Strings
You can override any string in Flex by editing the strings object on the Flex Manager instance.
Language strings can technically contain any HTML tag like h1, h2, p or even iframe.
The Flex UI will not filter these values. Flex uses Handlebars for templating and supports Mustache-style syntax and
expressions within content strings, ie. embedding value placeholders between double braces { }.
Example:
flex.Manager.getInstance().strings.TaskLineCallAssigned = "I am a content string!";
// QuestionnaireAnsweredCount has a default value: "{{count}} of {{total}} Answered"// That means we can use "{{count}}" and "{{total}}" expressions for this string.flex.Manager.getInstance().strings.QuestionnaireAnsweredCount = "{{count}}/{{total}}"TaskLineOutboundCallTitle: T#
Label used as title in Outbound call canvas
TaskLineOutboundCallHeader: T#
Label used as header in Outbound call canvas
TaskLineOutboundCallDetail: T#
Description line used by Outbound call canvas
OutboundDialerPanelTitle: T#
Outbound dialer panel title
AppStatusPanelTitle: T#
App Status panel title
OutboundDialerPanelPhoneInputCaption: T#
Text shown in the Outbound Dialer panel by the phone number input field
OutboundDialerPanelQueueSelectCaption: T#
Text shown in the Outbound Dialer panel by the queue selector field
OutboundCallFailedNotificationTitle: T#
Title of generic notification for failed outbound call
OutboundCallFailedNotificationTitleBusy: T#
Title of notification for failed outbound call due to callee being busy
OutboundCallFailedNotificationTitleNoAnswer: T#
Title of notification for failed outbound call due to no answer
OutboundCallFailedNotificationTitleInvalidNumber: T#
Title of notification for failed outbound call due to invalid phone number
OutboundCallFailedNotificationTitleDisabledCountry: T#
Title of notification for failed outbound call due to destination country being disabled
OutboundCallFailedNotificationTitleFromNumberUnverified: T#
Title of notification action for failed outbound call due to From number being unverified
OutboundCallFailedNotificationAction: T#
Title of notification action for failed outbound call
OutboundCallFailedNotificationTitleToNumberBlocked: T#
Title of notification action for outbound call fails due to the 'to' number blocked by twilio.
TaskLineOutboundCallConnecting: T#
Shown in the title of ConnectingOutboundCallCanvas
SetYourStatus: T#
shown in the right top menu as a label to set your status
LogOut: T#
shown in the menu for log out item
SessionExpired: T#
notification for an expired session
TaskHeaderLine: T#
shown in the task list on the first line
TaskExtraInfo: T#
shown in the task list on separate section as bigger text
TaskLineCallIncomingTitle: T#
shown in the title of incoming task canvas when task is call
TaskLineCallTransferTitle: T#
shown in the title of incoming task canvas when task is call and transfered
TaskLineCallEndedTitle: T#
shown in the title of call canvas when task is call and wrapup state
TaskLineChatTransferReservedHeader: T#
shown as the title of the incoming chat canvas when it is being transferred
TaskLineChatTransferAgentNotesHeader: T#
shown as the header of the agent notes of the incoming chat canvas when it is being transferred
TaskLineQueue: T#
shown the queue information
TaskLineCallReserved: T#
describes an incoming call in the call canvas, task canvas and task list
TaskLineCallDuration: T#
describes an call duration in call canvas
TaskLineCallWrapup: T#
describes a call in wrapup status in the call canvas, task canvas and task list
TaskLineChatReserved: T#
describes an incoming chat in the task canvas and task list
TaskLineSmsReserved: T#
describes an incoming SMS chat in the task canvas and task list
TaskLineChatMessengerReserved: T#
describes an incoming Facebook Messenger chat in task canvas and task list
TaskLineGoogleBusinessMessagesReserved: T#
describes an incoming Google Business Messages chat in task canvas and task list
TaskLineChatWhatsAppReserved: T#
describes an incoming WhatsApp chat in task canvas and task list
TaskLineChatAssigned: T#
describes an assigned chat task (except webchat)
TaskLineEmailWrapup: T#
describes any chat task in wrapup status at the task list
TaskLineWebChatAssigned: T#
describes an assigned webchat task at the task list
TaskLineTitle: T#
describes title line for a task in IncomingTaskCanvas for default task channel
TaskReserved: T#
describes an incoming default generic task in the call canvas, task canvas and task list from the agent perspective
TaskAssigned: T#
describes an assigned default generic task in task card and task list from the agent perspective
TaskWrapup: T#
describes a default generic task in wrapup status in the call canvas, task canvas and task list
TaskCompleted: T#
describes a completed default generic task in call canvas, task canvas and task list
TaskCanceled: T#
describes a canceled default generic task in call canvas, task canvas and task list
TaskPending: T#
describes a pending default generic task in call canvas, task canvas and task list
TaskFilterAll: T#
shown in the task list filter to include all tasks
TaskFilterActive: T#
shown in the task list filter to include only active tasks
TaskFilterWrapping: T#
shown in the task list filter to include only tasks in wrap up state
TaskInfoPanelContent: T#
task-related information displayed on a task information tab
NoTasks: T#
main text on the "No Tasks" panel
NoTasksTitle: T#
string to be shown on the placeholder view when there are no tasks for the agent
NoTasksHintNotAvailable: T#
small hint on the "No Tasks" panel for not available worker
NoTasksHintAvailable: T#
small hint on the "No Tasks" panel for available worker
NoCRMTitle: T#
header shown on the placeholder view when there is no CRM configured
NoCRMConfigured: T#
main text to be shown on the placeholder view when there is no CRM configured
NoCRMConfiguredAction: T#
caption of the button on the "No CRM Configured" panel
NoCRMHint: T#
small hint on the "No CRM Configured" panel
TaskHeaderComplete: T#
button caption to Complete a task in wrapup
TaskHeaderEndCall: T#
button label on Task Header to end call
TaskHeaderJoinCall: T#
button label on Task Header to join a call
TaskHeaderXWTEndCall: T#
button label on Task Header to open end call menu for XWT
TaskHeaderXWTLeaveCall: T#
button label on Task Header XWT menu to leave call
TaskHeaderXWTEndForAll: T#
button label on Task Header XWT menu to end call for all participants
TaskHeaderLeaveCall: T#
button label on Task Header to leave a group call
TaskHeaderWrapup: T#
button to take a task to wrapup
TaskHeaderEndChat: T#
button label on Task Header to end chat and move the task to wrapup
TaskHeaderEmailActionsLabel: T#
text to show on Tasks select menu when task is in accepted state.
TaskHeaderStatusAccepted: T#
text to show on Task Header when task (except webchat) is in accepted state.
TaskHeaderWebChatStatusAccepted: T#
text to show on Task Header when webchat task is in accepted state.
TaskHeaderGroupCallAccepted: T#
text to show on Task Header when task is conference call and is in accepted state.
TaskHeaderStatusPending: T#
text to show on Task Header when task is in pending state.
TaskHeaderStatusWrapup: T#
text to show on Task Header when task is in wrapup state.
TaskHeaderStatusCompleted: T#
text to show on Task Header when task is in completed state.
ColumnHeaderAgent: T#
column name for "agents" column in Supervisor table in the Teams view
ColumnHeaderCalls: T#
column name for "live calls" column in Supervisor table in the Teams view
ColumnHeaderTeam: T#
column name for "Team" column in Supervisor table in the Teams view
ColumnHeaderTasks: T#
column name for tasks different from calls in Supervisor table in the Teams view
SupervisorUserCardFirstLine: T#
first line displayed for a user card in Supervisor table in the Teams view
SupervisorUserCardSecondLine: T#
second line displayed for a user card in Supervisor table in the Teams view
SupervisorTaskHeaderLine: T#
header of the task detail view in Supervisor UI in the Teams view
SupervisorTaskViewContentHeader: T#
first line of inner content area of task detail view in Supervisor UI in the Teams view
SupervisorTaskLive: T#
default string used by "helper" when calculating detail string for task in live state in the Teams view
SupervisorTaskWrapUp: T#
default string used by "helper" when calculating detail string for task in wrapping up state in the Teams view
SupervisorTaskCompleted: T#
default string used by "helper" when calculating detail string for task in completed state in the Teams view
SupervisorTaskCardHeader: T#
first line of task details card in the Teams view
SupervisorTaskInfoPanelContent: T#
task-related information displayed on a task information tab in the Teams view
LiveCommsMonitoringMessage: T#
text used in Live Comms bar when monitoring a call
LiveCommsMonitoringMessageMoreWorkers: T#
text used in Live Comms bar when monitoring a call where there are multiple workers
LiveCommsMonitoringMessageNoWorkers: T#
text used in Live Comms bar when monitoring a call for which we are unable to find the associated workers
LiveCommsOngoingCallMessage: T#
text used in Live Comms bar when on a call
LiveCommsBarReturnToCall: T#
text in Live Comms bar button to return to a call
LiveCommsBarStopListening: T#
text in Live Comms bar button to return to stop monitoring a call
LiveCommsBarHold: T#
text in Live Comms bar button to return to hold a call
LiveCommsBarUnHold: T#
text in Live Comms bar button to return to unhold a call
WorkerDirectoryItemFirstLine: T#
first line in an item of a Worker Directory
WorkerDirectoryItemSecondLine: T#
second line in an item of a Worker Directory
WorkerDirectoryTitle: T#
title of the Worker Directory popup
WorkerDirectoryAgentsTabLabel: T#
label of the agents tab in the worker directory popup
WorkerDirectoryQueuesTabLabel: T#
label of the queues tab in the worker directory popup
WorkerDirectoryQueueItemText: T#
displayed info about a queue item in the list of queues on the queues tab in the worker directory popup
WorkerDirectorySearchPlaceholder: T#
placeholder text for the search input
ChatInputDisabledText: T#
text displayed inside a disabled chat input
WorkerCanvasHeader: T#
header for the worker canvas in Supervisor UI in the Teams view
WorkerCanvasDetailsHeader: T#
header for the Worker Details section of the worker canvas in Supervisor UI in the Teams view
WorkerCanvasSkillsHeader: T#
header for the Skills section of the worker canvas in Supervisor UI in the Teams view
WorkerSkillLevelInvalid: T#
message displayed due to failed validation of a provided skill level of the worker canvas in Supervisor UI in the Teams view
WorkerSkillPleaseSelect: T#
text displayed as a placeholder in the skills dropdown menu of the worker canvas in Supervisor UI in the Teams view
WorkerSkillsNoSkills: T#
message displayed in case there are no skills specified within the worker canvas in Supervisor UI in the Teams view
WorkerSkillsSchemaMismatch: T#
message displayed in case skills couldn't be parsed due to schema mismatch within the worker canvas in Supervisor UI in the Teams view
WorkerSkillsSaved: T#
message indicating that the skills has been successfully saved at the worker canvas in Supervisor UI in the Teams view
WorkerSkillsError: T#
message indicating that saving changes to skills have failed at the worker canvas in Supervisor UI in the Teams view
WorkerSkillsReverted: T#
message indicated that the skills were successfully reset
WorkerSkillsLevelLabel: T#
label for the skill level input
WorkerSkillsSelectLabel: T#
label for the skill select
WorkerSkillsAddSkillButtonAriaLabel: T#
aria label for the add skill button
WorkerSkillsRemoveSkillButtonAriaLabel: T#
aria label for the remove skill button
ChatWelcomeText: T#
chat welcome text for agent
UiVersionDeprecated: T#
notification indicating that the current version of Flex is deprecated
RuntimeLoginLabel: T#
header for the runtime login view
RuntimeLoginPlaceholder: T#
placeholder for the runtime login view input field in the runtime login view
RuntimeLoginLaunch: T#
label for the action button in the runtime login view
RuntimeLoginWithTwilio: T#
label in the runtime login view for the link that leads to Twilio login page
RuntimeLoginIsAdmin: T#
a text prepending RuntimeLoginWithTwilio link in the runtime login view
RuntimeLoginErrorDomain: T#
an error displayed in case runtime domain couldn't be resolved in the runtime login view
RuntimeLoginErrorSso: T#
an error displayed in the runtime login view in case SSO isn't properly configured for the Flex project within Twilio Console
TransferFailedNotification: T#
a notification displayed in case of failed task transfer to another agent
TaskCannotBeTransferredNotification: T#
a notification displayed in case the task cannot be transferred, for example when the task state has already changed and cannot be transferred anymore.
