairesTableHeaderStatus: T#
Quality Management questionnaires table status column header
QualityManagementQuestionsTableHeaderName: T#
Quality Management questions table name column header
QualityManagementQuestionsTableHeaderCategory: T#
Quality Management questions table category column header
QualityManagementQuestionsTableHeaderUsage: T#
Quality Management questions table usage column header
QualityManagementQuestionsTableHeaderDescription: T#
Quality Management questions table description column header
QualityManagementQuestionsTableHeaderAnswer: T#
Quality Management questions table answer column header
QualityManagementQuestionnairesSearchInputPlaceholder: T#
Quality Management questionnaires search input placeholder
QualityManagementQuestionnaireViewLastEditedByLabel: T#
Label for the last edit author in Questionnaire view in Quality Management
QualityManagementQuestionnaireViewCreatedByLabel: T#
Label for the created date in Questionnaire view in Quality Management
QualityManagementQuestionnaireViewAvailabilityLabel: T#
Label for questionnaire availability switch in Questionnaire view in Quality Management
QualityManagementQuestionnaireViewTitle: T#
Quality Management Questionnaire view title
QualityManagementQuestionnaireAddQuestionsViewTitle: T#
Quality Management Questionnaire Add Questions view title
QualityManagementQuestionnaireAddQuestionsCancelButton: T#
Cancel question selection in Questionnaire Add Questions view
QualityManagementQuestionnaireAddQuestionsSaveButton: T#
Save question selection in Questionnaire Add Questions view
QualityManagementQuestionnaireAddQuestionsSelectedQuestionsCount: T#
Selected questions count in Questionnaire Add Questions view
QualityManagementQuestionnaireAddQuestionsCategorySelectedQuestionsCount: T#
Selected questions count within a category in Questionnaire Add Questions view
QualityManagementQuestionnaireViewQuestionsTableTitle: T#
Title of the Questions table in the Quality Management Questionnaire View
QualityManagementDuplicatedQuestionnaireName: T#
Name of the duplicated questionnaire
QualityManagementMenuItemEdit: T#
Edit menu item in Quality Management views
QualityManagementMenuItemDuplicate: T#
Duplicate menu item in Quality Management views
QualityManagementMenuItemDelete: T#
Delete menu item in Quality Management views
NoTokenErrorNotificationBody: T#
Content for NoTokenErrorNotification body
NoTokenErrorNotificationAction: T#
Content for NoTokenErrorNotification action
QualityManagementQuestionnaireAvailable: T#
"Available" string for a Questionnaire
QualityManagementAnswerSetYesNo: T#
Quality Management - answer set Yes, No for question
QualityManagementAnswerSetGoodPoor: T#
Quality Management - answer set Good, Poor for question
QualityManagementAnswerSetGoodFairPoor: T#
Quality Management - answer set Good, Fair, Poor for question
QualityManagementAnswerSetGoodAcceptablePoor: T#
Quality Management - answer set Good, Acceptable, Poor for question
QualityManagementAnswerSetCompletePartialMissing: T#
Quality Management - answer set Complete, Partial, Missing for question
QualityManagementAnswerSetFiveStars: T#
Quality Management - answer set Five Stars for question
QualityManagementAnswerYes: T#
Quality Management and Conversation Screen - Answer Yes
QualityManagementAnswerNo: T#
Quality Management and Conversation Screen - Answer No
QualityManagementAnswerGood: T#
Quality Management and Conversation Screen - Answer Good
QualityManagementAnswerPoor: T#
Quality Management and Conversation Screen - Answer Poor
QualityManagementAnswerFair: T#
Quality Management and Conversation Screen - Answer Fair
QualityManagementAnswerAcceptable: T#
Quality Management and Conversation Screen - Answer Acceptable
QualityManagementAnswerComplete: T#
Quality Management and Conversation Screen - Answer Complete
QualityManagementAnswerPartial: T#
Quality Management and Conversation Screen - Answer Partial
QualityManagementAnswerMissing: T#
Quality Management and Conversation Screen - Answer Missing
QualityManagementAnswerNA: T#
Quality Management and Conversation Screen - Answer N/A
NewOutboundTaskAriaLabel: T#
New Outbound Task Aria Labels
NotAvailableQueuesDataTable: T#
Queues Data Table Labels
ShortcutUsedTooRecentlyNotificationTitle: T#
Keyboard Shortcuts
UnifyPlaceholderConnectCRM: T#
Button text to connect CRM
UnifyPlaceholderTryUnify: T#
Button text to try Flex Unify
UnifyPlaceholderHeader: T#
Header for Flex Unify placeholder view
UnifyPlaceholderText: T#
Flex Unify informative text blob
UnifyPlaceholderAgentText: T#
Flex Unify placeholder text for agents
DetailsProfileConnectTab: T#
Customer details profile connect tab
HistoryProfileConnectTab: T#
Customer history profile connect tab
CRMProfileConnectTab: T#