SupervisorTaskCanvasHeader: T#
a header for the task card in Supervisor UI in the Teams view
TaskTabAgentIncomingLabel: T#
tab label for incoming task
TaskTabAgentInfoLabel: T#
info tab label for agent desktop view
TaskTabSupervisorInfoLabel: T#
info tab label for teams view
TaskTabSupervisorOverviewLabel: T#
task overview tab label
TaskTabSupervisorCallLabel: T#
Call task tab label in Supervisor task canvas.
TaskTabSupervisorChatLabel: T#
Chat task tab label in Supervisor task canvas.
TaskTabTanscriptionLabel: T#
Task transcription tab panel
WrapupSummaryInputLabel: T#
Label text of Wrapup summary Textarea
WrapupSentimentInputLabel: T#
Label text of Wrapup summary Textarea
WrapupDispositionInputLabel: T#
Label text of Wrapup summary Textarea
WrapupSummaryInput: T#
aria-label for Wrapup summary textarea input
WrapupSummaryInputPlaceholder: T#
Placeholder text for Wrapup summary textarea input
WrapupSummaryRequiredError: T#
Error message for when a wrapup summary textarea is submitted with no input
WrapupSummaryOnlySpacesError: T#
Error message for when a wrapup summary textarea is submitted with only space characters
WrapupSummaryTooLongError: T#
Error message for when a wrapup summary textarea is submitted with too many characters
WrapupSummaryCharCountHelptext: T#
HelpText for the wrapup summary textarea which shows current character count out of max character count
WrapupSummaryGenerationCharacterLimitErrorHeader: T#
Heading of error message for when a wrapup summary is generated with too many characters
WrapupSummaryGenerationCharacterLimitErrorBody: T#
Body of error message for when a wrapup summary is generated with too many characters
WrapupSummaryRegenerateSummaryLink: T#
Text for link when user is offered to try to generate the summary again
WrapupSummaryLoaderHeader: T#
Text for header when user is generating summary
WrapupNotesSubmissionFailureMessageHeader: T#
Alert's header text during the wrapup summary submission failure state
WrapupNotesSubmissionFailureMessageBody1: T#
Alert's body text (first half) during the wrapup summary submission failure state
WrapupNotesSubmissionFailureCompleteWithoutNotes: T#
Alert's link text to complete without notes during the wrapup summary submission failure state
WrapupNotesSubmissionFailureMessageBody2: T#
Alert's body text (second half) during the wrapup summary submission failure state
WrapupNotesLoaderHeader: T#
Header text during the summary loading state, shown to the right of the spinner
WrapupNotesContentHeader: T#
Header text shown above the notes content fields
WrapupSummaryLoaderBodyShortLoadTime: T#
Body text during the summary loading state, shown at 3 seconds
WrapupSummaryLoaderBodyMediumLoadTime1: T#
Part 1 of Body text during the summary loading state, shown at 10 seconds
WrapupSummaryAddManuallyLink: T#
Text for link when user is offered to manually add summary
WrapupSummaryLoaderBodyMediumLoadTime2: T#
Part 2 of Body text during the summary loading state, shown at 10 seconds
WrapupSummaryErrorHeader: T#
Header text during the summary error state
WrapupSummaryErrorBody: T#
Body text during the summary error state
WrapupCallTranscriptionStatusHeader: T#
Header for call canvas transcription status
WrapupCallTranscriptionStatusContent: T#
Content for call canvas transcription status
WrapupTranscriptWelcomeText: T#
Header for task transcription panel
WrapupTranscriptionLoaderHeader: T#
Header for task transcription panel loading state
WrapupTranscriptionLoaderContent: T#
Content for task transcription panel loading state
WrapupTrancsriptionNoTranscriptHeader: T#
Header for task transcription panel error state
WrapupTrancsriptionNoTranscriptAlert: T#
Content for task transcription panel error state
WrapupTranscriptionCustomerNameDefault: T#
Default name for customer in voice transcript
WrapupTranscriptionAgentNameDefault: T#
Default name for agent in voice transcript
WrapupDispositionCodePlaceholder: T#
Header for wrapup notes preview
WrapupNotesPreviewHeader: T#
Header for wrapup notes preview
WrapupNotesPreviewHeaderTooltipTitle: T#
Tooltip title for wrapup notes preview header
WrapupNotesPreviewHeaderTooltip: T#
Tooltip for wrapup notes preview header
WrapupNotesPreviewContent: T#
Content text for wrapup notes preview
WrapupNotesSentimentRequiredTooltip: T#
Tooltip shown for wrapup notes when sentiment selection is required
WrapupNotesDispositionRequiredTooltip: T#
Tooltip shown for wrapup notes when disposition selection is required
WrapupNotesDispositionsInactiveTooltip: T#
Tooltip shown for wrapup notes when no dispositions were active
WrapupNotesSummaryRequiredTooltip: T#
Tooltip shown for wrapup notes when summary input is required
WrapupNotesMultiLanguageTooltip: T#
Tooltip shown for wrapup notes when multi-language support is enabled
MicNotAvailableNotification: T#
message shown if microphone device was not found
BrowserVoiceDisabledNotification: T#
message shown if voice SDK has been disabled
MessageSizeExceeded: T#
message shown if maximum message length was exceeded
UserControlWorkerSecondLine: T#
text to be shown on the second line of user card
UserActivityControlText: T#
text to be shown on the activity control
UserActivityControlAriaLabel: T#
text to be shown on the activity control aria label
UserActivityControlAriaLabelLoading: T#
text to be set on the activity control aria label whilst the status is updating
UserLoggedOutSuccess: T#
label shown after user logged out
CannotChangeOtherWorkerActivity: T#
message shown if failed to change activity for another user
LeaveEmailConversationFailed: T#
message shown if failed to leave email conversation
PauseEmailConversationFailed: T#
message shown if failed to pause email conversation
ResumeEmailConversationFailed: T#
message shown if failed to resume email conversation
TaskLineCallTransferWorker: T#
Description line used by tasklist item for call transfers made directly to worker
TaskLineCallTransferWorkerDetail: T#
Description line used by incoming call panel for call transfers made directly to worker
TaskLineCallTransferQueue: T#
Description line used by tasklist item panel for call transfers made to queue
TaskLineCallTransferQueueDetail: T#
Description line used by incoming call panel for call transfers made to queue
CallParticipantStatusLive: T#
Default text to show on participant when they are in the call
CallParticipantStatusConnecting: T#
Default text to show while connecting to another agent during warm-transfer
CallParticipantStatusOnHold: T#
Text to show on participant when they are in the call
CallCanvasWorkerOnHold: T#
Text to show on call canvas when worker is on hold
CallCanvasUnholdWorker: T#
Text in call canvas to unhold worker
CallParticipantStatusLeft: T#
Text to show on participant when they has left the call
CallParticipantStatusTransferFailed: T#
Text to show on participant when it is failed transfer
CallParticipantStatusKickConfirmation: T#
Text to show on participant when kick action needs confirmation
CallParticipantStatusKickCancellation: T#
Text to show on participant when kick action is to be cancelled
CallParticipantCustomerName: T#
Text used to denote customer in call canvas
SupervisorTaskGroupCall: T#
Text shown in supervisor task cards for group calls
PredefinedChatMessageAuthorName: T#
author name of the optional predefined messaged displayed in ChatWidget MessagingCanvas
PredefinedChatMessageBody: T#
body of the optional predefined messaged displayed in ChatWidget MessagingCanvas
AgentStatusAvailable: T#
Label to indicate "Available" agents state in QueuesView barChar
AgentStatusBusy: T#
Label to indicate "Busy" agents state in QueuesView barChar
AgentStatusOffline: T#
Label to indicate "Offline" agents state in QueuesView barChar
ActiveTasksTileTitle: T#
Label used as title in ActiveTasksTile in QueuesView
WaitingTasksTileTitle: T#
Label used as title in WaitingTasksTile in QueuesView
AgentsByActivityTileTitle: T#
Label used as title in AgentsByActivityTile in QueuesView
LongestWaitTimeTileTitle: T#
Label used as title in LongestWaitTimeTile in QueuesView
QueuesNoDataHeading: T#
NoData component heading for QueuesView
QueuesNoDataBodyForAdmin: T#
NoData component body for QueuesView for Admin users
QueuesNoDataBodyForSupervisor: T#
NoData component body for QueuesView for Supervisor users
QueuesNoDataLinkLabelForAdmin: T#
NoData component link label for QueuesView for Admin users
LogToFileStartLoggingText: T#
html content shown in Start logging dropdown
LogToFileStopLoggingLabel: T#
button label shown in Stop logging dropdown
LogToFileStartLoggingLabel: T#
button label shown in Start logging dropdown
LogToFileStopLoggingText: T#
html content shown in Stop logging dropdown
PendingReservationsOnLogoutNotification: T#
Notification when trying to log out while having pending notifications
PendingReservationsOnActivityStateChangeNotification: T#
Notification when trying to change activity to unavailable while having pending notifications
WorkerActivityUpdateFailedNotification: T#
Notification when activity state fails to change due to a service error
SupervisorNotAuthorizedFailedNotification: T#
Notification when activity state fails to change due to the supervisor not being authorized to change
AcceptTaskTooltip: T#
Tooltip used on accept task icon button
RejectTaskTooltip: T#
Tooltip used on reject task icon button
HangupCallTooltip: T#
Tooltip used on hangup call icon button
DisabledHangupCallTooltip: T#
Tooltip used on disabled hangup call icon button
LeaveCallTooltip: T#
Tooltip used on leave call icon button
MuteCallTooltip: T#
Tooltip used on mute call icon button
HoldCustomerTooltip: T#
Tooltip used on hold customer icon button
UnholdCustomerTooltip: T#
Tooltip used on unhold customer icon button
HoldAgentTooltip: T#
Tooltip used on hold agent icon button
UnholdAgentTooltip: T#
Tooltip used on unhold agent icon button
CancelTransferTooltip: T#
Tooltip used on cancel transfer icon button
KickAgentTooltip: T#
Tooltip used on kick agent icon button
ColdTransferTooltip: T#
Tooltip used on cold transfer icon button
WarmTransferTooltip: T#
Tooltip used on warm transfer icon button
DisabledColdTransferTooltip: T#
Tooltip used on disabled cold transfer icon button
DisabledWarmTransferTooltip: T#
Tooltip used on disabled warm transfer icon button