CRM profile connect tab
ProfileNotFoundTitle: T#
Title text when profiles are not auto resolved
ProfileNotFoundHintText: T#
Hint text when profiles are not auto resolved
ProfileNotFoundAction: T#
Action text in button when profiles are not auto resolved
ProfileSearchCancel: T#
Cancel text in button of search view
ProfileSearchInputPlaceholder: T#
Text displayed as placeholder in the search view of profile connector
ProfileSearchNoResultsText: T#
Text displayed when no profiles are fetched
ProfileSearchLoading: T#
Text displayed when the profile is searched
ProfileSearchNotFound: T#
Text displayed when the profile search had no results
ProfileLoadingIdentifiers: T#
Text displayed when the identifiers are loaded
ProfileLoadingTraits: T#
Text displayed when the traits are loaded
ProfileSearchIdentifiersLabel: T#
Label text for the Combo box
ProfileLinkButton: T#
Label Text for the Link button of profile view
ProfileUnlinkMenuItem: T#
Label Text for the Unlink menu button of profile view
ProfileReplaceMenuItem: T#
Label Text for the Unlink and Search menu button of profile view
ProfileMenuCancelUnlink: T#
Label Text for the Cancel Unlink button on profile view Modal
ProfileMenuPerformUnlink: T#
Label Text for the Unlink button on profile view Modal
ProfileUnlinkPopupHeaderNoName: T#
Header Text without profile name on profile unlink Modal
ProfileUnlinkPopupHeaderWithName: T#
Header Text with profile name on profile unlink Modal
ProfileUnlinkPopupBodyNoName: T#
Body Text without profile name on profile unlink Modal
ProfileUnlinkPopupBodyWithName: T#
Body Text with profile name on profile unlink Modal
ProfileCannotLoadCustomer: T#
Error title when profile cannot load
ProfileConnectorNotConfiguredTitle: T#
Error title when profile connector not configured
ProfileConnectorNotConfiguredSubtitle: T#
Error subtitle when profile connector not configured
PhoneHelpText: T#
Help text for input when searching phone identifiers
CCAIMutlipleParticipantsLabel: T#
Label to show when multiple participants are in the call
CCAIParticipantLabel: T#
Label to show number of participants in the call
TimelineCantConnectUserHistory: T#
Text for cant connect user history
TimelineCantLocateCustomerInfo: T#
Text for cant locate customer info
TimelineContactSupervisor: T#
Text for contact supervisor in timeline
TimelineNoCustomerActivities: T#
Text for no customer activities in timeline
TimelineNoData: T#
Text for no data in timeline
TimelineRefresh: T#
Text for refresh in timeline
TimelineSomethingWentWrong: T#
Text for something went wrong page in timeline
TimelineVerifyAccountOrCreateNew: T#
Text for verify account or create new in timeline
TimelineViewMore: T#
Timeline View more
TimelineViewMoreErrorTooltip: T#
Timeline View more error tooltip
TimelineViewMoreToolTip: T#
Timeline View more tooltip
TimelineLoadingActivities: T#
Label for loading state for timeline activity details
TimelineAgentLabel: T#
Label for Agent Name for timeline activity details
TimelineAgentsLabel: T#
Label for Plural Agent Name (Agents) for timeline activity details
TimelineDurationLabel: T#
Label for Duration for timeline activity details
TimelineDateLabel: T#
Label for Date for timeline activity details
TimelineActivityDetailError: T#
Label for Error for timeline activity details
TimelineActivityDetailQueueLabel: T#
Label for Timeline Activity Detail Queue Label
TimelineActivityDetailSentimentLabel: T#
Label for Sentiment for timeline activity details
TimelineActivityDetailSummaryLabel: T#
Label for Timeline Activity Summay label
TimelineActivityDetailMultilineViewMore: T#
Label for Timeline Activity Detail Multiline View more button
TimelineActivityDetailMultilineViewLess: T#
Label for Timeline Activity Detail Multiline View less button
TimelineActivityDetailDispositionLabel: T#
Label for Timeline Activity Detail Disposition Code Label
TimelineRetryLink: T#
Label for Timeline retry link
StartOutboundEmailTaskFailedNotification: T#
In app Notification for StartOutboundEmailTask Failed
FieldValidationInvalidEmail: T#
Text displayed when an "email" field doesn't receive a valid email
Default Value:
Please provide a valid email address
DeviceManagerTitle: T#
Device Manager component
TaskHeaderPauseThread: T#
Text for Pause Email conversation heading
TaskHeaderResumeThread: T#
Text for Resume Email conversation
TaskHeaderTaskActionMenuTransferLabel: T#
Task Actions Menu
PreTransferFormTitle: T#
Pre Transfer Form
BackupServiceText: T#
Notification text shown when Flex is running on a backup server
EmailPausedTaskText: T#
Text for paused email on pause canvas
ResumeEmailButtonText: T#
Text for Resume email button on pause canvas
InputPlaceHolder: T#
Text shown in the edit box when no content has been entered.
Default Value:
Type message
TypingIndicator: T#
Text used for typing indicator. For example "Bob is typing"
Default Value:
{{name}} is typing …
TypingIndicatorMultiple: T#
Text used for typing indicator, when more than 1 people are typing. For example "3 peopel are typing"
Default Value:
{{count}} people are typing …
Disconnected: T#
Text shown on banner when Programmable Chat is disconnected
Default Value:
Connection lost
MessageSendingDisabled: T#
Text shown if sending messages has been disabled
Default Value:
Message sending has been disabled
Yesterday: T#
Text shown in message list to group messages from yesterday's date
Default Value:
Yesterday
MessageCanvasTrayContent: T#
Text shown in (MessageCanvasTray)[MessageCanvasTray]
MessageCanvasTrayButton: T#
Text shown on the button in (MessageCanvasTray)[MessageCanvasTray]
Default Value:
START NEW CHAT
MediaMessageError: T#
Error shown when media message is received in chat
Default Value:
Media messages are not supported
NotificationMessage: T#
Text shown in notification message. Custom error message denoted by {{message}}
Default Value:
Unable to perform action: {{message}}
MessageCharacterCountStatus: T#
Text showing current and maximum character count
Default Value:
{{currentCharCount}} / {{maxCharCount}}
MessageCharacterCountReached: T#
Text shown when maximum character count is reached
Default Value:
Character count reached - {{currentCharCount}} / {{maxCharCount}}
EmailContentSizeStatus: T#
Text showing current and maximum character count
Default Value:
Content size- {{currentContentSizeInPercent}}%
EmailContentSizeReached: T#
Text shown when maximum character count is reached
Default Value:
Max content size reached.
FieldValidationRequiredField: T#
Text displayed when a required field is not filled
Default Value:
Field required
ChatInputUserNotMemberDisabledText: T#
Text displayed when when user is not a member of the chat
Default Value:
You are not a chat participant
FilterItemAmountSelected: T#
Text to indicate a number of items is selected in filterItem (# selected)
Default Value:
{{amount}} selected
FilterItemOnly: T#
Text to indicate no item is selected in filterItem (# only)
Default Value:
{{item.label}} only
LegacyFiltersTitle: T#
Title of the section in the Teams View filter panel that displays the legacy filter dropdown
Default Value:
Custom Filters
LegacyFiltersEmptySelectLabel: T#
Legacy filter selection dropdown option in Teams View filter panel indicating empty selection
Default Value:
None
DialpadNum0Caption: T#
Text shown instead of caption for number 0 in Dialpad component
Default Value:
0
DialpadNum0Description: T#
Text shown instead of description for number 0 in Dialpad component
Default Value:
+
DialpadNum1Caption: T#
Text shown instead of caption for number 1 in Dialpad component
Default Value:
1
DialpadNum1Description: T#
Text shown instead of description for number 1 in Dialpad component
Default Value:
—
DialpadNum2Caption: T#
Text shown instead of caption for number 2 in Dialpad component
Default Value:
2
DialpadNum2Description: T#
Text shown instead of description for number 2 in Dialpad component
Default Value:
ABC
DialpadNum3Caption: T#
Text shown instead of caption for number 3 in Dialpad component
Default Value:
3
DialpadNum3Description: T#
Text shown instead of description for number 3 in Dialpad component
Default Value:
DEF
DialpadNum4Caption: T#
Text shown instead of caption for number 4 in Dialpad component
Default Value:
4
DialpadNum4Description: T#
Text shown instead of description for number 4 in Dialpad component
Default Value:
GHI
DialpadNum5Caption: T#
Text shown instead of caption for number 5 in Dialpad component
Default Value:
5
DialpadNum5Description: T#
Text shown instead of description for number 5 in Dialpad component
Default Value:
JKL
DialpadNum6Caption: T#
Text shown instead of caption for number 6 in Dialpad component