MonitorCallTooltip: T#
Tooltip used on monitor call icon button
StopMonitorCallTooltip: T#
Tooltip used on stop monitoring call icon button
ChatOrchestrationAddToConversationFailed: T#
Error text to be shown if 'AddToConversation' Chat Orchestration failed
ChatOrchestrationDeactivateConversationFailed: T#
Error text to be shown if 'DeactivateConversation' Chat Orchestration failed
ChatOrchestrationLeaveConversationFailed: T#
Error text to be shown if 'LeaveConversation' Chat Orchestration failed
TeamsViewPageTitle: T#
TeamsView page header
OpenDialpadTooltip: T#
Tooltip used on open dialpad icon button
CloseDialpadTooltip: T#
Tooltip used on close dialpad icon button
DisabledOpenDialpadTooltip: T#
Tooltip used on disabled open dialpad icon button
DisabledCloseDialpadTooltip: T#
Tooltip used on disabled close dialpad icon button
OpenDirectoryTooltip: T#
Tooltip used on open directory icon button
DisabledOpenDirectoryTooltip: T#
Tooltip used on disabled open directory icon button
ChatOrchestrationAddToChatChannelFailed: T#
Error text to be shown if 'AddToChatChannel' Chat Orchestration failed
ChatOrchestrationDeactivateChatChannelFailed: T#
Error text to be shown if 'DeactivateChatChannel' Chat Orchestration failed
ChatOrchestrationLeaveChatChannelFailed: T#
Error text to be shown if 'LeaveChatChannel' Chat Orchestration failed
TeamsViewFilterAction: T#
Text for filter button in teams view
TeamsViewClearSearchAction: T#
Text for clear search link in teams view
TeamsViewClearSearchPlaceholder: T#
Text for search input placeholder in teams view
TeamsViewResultsSummaryErrorTitle: T#
Info card title when an error fetching the workers occurs
TeamsViewResultsSummaryErrorMessage: T#
Info card message when an error fetching the workers occurs
TeamsViewResultsSummaryLongQueryErrorTitle: T#
Info card title when an error due to the live query being too long occurs
NewTeamsViewResultsSummaryAPIErrorTitle: T#
Info card title when an error due to Teams View API failure occurs
NewTeamsViewResultsSummaryAPIErrorDescription: T#
Info card message when an error due to Teams View API failure occurs
TeamsViewReloadPage: T#
Teams View Reload Page message
TeamsViewResultsSummaryLongQueryErrorMessage: T#
Info card message when an error due to the live query being too long occurs
TeamsViewResultsSummaryNoWorkersDisplayedTitle: T#
Info card title when no workers are displayed (0 workers)
TeamsViewResultsSummaryNoWorkersDisplayed: T#
Text displayed when no workers are displayed (0 workers)
TeamsViewResultsSummaryMaxWorkersDisplayed: T#
Text displayed when the max amount of workers is displayed - as we have a cap of 200 server-side
TeamsViewResultsSummaryFilterCTA: T#
Label for summary "filter" CTA button
TeamFiltersPanelTitle: T#
Panel title
TeamFiltersPanelSingularLabel: T#
Used in TeamFilters to display the number of agents (1)
TeamFiltersPanelPluralLabel: T#
Used in TeamFilters to display the number of agents (0, 1+)
TeamFiltersApply: T#
TeamFilters Apply label
TeamFiltersReset: T#
TeamFilters Reset label
RequestBrowserNotificationPermissions: T#
notification requesting pemissions for browser notifications
IncomingCallBrowserNotificationTitle: T#
title of browser notification for incoming call
IncomingCallBrowserNotificationBody: T#
body of browser notification for incoming call
IncomingCallNotificationTitle: T#
body of in app notification for incoming call
IncomingCallTransferNotificationTitle: T#
body of in app notification for incoming call transfer
IncomingCallTransferBrowserNotificationTitle: T#
title of browser notification for incoming call transfer
IncomingCallTransferWorkerBrowserNotificationBody: T#
body of browser notification for incoming call transfer from worker
IncomingCallTransferQueueBrowserNotificationBody: T#
body of browser notification for incoming call transfer from queue
IncomingNotificationAccept: T#
button title to accept incoming task from notification
IncomingNotificationReject: T#
button title to reject incoming task from notification
IncomingUnregisteredTaskNotificationTitle: T#
generic app notification for new unregistered task channel
IncomingChatNotificationTitle: T#
in app notification title for chat task
IncomingMessengerNotificationTitle: T#
in app notification title for Facebook Messenger task
IncomingGoogleBusinessMessagesNotificationTitle: T#
in app notification title for Google Business Messages task
IncomingWhatsAppNotificationTitle: T#
in app notification title for WhatsApp task
IncomingSmsNotificationTitle: T#
in app notification title for sms task
IncomingChatBrowserNotificationTitle: T#
browser notification title for chat task
IncomingMessengerBrowserNotificationTitle: T#
browser notification title for Facebook Messenger task
IncomingGoogleBusinessMessagesBrowserNotificationTitle: T#
browser notification title for Google Business Messages task
IncomingWhatsAppBrowserNotificationTitle: T#
browser notification title for WhatsApp task
IncomingSmsBrowserNotificationTitle: T#
browser notification title for sms task
IncomingChatBrowserNotificationBody: T#
browser notification body for chat task
TaskTabHeaderChat: T#
header of content tab for chat tasks
TaskTabHeaderCall: T#
header of content tab for call tasks
TaskTabHeaderSMS: T#
header of content tab for sms tasks
TaskTabHeaderEmail: T#
header of content tab for email tasks
TaskTabHeaderMessenger: T#
header of content tab for Facebook Messenger tasks
TaskTabHeaderGoogleBusinessMessages: T#
header of content tab for Google Business Messages tasks
TaskTabHeaderLine: T#
header of content tab for Line tasks
TaskTabHeaderWhatsApp: T#
header of content tab for WhatsApp tasks
QueuesStatsHeaderQueueName: T#
Queues Stats table header: Queue name
QueuesStatsHeaderActiveTasks: T#
Queues Stats table header: Active tasks
QueuesStatsHeaderWaitingTasks: T#
Queues Stats table header: Waiting tasks
QueuesStatsHeaderLongestWait: T#
Queues Stats table header: Longest wait time
QueuesStatsHeaderAgentsActivity: T#
Queues Stats table header: Agents by activity
QueuesStatsHeaderSLA: T#
Queues Stats table header: SLA
QueuesStatsHeaderHandled: T#
Queues Stats table header: Handled tasks
QueuesStatsHeaderAbandoned: T#
Queues Stats table header: Abandoned tasks
QueuesStatsHeaderAvgWaitTime: T#
Queues Stats table sub-header: Now
QueuesStatsHeaderAvgAbandonedTime: T#
Queues Stats table header: Average abandoned time
QueuesStatsHeaderAvgHandleTime: T#
Queues Stats table header: Average handle time
QueuesStatsHeaderAvgTalkTime: T#
Queues Stats table header: Average talk time
QueuesStatsHeaderAvgWrapupTime: T#
Queues Stats table header: Average wrap-up time
QueuesStatsHeaderNumberOfTasks: T#
Queues Stats table header: Number of Tasks
QueuesStatsHeaderNumberOfAcceptedTasks: T#
Queues Stats table header: Number of Accepted Tasks
QueuesStatsHeaderNumberOfAcceptedTasksWithinSLA: T#
Queues Stats table header: Number of Accepted Tasks within SLA
QueuesStatsHeaderPercentageOfAcceptedTasksWithinSLA: T#
Queues Stats table header: Percentage of Accepted Tasks within SLA
QueuesStatsHeaderNumberOfShortAbandonedTasks: T#
Queues Stats table header: Number of short abandoned tasks
QueuesStatsHeaderPercentageOfShortAbandonedTasks: T#
Queues Stats table header: Percentage of short abandoned tasks
QueuesStatsHeaderPercentageOfAbandonedTasks: T#
Queues Stats table header: Percentage of abandoned tasks
QueuesStatsHeaderNumberOfTasksTransferredOut: T#
Queues Stats table header: Number of tasks transferred out
QueuesStatsHeaderPercentageOfTasksTransferredOut: T#
Queues Stats table header: Percentage of tasks transferred out
QueuesStatsHeaderNumberOfCompletedTasks: T#
Queues Stats table header: Number of completed tasks
QueuesStatsHeaderHealthStatus: T#
Queues Stats table header: Health status
QueuesStatsHeaderAvgRingTime: T#
Queues Stats table header: Average time of call ringing
QueuesStatsHeaderMissed: T#
Queues Stats table header: Missed call
QueuesStatsHeaderRejected: T#
Queues Stats table header: Rejected call
QueuesStatsSubHeaderNow: T#
Queues Stats table sub-header: now
QueuesStatsSubHeader30Mins: T#
Queues Stats table sub-header: 30 mins
QueuesStatsSubHeaderToday: T#
Queues Stats table sub-header: Today
QueuesStatsFilterHeader: T#
Queues Stats Filter Header
QueueStatsEditView: T#
Queues Stats Edit View
QueueStatsNumberWarning: T#
Queues Stats Number of warnings
QueueStatsMetricsInfoText: T#
Queues Stats Filter Metrics info text
QueueStatsMetricsApply: T#
Queues Stats Filter Header
QueuesStatsMetricsTab: T#
Queues Stats Metrics Tab
QueuesStatsQueuesTab: T#
Queues Stats Queues Tab
QueuesStatsCardsTab: T#
Queues Stats Cards Tab
QueuesStatsSelectAllQueues: T#
Queues Stats select all queues
QueuesStatsQueueSearch: T#
Queues Stats search queues
QueuesStatsMetricsSearch: T#
Queues Stats search metrics
QueuesStatsSelectQueues: T#
Queues Stats select queue
QueuesStatsSelectCards: T#
Queues Stats select card
QueuesStatsFilterActiveTasksDescription: T#
Queues Stats Description of active filter
QueuesStatsFilterWaitingTasksDescription: T#
Queues Stats Filter: Waiting task description
QueuesStatsFilterLongestWaitTimeDescription: T#
Queues Stats Filter: Longest wait description
QueuesStatsFilterSLA30minDescription: T#
Queues Stats Filter: SLA 30min description
QueuesStatsFilterSLATodayDescription: T#
Queues Stats Filter: SLA now description
QueuesStatsFilterHandledTasks30minDescription: T#
Queues Stats Filter: Number of tasks connected to agents in last 30min
QueuesStatsFilterHandledTasksTodayDescription: T#
Queues Stats Filter: Number of tasks connected to agents today
QueuesStatsFilterAbandonedTasks30minDescription: T#
Queues Stats Filter: Number of tasks abandoned to agents in the last 30min
QueuesStatsFilterAbandonedTasksTodayDescription: T#
Queues Stats Filter: Number of tasks abandoned to agents today
QueuesStatsFilterAgentsDescription: T#
Queues Stats Filter: Number of agents
QueuesStatsFilterAvgWaitTime30minDescription: T#
Queues Stats Filter Average waiting time in the last 30min
QueuesStatsFilterAvgWaitTimeTodayDescription: T#
Queues Stats Filter Average waiting time today
QueuesStatsFilterAvgAbandonTime30minDescription: T#
Description text for the average amount of time a task spends in a queue before a customer disconnects before connecting to an agent, calculated over the last 30 minutes.
QueuesStatsFilterAvgAbandonTimeTodayDescription: T#
Description text for the average amount of time a task spends in a queue before a customer disconnects before connecting to an agent, calculated from the start of the day.
QueuesStatsFilterAvgHandleTime30minDescription: T#
Description text for the average time, from start to finish, that a task was connected with an agent, calculated over the last 30 minutes. This includes the talk time, hold time and wrap-up time.
QueuesStatsFilterAvgHandleTimeTodayDescription: T#
Description text for the average time, from start to finish, that a task was connected with an agent, calculated from the start of the day. This includes the talk time, hold time and wrap-up time.
QueuesStatsFilterAvgTalkTime30minDescription: T#
Description text for the average amount of time that a customer was connected with an agent, calculated over the last 30 minutes. This includes the hold time but does not include the wrap-up time.
QueuesStatsFilterAvgTalkTimeTodayDescription: T#
Description text for the average amount of time that a customer was connected with an agent, calculated from the start of the day. This includes the hold time but does not include the wrap-up time.
QueuesStatsFilterAvgWrapupTime30minDescription: T#
Description text for the average amount of time a task is in wrap-up (After Call Work) mode, calculated over the last 30 minutes
QueuesStatsFilterAvgWrapupTimeTodayDescription: T#
Description text for the average amount of time a task is in wrap-up (After Call Work) mode, calculated from the start of the day.
QueuesStatsFilterAvgRingTime30minDescription: T#
Description text for the average amount of time agent takes to accept a task from the time the task is assigned to the agent in last 30 minutes duration.
QueuesStatsFilterAvgRingTimeTodayDescription: T#
Description text for the average amount of time agent takes to accept a task from the time the task is assigned to the agent today.
QueuesStatsFilterMissedInvitations30minDescription: T#
Description text for the number of tasks missed by agents, calculated over the last 30 minutes.
QueuesStatsFilterMissedInvitationsTodayDescription: T#
Description text for the number of tasks missed by agents, calculated from the start of the day.
QueuesStatsFilterRejectedInvitations30minDescription: T#
Description text for the number of tasks declined by agents, calculated over the last 30 minutes.
QueuesStatsFilterRejectedInvitationsTodayDescription: T#
Description text for the number of tasks declined by agents, calculated from the start of the day.
QueuesStatsFilterAvgWrapUpTime30minDescription: T#
Description text for the average amount of time a task is in wrap-up (After Call Work) mode, calculated over the last 30 minutes.
QueuesStatsFilterAvgWrapUpTimeTodayDescription: T#
Description text for the average amount of time a task is in wrap-up (After Call Work) mode, calculated from the start of the day.
QueuesStatsFilterAbandonedTasksPercentage30minDescription: T#
Description text for the percent of tasks abandoned by customer before agent could answer out of the total tasks that entered the queue, calculated over the last 30 minutes. This does not include any short abandoned tasks.
QueuesStatsFilterAbandonedTasksPercentageTodayDescription: T#
Description text for the percent of tasks abandoned by customer before agent could answer out of the total tasks that entered the queue, calculated from the start of the day. This does not include any short abandoned tasks.
QueuesStatsFilterNumberOfTasks30minDescription: T#
Description text for the number of tasks that entered the queue, calculated over the last 30 minutes.
QueuesStatsFilterNumberOfTasksTodayDescription: T#
Description text for the number of tasks that entered the queue, calculated from the start of the day.
QueuesStatsFilterNumberOfAcceptedTasks30minDescription: T#
Description text for the total number of tasks accepted by agents, calculated over the last 30 minutes. This includes tasks accepted within SLA.
QueuesStatsFilterNumberOfAcceptedTasksTodayDescription: T#
Description text for the total number of tasks accepted by agents, calculated from the start of the day. This includes tasks accepted within SLA.
QueuesStatsFilterNumberOfAcceptedTasksWithinSLA30minDescription: T#
Description text for the number of tasks accepted by agents within the queue SLA, calculated over the last 30 minutes.
QueuesStatsFilterNumberOfAcceptedTasksWithinSLATodayDescription: T#
Description text for the number of tasks accepted by agents within the queue SLA, calculated from the start of the day.
QueuesStatsFilterPercentageOfAcceptedTasksWithinSLA30minDescription: T#
Description text for the percent of tasks accepted within the queue SLA out of the total tasks that entered the queue, calculated over the last 30 minutes.
QueuesStatsFilterPercentageOfAcceptedTasksWithinSLATodayDescription: T#
Description text for the percent of tasks accepted within the queue SLA out of the total tasks that entered the queue, calculated from the start of the day.
QueuesStatsFilterNumberOfAbandonedTasks30minDescription: T#
Description text for the number of tasks in the queue that were abandoned by customer before agent could answer, calculated over the last 30 minutes. This does not include any short abandoned tasks.
QueuesStatsFilterNumberOfAbandonedTasksTodayDescription: T#
Description text for the number of tasks in the queue that were abandoned by customer before agent could answer, calculated from the start of the day. This does not include any short abandoned tasks.
QueuesStatsFilterNumberOfShortAbandonedTasks30minDescription: T#
Description text for the number of tasks in the queue that were abandoned by customer within the short abandon time, calculated over the last 30 minutes.
QueuesStatsFilterNumberOfShortAbandonedTasksTodayDescription: T#
Description text for the number of tasks in the queue that were abandoned by customer within the short abandon time, calculated from the start of the day.
QueuesStatsFilterPercentageOfShortAbandonedTasks30minDescription: T#
Description text for the percent of tasks abandoned by customer within the short abandon time out of the total tasks that entered the queue, calculated over the last 30 minutes.
QueuesStatsFilterPercentageOfShortAbandonedTasksTodayDescription: T#
Description text for the percent of tasks abandoned by customer within the short abandon time out of the total tasks that entered the queue, calculated from the start of the day.
QueuesStatsFilterPercentageOfAbandonedTasks30minDescription: T#
Description text for the percent of tasks abandoned by customer before agent could answer out of the total tasks that entered the queue, calculated over the last 30 minutes. This does not include any short abandoned tasks.
QueuesStatsFilterPercentageOfAbandonedTasksTodayDescription: T#
Description text for the percent of tasks abandoned by customer before agent could answer out of the total tasks that entered the queue, calculated from the start of the day. This does not include any short abandoned tasks.
QueuesStatsFilterNumberOfTasksTransferredOut30minDescription: T#
Description text for the number of tasks that were transferred to another queue, calculated over the last 30 minutes.
QueuesStatsFilterNumberOfTasksTransferredOutTodayDescription: T#
Description text for number of tasks that were transferred to another queue, calculated from the start of the day
QueuesStatsFilterPercentageOfTasksTransferredOut30minDescription: T#
Description text for the percent of tasks transferred to another queue out of the total tasks that entered this queue, calculated over the last 30 minutes.
QueuesStatsFilterPercentageOfTasksTransferredOutTodayDescription: T#
Description text for the percent of tasks transferred to another queue out of the total tasks that entered this queue, calculated from the start of the day.
QueuesStatsFilterNumberOfCompletedTasks30minDescription: T#
Description text for the number of tasks completed by agents over the last 30 minutes.
QueuesStatsFilterNumberOfCompletedTasksTodayDescription: T#
Description text for the number of tasks completed by agents from the start of the day.