Default Value:
6
DialpadNum6Description: T#
Text shown instead of description for number 6 in Dialpad component
Default Value:
MNO
DialpadNum7Caption: T#
Text shown instead of caption for number 7 in Dialpad component
Default Value:
7
DialpadNum7Description: T#
Text shown instead of description for number 7 in Dialpad component
Default Value:
PQRS
DialpadNum8Caption: T#
Text shown instead of caption for number 8 in Dialpad component
Default Value:
8
DialpadNum8Description: T#
Text shown instead of description for number 8 in Dialpad component
Default Value:
TUV
DialpadNum9Caption: T#
Text shown instead of caption for number 9 in Dialpad component
Default Value:
9
DialpadNum9Description: T#
Text shown instead of description for number 9 in Dialpad component
Default Value:
WXYZ
DialpadHashDescription: T#
Text shown instead of description for hash in Dialpad component
DialpadAsteriskCaption: T#
Text shown instead of caption for asterisk in Dialpad component
Default Value:
*
DialpadAsteriskDescription: T#
Text shown instead of description for asterisk in Dialpad component
NewChatMessageNotificationTitle: T#
Text shown in the browser notification title for a new chat message
Default Value:
New message from {{lastMessage.authorName}}
NewChatMessageNotificationBody: T#
Text shown in the browser notification body for a new chat message
Default Value:
{{#if lastMessage.source.body}} {{lastMessage.source.body}} {{else}} file sent {{/if}}
SendMediaMessageInvalidType: T#
Text shown in notification when message with invalid file type is sent
Default Value:
{{fileName}} file type is not supported
SendMediaMessageInvalidSize: T#
Text shown in notification when message with invalid size is sent
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
AttachFileMultipleFailure: T#
Text shown in notification when multiple files fail to attach
Default Value:
{{failureCount}} files failed to attach.
AttachFileMultipleFailureExpandLink: T#
Link text shown in notification when multiple files fail to attach
AttachFileDuplicate: T#
Text shown in notification when duplicate file is attached
Default Value:
{{fileName}} is already attached
AttachFileInvalidType: T#
Text shown in notification when invalid file type is attached
Default Value:
{{fileName}} file type is not supported
AttachFileInvalidSize: T#
Text shown in notification when invalid file size is attached
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
AttachFileInvalidOverallSize: T#
Text shown in notification when the overall size of the attachments would go above the limit
Default Value:
Too many files. Max {{maxOverallFileSize}} per message.
AttachFileInvalidMaxAmount: T#
Text shown in notification when maximum amount of attachment has been reached
AttachFileMultipleNotSupported: T#
Text shown in notification when multiple attachments are attempted but not supported
Default Value:
Please attach one file at a time.
AttachFileDisabled: T#
Text shown in notification when attachments have been disabled via service config
Default Value:
File attachments are currently unavailable
DownloadFileInvalidType: T#
Text shown in notification when invalid file type is downloaded
Default Value:
{{fileName}} file type is not supported
DownloadFileInvalidSize: T#
Text shown in notification when invalid file size is downloaded
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
MediaMessageTransferFailed: T#
Text shown in media message when the file fails to be sent
Default Value:
Sending failed
MessageDeliveryFailed: T#
Text shown in message bubble when the message is failed
Default Value:
Message failed
MessageDeliveryUnDelivered: T#
Text shown in message bubble when the message is undelivered
Default Value:
Message undelivered
MessageTypeUnsupportedOrEmpty: T#
Text shown in message bubble when the message is unsupported or empty
Default Value:
Empty or unsupported content.