QueuesStatsHealthStatusDescription: T#
Description text for health status metric
QueuesStatsFilterQueuesCount: T#
Queues Stats for queue selected
QueuesStatsSubscribedQueuesCount: T#
Queue Stats for queues subscribed
QueuesStatsFilterMetricsCount: T#
Queue Stats for metrics selected
QueuesStatsFilterCardsCount: T#
Queue Stats for Stats filter for cards selected
FlexInsightsLoginFailedNotificationTitle: T#
notification title when Flex Insights login fails
FlexInsightsDataFetchFailedNotificationTitle: T#
notification title when Flex Insights data fetch fails
FlexInsightsLoginFailedNotificationAction: T#
notification action when Flex Insights login fails
InputDeviceErrorNotification: T#
notification title when audio input device is not found or fails to initialize
AnonymousParticipant: T#
Default name for participant whose name cannot be retrieved from its attributes
OutboundErrorGeneral: T#
Error string shown in outbound calling dialpad in case of general error
OutboundErrorMissingDestination: T#
Error string shown in outbound calling dialpad in case of missing destination
OutboundErrorMissingQueue: T#
Error string shown in outbound calling dialpad in case of missing queue
OutboundErrorNotInQueue: T#
Error string shown in outbound calling dialpad in case the agent is not part of the chosen queue
NoOutboundCallingWhenOffline: T#
Text shown in the outbound calling panel when user is in offline status
LoadingChatCanvas: T#
Progress text for shown before chat is loaded
ErrorPageDownloadReportButton: T#
Error page's "Download Report" button text
ErrorPageRetryButton: T#
Error page's "Retry" button text
ReconnectingConnection: T#
Notification text shown when UI loses internet connection
OpenInNewWindow: T#
Title on a button that opens current content in a new window
ConversationCommentFormCategory: T#
Title of the Category selector in Comment Form
ConversationCommentFormCommentLabel: T#
Title of the Comment input in the Comment Form
ConversationCommentInputPlaceholder: T#
Placeholder for the Comment input on Conversation View
ConversationCommentSaveButton: T#
Save button title in the Comment form in the Conversation View
QuestionnaireSelectorLabel: T#
The label for the selector of Questionnaire in Assessment Panel
ConversationInfoCommentButton: T#
The Comment button text in the Conversation View
ConversationInfoAssessButton: T#
The Assessment button text in the Conversation View
SegmentSelectorLabel: T#
The label next to the segment selector in the Conversation View
PlayerPlayButtonAriaLabel: T#
The Player play button aria label
PlayerPauseButtonAriaLabel: T#
The Player pause button aria label
PlayerOptionSpeedSlow: T#
The Player option to set speed to Slow
PlayerOptionSpeedNormal: T#
The Player option to set speed to Normal
PlayerOptionSpeedFast: T#
The Player option to set speed to Fast
PlayerOptionSpeedVeryFast: T#
The Player option to set speed to very fast
PlayerOptionCopyLink: T#
The Player option to copy link
PlayerOptionDownloadLink: T#
The Player option to copy download link
PlayerOptionCurrentPosition: T#
The Player option to copy link containing current position
PlayerOptionMoreOptionsButtonAriaLabel: T#
The Player option button label to select more options
PlayerOptionsSpeedSubheader: T#
The Player option to show the speed subheader
PlayerConversationSelectorLabel: T#
The label for conversation dropdown selector
ReferencedContentHeader: T#
The Referenced content panel header
ReferencedContentButton: T#
The Referenced content panel button text
ConversationViewDashboardLink: T#
The link to Dashboard in Conversation View breadcrumbs
ConversationViewBreadcrumbConversation: T#
The Conversation in Conversation View breadcrumbs
ConversationViewAgentInTeam: T#
The information about agent's team in Conversation View
ConversationViewCallerInfo: T#
The information about the caller and queue the call originated from
AgentPanelTitle: T#
The title for Agent conversation view panel
AgentPanelNoAgentAssociated: T#
No agent is associated with this part of the conversation.
AssessPanelTitle: T#
The title for Assess conversation view panel
AssessPanelNoAgentAssociated: T#
No agent is associated with this part of the conversation.
TranscriptPanelTitle: T#
The title for Chat Transcript conversation view panel
EmailTranscriptPanelTitle: T#
The title for Email Transcript conversation view panel
FindingsPanelTitle: T#
The title for Findings conversation view panel
EmptyFindingsList: T#
The information about empty findings list in Conversation View
EmptyCommentListTitle: T#
Information about the empty Comment list in Conversation View
EmptyCommentListSubtitle: T#
Subtitle in information about the empty Comment list in Conversation View
CommentDurationAndAuthor: T#
Content of the tooltip shown after hovering individual comment in Conversation View
InsightsPlayerNoPermissionToPlayContent_Title: T#
No permission Title
InsightsPlayerNoPermissionToPlayContent_Body: T#
No permission Body
SLAPreferencesHomePageTitle: T#
SLA Preferences - Home Page title
QuestionnaireAnsweredCount: T#
Information about how many questions have been answered in a Questionnaire
QuestionnaireAllAnswered: T#
Information about all questions answered in Questionnaire
SLADailyMetricsResetTitle: T#
SLA Preferences - Daily Metrics Reset title
SLATitle: T#
SLA Preferences - Service level threshold title
SLAShortAbandonsTitle: T#
SLA Preferences - Short abandons title
TimeSecondsFormatter: T#
Time foramtter: seconds
SLAEditGlobalButton: T#
SLA Preferences - Global values edit button
SLAPreferencesGlobalLevelsSubtitle: T#
SLA Preferences - Global levels section subtitle
SLAPreferencesCustomLevelsTitle: T#
SLA Preferences - Custom levels section title
SLAPreferencesCustomLevelsSubtitle: T#
SLA Preferences - Custom levels section subtitle
SLAPreferencesQueueNameColumn: T#
SLA Preferences - Header for the queue names column in the queues table
SLAPreferencesMetricsResetColumn: T#
SLA Preferences - Header for the daily metrics reset column in the queues table
SLAPreferencesChannelLevelsColumn: T#
SLA Preferences - Header for the channel service levels column in the queues table
SLAPreferencesDefaultSettingsIndicator: T#
SLA Preferences - A string to indicate that default settings are in use
SLAPreferencesCustomSettingsIndicator: T#
SLA Preferences - A string to indicate that custom settings are in use
SLAGlobalPageTitle: T#
SLA Preferences - Global SL Page title
SLAGlobalPageSubtitle: T#
SLA Preferences - Global SL Page subtitle
SLAGlobalFormTimeInput: T#
SLA Preferences - Global SL Form Time label
SLAGlobalFormTimeZoneInput: T#
SLA Preferences - Global SL Form Timezone label
SLAGlobalFormServiceLevelThresholdSubtitle: T#
SLA Preferences - Global SL Form Service Level threshold subtitle
SLAGlobalFormShortAbandonsSubtitle: T#
SLA Preferences - Global SL Form Short abandons subtitle
SLAPreferencesCustomLevelsError: T#
SLA Preferences - An error message displayed when customer service levels section fails to load
SLAPreferencesTimezoneSelectPlaceholder: T#
SLA Preferences - Timezone select placeholder
SLAPreferencesTimezoneSelectNoSearchResultsMessage: T#
SLA Preferences - Timezone select message displayed when no matching timezone is found when searching
ConfirmableDialogConfirmButton: T#
Default value for Confirm in confirmation dialog
ConfirmableDialogCancelButton: T#
Default value for Cancel in confirmation dialog
GlobalSLConfirmDialogTitle: T#
The title of the confirmation dialog when saving new global service levels
GlobalSLConfirmDialogAllQueues: T#
The information about all queues being affected in Global SL Confirm dialog
GlobalSLConfirmDialogResetTimeInfo: T#
The information about next reset time in Global SL Confirm dialog
GlobalSLConfirmDialogAllConversations: T#
The information about all conversations being affected in Global SL Confirm dialog
GlobalSLConfirmDialogWarning: T#
The warning about possibility of inconsistent reporting
GlobalSLConfirmDialogError: T#
The error notification when submitting the new configuration fails
EmptyDashboardList: T#
Empty dashboard list text
SLAQueuePageSubtitle: T#
SLA Queue Page subtitle
SLAQueuePageTitle: T#
SLA Queue Page title
SLAPreferencesCancelButton: T#
SLA Preferences - Cancel Button text
SLAPreferencesSaveButton: T#
SLA Preferences - Save Button text
SLAPreferencesAddChannelConfigurationButton: T#
SLA Preferences - Add Channel Configuration Button text
SLAPreferencesRemoveConfigurationButton: T#
SLA Preferences - Remove Configuration Button text
SLADailyMetricsResetSubtitle: T#
SLA Daily Metrics Reset subtitle
SLADailyMetricsResetAddButton: T#
SLA Daily Metrics Reset Add Button text
SLAChannelServiceLevelsTitle: T#
SLA Channel Service Levels title
SLAChannelServiceLevelsSubtitle: T#
SLA Channel Service Levels subtitle
SLAChannelServiceLevelsValidationMessage: T#
SLA Channel Service Levels validation message
SigningIn: T#
Signing in text
TaskLineCallAssigned: T#
Text for live call
TaskLineGroupCallAssigned: T#
Text for group call assignment details
LoginContinue: T#
Text for login continue button
LoginAgain: T#
Text for login again button
LoginTitle: T#
Title text for login button
LoginWelcome: T#
Welcome text for login
LoginLaunch: T#
Launch text for login
LoginWithTwilio: T#
Text for login with Twilio
LoginIsAdmin: T#
Text for login when user is admin
LoginErrorDomain: T#
Error text for login invalid account sid
LoginErrorDomainDetails: T#
Error details for login invalid account sid
LoginErrorSso: T#
Login error text - SSO has not been configured
LoginErrorSsoDetails: T#
Login error details - SSO has not been configured
LoginErrorPopupBlocked: T#
Login error text - Popups are blocked
LoginErrorPopupBlockedDetails: T#
Login error details - Popups are blocked
LoginErrorInvalidCertificate: T#
Login error text - Invalid certificate
LoginErrorInvalidCertificateDetails: T#
Login error details - Invalid certificate
LoginErrorGeneric: T#
Login error text - Generic error
MonitoringFailedNotification: T#
Text notification - Monitoring attempt has failed
AudioPlayerDeniedError: T#
Text notification - permissions for playback of media were not given or denied
AudioPlayerInvalidMediaError: T#
Text notification - provided media is invalid.
AudioPlayerGenericError: T#
Text notification - Generic error.
InsightsPlayerLoadingSegmentFailed: T#
Insights text - Fetching conversation data failed
InsightsPlayerPlaybackFailed: T#
Insights text - Playback failed
QueueAssignmentDialogTitle: T#
Queue assignment dialog title
QueueAssignmentDialogDescription: T#
Queue assignment dialog description
QueueAssignmentDialogCancel: T#
Queue assignment dialog cancel button
QueueAssignmentDialogConfirm: T#
Queue assignment dialog confirm button
QueueAssignmentUndo: T#
Queue assignment undo button text
QueueAgentsInQueue: T#
Queue agents in queue text
QueueHeaderTitle: T#
Queue header title
QueuesStatsHeading: T#
Queue stats heading
QueueSelectionBanner: T#
Queue Selection banner
QueueDeselectAll: T#
Queue deselect all button
QueueAssign: T#
Queue assign button
QueueSuccessBanner: T#
Queue success banner
QueueUndoSuccessBanner: T#
Queue undo success banner
QueueSuccessBannerMeta: T#
Queue success banner meta
QueueAssignmentError: T#
Queue assignment error text
QueueAssignmentCTA: T#
Queue assignment CTA text
QueueStatsContactCenter: T#
Queue Stats contact center text
QueueEmptyTitle: T#
Queue empty title
QueueEmptyDescription: T#
Queue empty description
AssignmentsEmptyTitle: T#
Empty assignments title
AssignmentsEmptytDescription: T#
Empty assignments description
FilterDrawerTitle: T#
Filter agents drawer title
FilterDrawerStatus: T#
Filter agents drawer status title
FilterDrawerAvailability: T#
Filter agents drawer status available
FilterDrawerSkillsSubtitle: T#
Filter drawer skill subtitle
FilterDrawerSkillsSummaryTitle: T#
Filter drawer skill summary title
FilterDrawerApply: T#
Filter drawer apply button
FilterDrawerReset: T#
Filter drawer reset button
FilterSectionRefine: T#
Filter refine button
FilterSectionManage: T#
Filter manage button
FilterSectionButton: T#
Filter section button text
PaginationPrev: T#
Text pagination previous
PaginationNext: T#
Text pagination next
AssignmentSuccessUndo: T#
Undo success assignment button
AssignmentSuccessDetails: T#
Assignment success detail
AssignmentUndoTitle: T#
Assignment undo confirmation title
AssignmentUndoDescription: T#
Assignment undo confirmation description
AssignmentUndoCancel: T#
Assignment undo cancel button
AssignmentUndoSubmit: T#
Assignment undo confirm button
AddingCommentFailed: T#
Text adding comment error
AddingAssessmentFailed: T#
Text adding assessment error
SLAPreferencesHomePageSubtitle: T#
SLA Preference homepage subtitle
QuestionnaireAnswerCountOfTotal: T#
Questionnaire Answer total count
QuestionnaireAnswerCountAllAnswered: T#
Questionnaire Answer count all answered
SLAPreferencesGlobalLevelsTitle: T#
SLA Preferences - Global levels title
GlobalSLSuccessNotification: T#
Notification shown when SL global metrics have been saved successfully
SLAPreferencesCustomLevelsSuccessNotification: T#
SLA Preferences custom levels success notification text
SLAPreferencesCustomLevelsErrorNotification: T#
SLA Preferences custom levels error notification text
SessionInvalidated: T#
Text shown in the multi-session alert when the session is expired
LogIn: T#
Text of the "Log In" button in the multi-session alert
SessionAlreadyExists: T#
Title of the multi-session alert when user attempts to open multiple sessions
SessionAlreadyExistsDesc: T#
Description of the multi-session alert when user attempts to open multiple sessions
SessionTimeoutMessage: T#
Text of the counter message in the multi-session alert when user attempts to open multiple sessions
SessionOngoingCallMessage: T#
Title of the multi-session alert when user attempts to open multiple sessions being on call
SessionOngoingCallDesc: T#
Description of the multi-session alert when user attempts to open multiple sessions being on call
SessionDropOngoingCall: T#
Title of the call to action button of the multi-session alert when user attempts to open multiple sessions being on call
LogInHere: T#
Title of the "Log In Here" button in the multi-session alert
Cancel: T#
Title of the "Cancel" button in the multi-session alert
SecondIncomingVoiceCallNotificationContent: T#
Main content for SecondVoiceCallIncoming notification
SecondIncomingVoiceCallNotificationAccept: T#
'Accept' button label for SecondVoiceCallIncoming notification
SecondIncomingVoiceCallNotificationReject: T#
'Reject' button label for SecondVoiceCallIncoming notification
CopyClipboardFailed: T#
The error when failed to copy to clipboard
BackButton: T#
The text for generic Back button
UserPopoverAriaLabel: T#
The text for profile controls popover aria label
ProfileCardAriaLabel: T#
Text for ProfileCard aria label
ProfileCardAvatarAriaLabel: T#
ProfileCard avatar aria label
ProfileCardAvatarAltTextLabel: T#
Alt text for ProfileCard avatar
LogoutButtonAriaLabel: T#
The text for the logout button aria label
QualityManagementPageTitle: T#
Quality Management page title
QualityManagementPageSubtitle: T#
Quality Management page subtitle
QualityManagementQuestionsTabLabel: T#
Quality Management questions tab label
QualityManagementQuestionnairesTabLabel: T#
Quality Management questionnaires tab label
QualityManagementNoCategoryTitle: T#
Title of the box shown in Quality Management when no question categories exist
QualityManagementNoCategoryContent: T#
Content of the box shown in Quality Management when no question categories exist
QualityManagementNoQuestionsTitle: T#
Title of the box shown in Quality Management when there are no questions in the category
QualityManagementNoQuestionsContent: T#
Content of the box shown in Quality Management when there are no questions in the category
QualityManagementNoQuestionnaireTitle: T#
Title of the box shown in Quality Management when no questionnaires exist
QualityManagementNoQuestionnaireContent: T#
Content of the box shown in Quality Management when no questionnaires exist
QualityManagementEmptyQuestionnaireTitle: T#
Title of the box shown in Questionnaire view when the questionnaire is empty
QualityManagementEmptyQuestionnaireContent: T#
Content of the box shown in Questionnaire view when the questionnaire is empty
QualityManagementNewCategoryButton: T#
A button to create a new question category in Quality Management
QualityManagementNewQuestionnaireButton: T#
A button to create a new questionnaire in Quality Management
QualityManagementNewQuestionButton: T#
A button to create a new question in Quality Management
QualityManagementAddQuestionsButton: T#
A button to add questions to a questionnaire in Quality Management
QualityManagementNewCategoryDialogTitle: T#
Title of the New Category dialog in Quality Management
QualityManagementEditCategoryDialogTitle: T#
Title of the Edit Category dialog in Quality Management
QualityManagementDeleteCategoryDialogTitle: T#
Title of the Delete Category dialog in Quality Management
QualityManagementDeleteCategoryDialogContent: T#
Content of the Delete Category dialog in Quality Management
QualityManagementDeleteQuestionDialogTitle: T#
Title of the Delete Question dialog in Quality Management
QualityManagementDeleteQuestionDialogContent: T#
Content of the Delete Question dialog in Quality Management
QualityManagementDeleteQuestionnaireDialogTitle: T#
Title of the Delete Questionnaire dialog in Quality Management
QualityManagementDeleteQuestionnaireDialogContent: T#
Content of the Delete Questionnaire dialog in Quality Management
QualityManagementCategoryDialogCategoryInputLabel: T#
Label for category name input in category dialog in Quality Management
QualityManagementCategoryDialogCategoryMissingError: T#
Error for missing title in category dialog in Quality Management
QualityManagementNewQuestionDialogTitle: T#
Title of the New Question dialog in Quality Management
QualityManagementEditQuestionDialogTitle: T#
Title of the Edit Question dialog in Quality Management
QualityManagementQuestionDialogQuestionInputLabel: T#
Label for question name input in question dialog in Quality Management
QualityManagementQuestionDialogQuestionMissingError: T#
Error for missing title in question dialog in Quality Management
QualityManagementQuestionDialogCategorySelectLabel: T#
Label for category name select in question dialog in Quality Management
QualityManagementQuestionDialogCategoryMissingError: T#
Error for missing category in question dialog in Quality Management
QualityManagementQuestionDialogDescriptionInputLabel: T#
Label for description input in question dialog in Quality Management
QualityManagementQuestionDialogAnswerSelectLabel: T#
Label for answer select in question dialog in Quality Management
QualityManagementQuestionDialogAnswerMissingError: T#
Error for missing answer in question dialog in Quality Management
QualityManagementQuestionDialogNAAnswerCheckboxLabel: T#
Label for N/A answer checkbox in question dialog in Quality Management
QualityManagementNewQuestionnaireDialogTitle: T#
Title of the New Questionnaire dialog in Quality Management
QualityManagementEditQuestionnaireDialogTitle: T#
Title of the Edit Questionnaire dialog in Quality Management
QualityManagementQuestionnaireDialogQuestionnaireInputLabel: T#
Label for questionnaire name input in questionnaire dialog in Quality Management
QualityManagementQuestionnaireDialogQuestionnaireMissingError: T#
Error for missing title in questionnaire dialog in Quality Management
QualityManagementQuestionnaireDialogDescriptionInputLabel: T#
Label for description input in questionnaire dialog in Quality Management
QualityManagementDialogSaveButton: T#
Save button in QualityManagement dialogs
QualityManagementDialogDeleteButton: T#
Delete button in QualityManagement dialogs
QualityManagementQuestionnairesTableHeaderName: T#
Quality Management questionnaires table name column header
QualityManagementQuestionnairesTableHeaderQuestionsCount: T#
Quality Management questionnaires table questions count column header
QualityManagementQuestionnairesTableHeaderEditTimestamp: T#
Quality Management questionnaires table edit timestamp column header
QualityManagementQuestionnairesTableHeaderStatus: T#
Quality Management questionnaires table status column header
QualityManagementQuestionsTableHeaderName: T#
Quality Management questions table name column header
QualityManagementQuestionsTableHeaderCategory: T#
Quality Management questions table category column header
QualityManagementQuestionsTableHeaderUsage: T#
Quality Management questions table usage column header
QualityManagementQuestionsTableHeaderDescription: T#
Quality Management questions table description column header
QualityManagementQuestionsTableHeaderAnswer: T#
Quality Management questions table answer column header
QualityManagementQuestionnairesSearchInputPlaceholder: T#
Quality Management questionnaires search input placeholder
QualityManagementQuestionnaireViewLastEditedByLabel: T#
Label for the last edit author in Questionnaire view in Quality Management
QualityManagementQuestionnaireViewCreatedByLabel: T#
Label for the created date in Questionnaire view in Quality Management
QualityManagementQuestionnaireViewAvailabilityLabel: T#