AttachFileImageTooltip: T#
Tooltip used on send media message icon button
Default Value:
Attach file or image
ManageAgentsToQueueBreadCrumb: T#
Assign Agents Breadcrumb in the queue management view
Default Value:
Manage Agents
FileAttachmentDropAreaTitle: T#
Main line of text of FileAttachment drop area
Default Value:
Attach a file or an image
FileAttachmentDropAreaTitleDisabled: T#
Main line of text of FileAttachment drop area when disabled
Default Value:
File attachments are disabled.
FileAttachmentDropAreaTitleFileLimitReached: T#
Main line of text of FileAttachment drop area when file count limit reached
Default Value:
Attachment limit of {{fileCountLimit}} {{#if singular}}file{{else}}files{{/if}} has already been reached.
FileAttachmentDropAreaSubtitle: T#
Secondary line of text of FileAttachment drop area
Default Value:
Drop file here
FileAttachmentDropAreaSubtitleDisabled: T#
Secondary line of text of FileAttachment drop area when disabled
Default Value:
Drag and drop is currently unavailable.
FileAttachmentDropAreaSubtitleFileLimitReached: T#
Secondary line of text of FileAttachment drop area when file count limit reached
Default Value:
Send this message first then attach another file.
EmailRecipientInputPlaceholder: T#
Placeholder for the recipients input field @private
Default Value:
Type an address
EmailEditorNoParticipantButtonTooltip: T#
Tooltip for when email editor submit button is disable becuase there are no participants @private
Default Value:
Please enter an email address to send
EmailSentNotification: T#
Content for EmailSent notification @private
Default Value:
Email sent successfully
EmailAddParticipantFailedNotification: T#
Content for EmailAddParticipantFailed notification @private
Default Value:
Participant {{address}} couldn't be added to the conversation.
EmailRemoveParticipantFailedNotification: T#
Content for EmailRemoveParticipantFailed notification @private
Default Value:
Participant {{address}} couldn't be removed from the conversation.
EmailEditorRemoveEmailAddressButtonAriaLabel: T#
Email editor remove email address button aria label @private
Default Value:
Remove email address
EmailMessageRecipientListCcPrefix: T#
Email message recipient list Cc prefix @private
Default Value:
Cc:
EmailMessageActionsButtonAriaLabel: T#
Aria label for email message toggle actions button @private
Default Value:
Toggle message actions navigation
EmailThreadNotAvailable: T#
Email label for disabled thread button @private
Default Value:
Full thread not available
EmailLoadingThreadPlaceholder: T#
Email loading thread placeholder html @private
Default Value:
<p>Loading thread...</p>
EmailLoadingThreadError: T#
Email loading thread error html @private
Default Value:
<p>Couldn't load the message thread.</p>
EmailThreadWindowTitle: T#
Email title of the view thread window @private
Default Value:
Thread for message {{message.sid}}
EmailThreadDetails: T#
Email thread window details @private
LinkPanelTextPlaceholder: T#
HTML Editor Link panel 'text' field placeholder @private
Default Value:
Text to display
LinkPanelLinkPlaceholder: T#
HTML Editor Link panel 'link' field placeholder @private
Default Value:
https://example.com
LinkPanelApplyButtonLabel: T#
HTML Editor Link panel 'apply' button label @private
Default Value:
Apply
LinkPanelRemoveButtonLabel: T#
HTML Editor Link panel 'remove' button label @private
Default Value:
Remove
SingleNewMessageScrollButtonText: T#
New message text shown in the scroll to buttom button when only 1 new message is there @private
Default Value:
New message
FewNewMessagesScrollButtonText: T#
Message text shown in the scroll to buttom button when only 2 to 5 new message is there @private
Default Value:
new messages
ManyNewMessagesScrollButtonText: T#
New message text shown in the scroll to buttom button when more than 5 new message is there @private
Default Value:
New messages
QualityManagementPopoverMenuButtonAriaLabel: T#
Popover menu button aria label in Quality Management views
Default Value:
More actions
SendMessageFailed: T#
Error message text for chat message sending failures
Default Value:
Could not send message. Please try again.
SendEmailFailed: T#
Error message text for email sending failures
Default Value:
Could not send email. Please try again. Reason - {{message}}
NoContent: T#
Label text for no content body