Label for questionnaire availability switch in Questionnaire view in Quality Management
QualityManagementQuestionnaireViewTitle: T#
Quality Management Questionnaire view title
QualityManagementQuestionnaireAddQuestionsViewTitle: T#
Quality Management Questionnaire Add Questions view title
QualityManagementQuestionnaireAddQuestionsCancelButton: T#
Cancel question selection in Questionnaire Add Questions view
QualityManagementQuestionnaireAddQuestionsSaveButton: T#
Save question selection in Questionnaire Add Questions view
QualityManagementQuestionnaireAddQuestionsSelectedQuestionsCount: T#
Selected questions count in Questionnaire Add Questions view
QualityManagementQuestionnaireAddQuestionsCategorySelectedQuestionsCount: T#
Selected questions count within a category in Questionnaire Add Questions view
QualityManagementQuestionnaireViewQuestionsTableTitle: T#
Title of the Questions table in the Quality Management Questionnaire View
QualityManagementDuplicatedQuestionnaireName: T#
Name of the duplicated questionnaire
QualityManagementMenuItemEdit: T#
Edit menu item in Quality Management views
QualityManagementMenuItemDuplicate: T#
Duplicate menu item in Quality Management views
QualityManagementMenuItemDelete: T#
Delete menu item in Quality Management views
NoTokenErrorNotificationBody: T#
Content for NoTokenErrorNotification body
NoTokenErrorNotificationAction: T#
Content for NoTokenErrorNotification action
QualityManagementQuestionnaireAvailable: T#
"Available" string for a Questionnaire
QualityManagementAnswerSetYesNo: T#
Quality Management - answer set Yes, No for question
QualityManagementAnswerSetGoodPoor: T#
Quality Management - answer set Good, Poor for question
QualityManagementAnswerSetGoodFairPoor: T#
Quality Management - answer set Good, Fair, Poor for question
QualityManagementAnswerSetGoodAcceptablePoor: T#
Quality Management - answer set Good, Acceptable, Poor for question
QualityManagementAnswerSetCompletePartialMissing: T#
Quality Management - answer set Complete, Partial, Missing for question
QualityManagementAnswerSetFiveStars: T#
Quality Management - answer set Five Stars for question
QualityManagementAnswerYes: T#
Quality Management and Conversation Screen - Answer Yes
QualityManagementAnswerNo: T#
Quality Management and Conversation Screen - Answer No
QualityManagementAnswerGood: T#
Quality Management and Conversation Screen - Answer Good
QualityManagementAnswerPoor: T#
Quality Management and Conversation Screen - Answer Poor
QualityManagementAnswerFair: T#
Quality Management and Conversation Screen - Answer Fair
QualityManagementAnswerAcceptable: T#
Quality Management and Conversation Screen - Answer Acceptable
QualityManagementAnswerComplete: T#
Quality Management and Conversation Screen - Answer Complete
QualityManagementAnswerPartial: T#
Quality Management and Conversation Screen - Answer Partial
QualityManagementAnswerMissing: T#
Quality Management and Conversation Screen - Answer Missing
QualityManagementAnswerNA: T#
Quality Management and Conversation Screen - Answer N/A
NewOutboundTaskAriaLabel: T#
New Outbound Task Aria Labels
NotAvailableQueuesDataTable: T#
Queues Data Table Labels
ShortcutUsedTooRecentlyNotificationTitle: T#
Keyboard Shortcuts
UnifyPlaceholderConnectCRM: T#
Button text to connect CRM
UnifyPlaceholderTryUnify: T#
Button text to try Flex Unify
UnifyPlaceholderHeader: T#
Header for Flex Unify placeholder view
UnifyPlaceholderText: T#
Flex Unify informative text blob
UnifyPlaceholderAgentText: T#
Flex Unify placeholder text for agents
DetailsProfileConnectTab: T#
Customer details profile connect tab
HistoryProfileConnectTab: T#
Customer history profile connect tab
CRMProfileConnectTab: T#
CRM profile connect tab
ProfileNotFoundTitle: T#
Title text when profiles are not auto resolved
ProfileNotFoundHintText: T#
Hint text when profiles are not auto resolved
ProfileNotFoundAction: T#
Action text in button when profiles are not auto resolved
ProfileSearchCancel: T#
Cancel text in button of search view
ProfileSearchInputPlaceholder: T#
Text displayed as placeholder in the search view of profile connector
ProfileSearchNoResultsText: T#
Text displayed when no profiles are fetched
ProfileSearchLoading: T#
Text displayed when the profile is searched
ProfileSearchNotFound: T#
Text displayed when the profile search had no results
ProfileLoadingIdentifiers: T#
Text displayed when the identifiers are loaded
ProfileLoadingTraits: T#
Text displayed when the traits are loaded
ProfileSearchIdentifiersLabel: T#
Label text for the Combo box
ProfileViewContactInfo: T#
Text shown if stat group title has no value
ProfileLinkButton: T#
Label Text for the Link button of profile view
ProfileUnlinkMenuItem: T#
Label Text for the Unlink menu button of profile view
ProfileReplaceMenuItem: T#
Label Text for the Unlink and Search menu button of profile view
ProfileMenuCancelUnlink: T#
Label Text for the Cancel Unlink button on profile view Modal
ProfileMenuPerformUnlink: T#
Label Text for the Unlink button on profile view Modal
ProfileUnlinkPopupHeaderNoName: T#
Header Text without profile name on profile unlink Modal
ProfileUnlinkPopupHeaderWithName: T#
Header Text with profile name on profile unlink Modal
ProfileUnlinkPopupBodyNoName: T#
Body Text without profile name on profile unlink Modal
ProfileUnlinkPopupBodyWithName: T#
Body Text with profile name on profile unlink Modal
ProfileCannotLoadCustomer: T#
Error title when profile cannot load
ProfileConnectorNotConfiguredTitle: T#
Error title when profile connector not configured
ProfileConnectorNotConfiguredSubtitle: T#
Error subtitle when profile connector not configured
PhoneHelpText: T#
Help text for input when searching phone identifiers
CCAIMutlipleParticipantsLabel: T#
Label to show when multiple participants are in the call
CCAIParticipantLabel: T#
Label to show number of participants in the call
CdpDegradationNotificationBanner: T#
Text for the cdp degradation message
TimelineCantConnectUserHistory: T#
Text for cant connect user history
TimelineCantLocateCustomerInfo: T#
Text for cant locate customer info
TimelineContactSupervisor: T#
Text for contact supervisor in timeline
TimelineNoCustomerActivities: T#
Text for no customer activities in timeline
TimelineNoData: T#
Text for no data in timeline
TimelineRefresh: T#
Text for refresh in timeline
TimelineManualRefreshText: T#
Text for Manual Refresh - "Refresh" Text
TimelineManualRefreshUpdatedJustNowText: T#
Text for Manual Refresh - 'Updated just now' text
TimelineManualRefreshUpdatedText: T#
Text for Manual Refresh - Updated text that is combined with timestamp. IE 'Updated 5 minutes ago'
TimelineSomethingWentWrong: T#
Text for something went wrong page in timeline
TimelineVerifyAccountOrCreateNew: T#
Text for verify account or create new in timeline
TimelineViewMore: T#
Timeline View more
TimelineViewMoreErrorTooltip: T#
Timeline View more error tooltip
TimelineViewMoreToolTip: T#
Timeline View more tooltip
TimelineLoadingActivities: T#
Label for loading state for timeline activity details
TimelineAgentLabel: T#
Label for Agent Name for timeline activity details
TimelineAgentsLabel: T#
Label for Plural Agent Name (Agents) for timeline activity details
TimelineDurationLabel: T#
Label for Duration for timeline activity details
TimelineDateLabel: T#
Label for Date for timeline activity details
TimelineActivityDetailError: T#
Label for Error for timeline activity details
TimelineActivityDetailQueueLabel: T#
Label for Timeline Activity Detail Queue Label
TimelineActivityDetailSentimentLabel: T#
Label for Sentiment for timeline activity details
TimelineActivityDetailSummaryLabel: T#
Label for Timeline Activity Summay label
TimelineActivityDetailMultilineViewMore: T#
Label for Timeline Activity Detail Multiline View more button
TimelineActivityDetailMultilineViewLess: T#
Label for Timeline Activity Detail Multiline View less button
TimelineActivityDetailDispositionLabel: T#
Label for Timeline Activity Detail Disposition Code Label
TimelineRetryLink: T#
Label for Timeline retry link
TimelineCdpDegradationMessage: T#
Message for CDP Degradation Timeline notification banner
StartOutboundEmailTaskFailedNotification: T#
In app Notification for StartOutboundEmailTask Failed
FieldValidationInvalidEmail: T#
Text displayed when an "email" field doesn't receive a valid email
Default Value:
Please provide a valid email address
DeviceManagerTitle: T#
Device Manager component
TaskHeaderPauseThread: T#
Text for Pause Email conversation heading
TaskHeaderResumeThread: T#
Text for Resume Email conversation
TaskHeaderTaskActionMenuTransferLabel: T#
Task Actions Menu
PreTransferFormTitle: T#
Pre Transfer Form
TransferListItemAgentNotesHeader: T#
Post Transfer List Item
BackupServiceText: T#
Notification text shown when Flex is running on a backup server
EmailPausedTaskText: T#
Text for paused email on pause canvas
ResumeEmailButtonText: T#
Text for Resume email button on pause canvas
DailySummary: T#
Conversational Insights
DeletedQueueRowText: T#
TrendChartLegendMinutes: T#
CopilotSidePanelHeader: T#
Knowledge Base
QueueCardHighlightingTooltip: T#
InputPlaceHolder: T#
Text shown in the edit box when no content has been entered.
Default Value:
Type message
TypingIndicator: T#
Text used for typing indicator. For example "Bob is typing"
Default Value:
{{name}} is typing …
TypingIndicatorMultiple: T#
Text used for typing indicator, when more than 1 people are typing. For example "3 peopel are typing"
Default Value:
{{count}} people are typing …
Disconnected: T#
Text shown on banner when Programmable Chat is disconnected
Default Value:
Connection lost
MessageSendingDisabled: T#
Text shown if sending messages has been disabled
Default Value:
Message sending has been disabled
Yesterday: T#
Text shown in message list to group messages from yesterday's date
Default Value:
Yesterday
MessageCanvasTrayContent: T#
Text shown in (MessageCanvasTray)[MessageCanvasTray]
MessageCanvasTrayButton: T#
Text shown on the button in (MessageCanvasTray)[MessageCanvasTray]
Default Value:
START NEW CHAT
MediaMessageError: T#
Error shown when media message is received in chat
Default Value:
Media messages are not supported
NotificationMessage: T#
Text shown in notification message. Custom error message denoted by {{message}}
Default Value:
Unable to perform action: {{message}}
MessageCharacterCountStatus: T#
Text showing current and maximum character count
Default Value:
{{currentCharCount}} / {{maxCharCount}}
MessageCharacterCountReached: T#
Text shown when maximum character count is reached
Default Value:
Character count reached - {{currentCharCount}} / {{maxCharCount}}
EmailContentSizeStatus: T#
Text showing current and maximum character count
Default Value:
Content size- {{currentContentSizeInPercent}}%
EmailContentSizeReached: T#
Text shown when maximum character count is reached
Default Value:
Max content size reached.
FieldValidationRequiredField: T#
Text displayed when a required field is not filled
Default Value:
Field required
ChatInputUserNotMemberDisabledText: T#
Text displayed when when user is not a member of the chat
Default Value:
You are not a chat participant
FilterItemAmountSelected: T#
Text to indicate a number of items is selected in filterItem (# selected)
Default Value:
{{amount}} selected
FilterItemOnly: T#
Text to indicate no item is selected in filterItem (# only)
Default Value:
{{item.label}} only
LegacyFiltersTitle: T#
Title of the section in the Teams View filter panel that displays the legacy filter dropdown
Default Value:
Custom Filters
LegacyFiltersEmptySelectLabel: T#
Legacy filter selection dropdown option in Teams View filter panel indicating empty selection
Default Value:
None
DialpadNum0Caption: T#
Text shown instead of caption for number 0 in Dialpad component
Default Value:
0
DialpadNum0Description: T#
Text shown instead of description for number 0 in Dialpad component
Default Value:
+
DialpadNum1Caption: T#
Text shown instead of caption for number 1 in Dialpad component
Default Value:
1
DialpadNum1Description: T#
Text shown instead of description for number 1 in Dialpad component
Default Value:
—
DialpadNum2Caption: T#
Text shown instead of caption for number 2 in Dialpad component
Default Value:
2
DialpadNum2Description: T#
Text shown instead of description for number 2 in Dialpad component
Default Value:
ABC
DialpadNum3Caption: T#
Text shown instead of caption for number 3 in Dialpad component
Default Value:
3
DialpadNum3Description: T#
Text shown instead of description for number 3 in Dialpad component
Default Value:
DEF
DialpadNum4Caption: T#
Text shown instead of caption for number 4 in Dialpad component
Default Value:
4
DialpadNum4Description: T#
Text shown instead of description for number 4 in Dialpad component
Default Value:
GHI
DialpadNum5Caption: T#
Text shown instead of caption for number 5 in Dialpad component
Default Value:
5
DialpadNum5Description: T#
Text shown instead of description for number 5 in Dialpad component
Default Value:
JKL
DialpadNum6Caption: T#
Text shown instead of caption for number 6 in Dialpad component
Default Value:
6
DialpadNum6Description: T#
Text shown instead of description for number 6 in Dialpad component
Default Value:
MNO
DialpadNum7Caption: T#
Text shown instead of caption for number 7 in Dialpad component
Default Value:
7
DialpadNum7Description: T#
Text shown instead of description for number 7 in Dialpad component
Default Value:
PQRS
DialpadNum8Caption: T#
Text shown instead of caption for number 8 in Dialpad component
Default Value:
8
DialpadNum8Description: T#
Text shown instead of description for number 8 in Dialpad component
Default Value:
TUV
DialpadNum9Caption: T#
Text shown instead of caption for number 9 in Dialpad component
Default Value:
9
DialpadNum9Description: T#
Text shown instead of description for number 9 in Dialpad component
Default Value:
WXYZ
DialpadHashDescription: T#
Text shown instead of description for hash in Dialpad component
DialpadAsteriskCaption: T#
Text shown instead of caption for asterisk in Dialpad component
Default Value:
*
DialpadAsteriskDescription: T#
Text shown instead of description for asterisk in Dialpad component
NewChatMessageNotificationTitle: T#
Text shown in the browser notification title for a new chat message
Default Value:
New message from {{lastMessage.authorName}}
NewChatMessageNotificationBody: T#
Text shown in the browser notification body for a new chat message
Default Value:
{{#if lastMessage.source.body}} {{lastMessage.source.body}} {{else}} file sent {{/if}}
SendMediaMessageInvalidType: T#
Text shown in notification when message with invalid file type is sent
Default Value:
{{fileName}} file type is not supported
SendMediaMessageInvalidSize: T#
Text shown in notification when message with invalid size is sent
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
AttachFileMultipleFailure: T#
Text shown in notification when multiple files fail to attach
Default Value:
{{failureCount}} files failed to attach.
AttachFileMultipleFailureExpandLink: T#
Link text shown in notification when multiple files fail to attach
AttachFileDuplicate: T#
Text shown in notification when duplicate file is attached
Default Value:
{{fileName}} is already attached
AttachFileInvalidType: T#
Text shown in notification when invalid file type is attached
Default Value:
{{fileName}} file type is not supported
AttachFileInvalidSize: T#
Text shown in notification when invalid file size is attached
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
AttachFileInvalidOverallSize: T#
Text shown in notification when the overall size of the attachments would go above the limit
Default Value:
Too many files. Max {{maxOverallFileSize}} per message.
AttachFileInvalidMaxAmount: T#
Text shown in notification when maximum amount of attachment has been reached
AttachFileMultipleNotSupported: T#
Text shown in notification when multiple attachments are attempted but not supported
Default Value:
Please attach one file at a time.
AttachFileDisabled: T#
Text shown in notification when attachments have been disabled via service config
Default Value:
File attachments are currently unavailable
DownloadFileInvalidType: T#
Text shown in notification when invalid file type is downloaded
Default Value:
{{fileName}} file type is not supported
DownloadFileInvalidSize: T#
Text shown in notification when invalid file size is downloaded
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
MediaMessageTransferFailed: T#
Text shown in media message when the file fails to be sent
Default Value:
Sending failed
MessageDeliveryFailed: T#
Text shown in message bubble when the message is failed
Default Value:
Message failed
MessageDeliveryUnDelivered: T#
Text shown in message bubble when the message is undelivered
Default Value:
Message undelivered
MessageTypeUnsupportedOrEmpty: T#
Text shown in message bubble when the message is unsupported or empty
Default Value:
Empty or unsupported content.
AttachFileImageTooltip: T#
Tooltip used on send media message icon button
Default Value:
Attach file or image
ManageAgentsToQueueBreadCrumb: T#
Assign Agents Breadcrumb in the queue management view
Default Value:
Manage Agents
FileAttachmentDropAreaTitle: T#
Main line of text of FileAttachment drop area
Default Value:
Attach a file or an image
FileAttachmentDropAreaTitleDisabled: T#
Main line of text of FileAttachment drop area when disabled
Default Value:
File attachments are disabled.
FileAttachmentDropAreaTitleFileLimitReached: T#
Main line of text of FileAttachment drop area when file count limit reached
Default Value:
Attachment limit of {{fileCountLimit}} {{#if singular}}file{{else}}files{{/if}} has already been reached.
FileAttachmentDropAreaSubtitle: T#
Secondary line of text of FileAttachment drop area
Default Value:
Drop file here
FileAttachmentDropAreaSubtitleDisabled: T#
Secondary line of text of FileAttachment drop area when disabled
Default Value:
Drag and drop is currently unavailable.
FileAttachmentDropAreaSubtitleFileLimitReached: T#
Secondary line of text of FileAttachment drop area when file count limit reached
Default Value:
Send this message first then attach another file.
DefaultUserImageAriaLabel: T#
Default User Image aria label
Default Value:
Default User Image. User is {{status}}.
CloseOutboundDialerPadAriaLabel: T#
Close Outbound Dialer Pad aria label
Default Value:
Close outbound dialpad
UserCardAriaLabel: T#
User Card aria label
Default Value:
User {{fullName}} with status {{activityName}}.
NotificationActionItemAriaLabel: T#
Notification Action Item aria label
Default Value:
{{type}} {{task}} task
CloseIconNotificationAriaLabel: T#
Close Icon Notification aria label
Default Value:
Close notification
NotConnectedSendMessageAriaLabel: T#
Send Button message 'Not Connected' aria label
Default Value:
Send Button. Cannot send message. Not connected
NoInputSendMessageAriaLabel: T#
Send Button message 'No Input' aria label
Default Value:
Send Button. Cannot send message. No message or attachment
CharLimitReachedSendMessageAriaLabel: T#
Send Button message. 'Character count reached' aria label
Default Value:
Send Button. Cannot send message. Character count reached - {{currentCharCount}} / {{maxCharCount}}
RemoveAttachedFileAriaLabel: T#
Remove Attached File aria label
Default Value:
Remove attached file {{fileName}}
DisabledRemoveAttachedFileAriaLabel: T#
Disabled Remove Attached File aria label
Default Value:
Remove attached file {{fileName}} cannot be performed as {{placeholder}}
AttachedFileLimitAriaLabel: T#
Attach File Button 'Cannot Attach File due to maximum number of file attachments has been reached' aria label
Default Value:
Attach File Button. Cannot attach file. Maximum number of file attachments has been reached.
NoMessagesConversationAriaLabel: T#
Attach File Button 'Cannot attach file Conversation is empty' aria label
Default Value:
Attach File Button. Cannot attach file. Conversation is empty.
DisabledAttachFileButtonAriaLabel: T#
Attach File Button 'Cannot attach file as disabled' aria label
Default Value:
Attach File Button. Cannot attach file as {{disabledReason}}.
DisabledSendButtonAriaLabel: T#
Send Button 'Cannot send message as disabled' aria label
Default Value:
Send Button. Cannot send message as {{disabledReason}}.
MessageInputDisabledAriaLabel: T#
Message Input 'Cannot enter input as disabled' aria label
Default Value:
Message Input. Cannot enter input as {{placeholder}}.
QualityManagementPopoverMenuButtonAriaLabel: T#
Popover menu button aria label in Quality Management views
Default Value:
More actions
SendMessageFailed: T#
Error message text for chat message sending failures
Default Value:
Could not send message. Please try again.
SendEmailFailed: T#
Error message text for email sending failures
Default Value:
Could not send email. Please try again. Reason - {{message}}
NoContent: T#
Label text for no content body
TransferItemHeaderFull: T#
Transfer item receiving header
Default Value:
{{channelType}} transferred to {{receivingAgent}}
TransferItemHeaderChannelTypeOnly: T#
Channel Type header in transfer
Default Value:
{{channelType}} transferred
TransferItemHeaderReceivingAgentOnly: T#
Transfer item receiving header
Default Value:
Transferred to {{receivingAgent}}
IframeUnloadingMessage: T#
Text for when Unloading Iframe
Default Value:
This iframe is trying to navigate away.