Description of icon
Flex UI
API Reference

Strings

You can override any string in Flex by editing the strings object on the Flex Manager instance. Language strings can technically contain any HTML tag like h1, h2, p or even iframe. The Flex UI will not filter these values. Flex uses Handlebars for templating and supports Mustache-style syntax and expressions within content strings, ie. embedding value placeholders between double braces { }.


Example:

flex.Manager.getInstance().strings.TaskLineCallAssigned = "I am a content string!";
// QuestionnaireAnsweredCount has a default value: "{{count}} of {{total}} Answered"
// That means we can use "{{count}}" and "{{total}}" expressions for this string.
flex.Manager.getInstance().strings.QuestionnaireAnsweredCount = "{{count}}/{{total}}"

TaskLineOutboundCallTitle: T#

Label used as title in Outbound call canvas

Default Value:

Connecting Call

TaskLineOutboundCallHeader: T#

Label used as header in Outbound call canvas

Default Value:

{{task.formattedAttributes.outbound_to}}

TaskLineOutboundCallDetail: T#

Description line used by Outbound call canvas

Default Value:

Your caller ID: {{task.formattedAttributes.from}}<br />Queue: {{task.queueName}}

OutboundDialerPanelTitle: T#

Outbound dialer panel title

Default Value:

Call

AppStatusPanelTitle: T#

App Status panel title

Default Value:

Status Report

OutboundDialerPanelPhoneInputCaption: T#

Text shown in the Outbound Dialer panel by the phone number input field

Default Value:

Enter a number

OutboundDialerPanelQueueSelectCaption: T#

Text shown in the Outbound Dialer panel by the queue selector field

Default Value:

Assign a queue

OutboundCallFailedNotificationTitle: T#

Title of generic notification for failed outbound call

Default Value:

Unable to connect your call. Please try again or contact support. [{{reasonCode}}]

OutboundCallFailedNotificationTitleBusy: T#

Title of notification for failed outbound call due to callee being busy

Default Value:

This number is currently busy. Please try again.

OutboundCallFailedNotificationTitleNoAnswer: T#

Title of notification for failed outbound call due to no answer

Default Value:

No answer from this number. Please try again.

OutboundCallFailedNotificationTitleInvalidNumber: T#

Title of notification for failed outbound call due to invalid phone number

Default Value:

Dialed number is invalid. Please check the number and try again.

OutboundCallFailedNotificationTitleDisabledCountry: T#

Title of notification for failed outbound call due to destination country being disabled

Default Value:

Calls to this country are not enabled. To enable calls and change geo permissions, contact your administrator.

OutboundCallFailedNotificationTitleFromNumberUnverified: T#

Title of notification action for failed outbound call due to From number being unverified

Default Value:

Unable to connect your call. The number being used to make outbound calls is not a verified caller ID.

OutboundCallFailedNotificationAction: T#

Title of notification action for failed outbound call

Default Value:

redial

TaskLineOutboundCallConnecting: T#

Shown in the title of ConnectingOutboundCallCanvas

Default Value:

Connecting call…

SetYourStatus: T#

shown in the right top menu as a label to set your status

Default Value:

Set your status

LogOut: T#

shown in the menu for log out item

Default Value:

Logout

SessionExpired: T#

notification for an expired session

Default Value:

Your session has expired. <a href='#' onClick='window.location.reload()'>Click here to log in again</a>

SideNavTaskView: T#

left side navigation, task view link

Default Value:

Agent Desktop

SideNavTeamsView: T#

sidebar link that navigates to Teams view

Default Value:

Teams

SideNavInsightsAgentsView: T#

sidebar link that navigates to Insights Agents view

Default Value:

Agents

SideNavInsightsAnalyzeView: T#

sidebar link that navigates to Insights Analyze view

Default Value:

Analyze

SideNavInsightsDashboardsView: T#

sidebar link that navigates to Insights Dashboards view

Default Value:

Dashboards

SideNavInsightsInspectionsView: T#

sidebar link that navigates to Insights Inspections view

Default Value:

Inspections

SideNavInsightsQualityManagementView: T#

sidebar link that navigates to Insights Quality Management view

Default Value:

Quality Management

SideNavInsightsSpeechSearchesView: T#

sidebar link that navigates to Insights Speech Searches view

Default Value:

Speech Searches

SideNavQueuesStatsView: T#

QueuesStats link text in sidebar

Default Value:

Queues Stats

TaskHeaderLine: T#

shown in the task list on the first line

Default Value:

TASK_DEFAULT_FROM

TaskExtraInfo: T#

shown in the task list on separate section as bigger text

TaskLineCallIncomingTitle: T#

shown in the title of incoming task canvas when task is call

Default Value:

Incoming call

TaskLineCallTransferTitle: T#

shown in the title of incoming task canvas when task is call and transfered

Default Value:

Transfer request

TaskLineCallEndedTitle: T#

shown in the title of call canvas when task is call and wrapup state

Default Value:

Call ended

TaskLineQueue: T#

shown the queue information

Default Value:

Queue: {{task.queueName}}

TaskLineCallReserved: T#

describes an incoming call in the call canvas, task canvas and task list

Default Value:

Incoming call from queue {{task.queueName}}

TaskLineCallDuration: T#

describes an call duration in call canvas

Default Value:

{{helper.durationSinceUpdate}}

TaskLineCallWrapup: T#

describes a call in wrapup status in the call canvas, task canvas and task list

Default Value:

Wrap up | {{helper.durationSinceUpdate}}

TaskLineChatReserved: T#

describes an incoming chat in the task canvas and task list

Default Value:

Incoming chat request

TaskLineSmsReserved: T#

describes an incoming SMS chat in the task canvas and task list

Default Value:

Incoming SMS request

TaskLineChatMessengerReserved: T#

describes an incoming Facebook Messenger chat in task canvas and task list

Default Value:

Incoming Facebook Messenger request

TaskLineGoogleBusinessMessagesReserved: T#

describes an incoming Google Business Messages chat in task canvas and task list

Default Value:

Incoming Google Business Messages request

TaskLineChatWhatsAppReserved: T#

describes an incoming WhatsApp chat in task canvas and task list

Default Value:

Incoming WhatsApp request

TaskLineChatAssigned: T#

describes an assigned chat task (except webchat)

TaskLineEmailWrapup: T#

describes any chat task in wrapup status at the task list

Default Value:

Wrap up | {{helper.durationSinceUpdate}}

TaskLineWebChatAssigned: T#

describes an assigned webchat task at the task list

TaskLineTitle: T#

describes title line for a task in IncomingTaskCanvas for default task channel

TaskReserved: T#

describes an incoming default generic task in the call canvas, task canvas and task list from the agent perspective

Default Value:

Reserved

TaskAssigned: T#

describes an assigned default generic task in task card and task list from the agent perspective

Default Value:

Assigned

TaskWrapup: T#

describes a default generic task in wrapup status in the call canvas, task canvas and task list

Default Value:

In wrap up

TaskCompleted: T#

describes a completed default generic task in call canvas, task canvas and task list

Default Value:

Completed

TaskCanceled: T#

describes a canceled default generic task in call canvas, task canvas and task list

Default Value:

Canceled

TaskPending: T#

describes a pending default generic task in call canvas, task canvas and task list

Default Value:

Pending

TaskFilterAll: T#

shown in the task list filter to include all tasks

Default Value:

All Tasks

TaskFilterActive: T#

shown in the task list filter to include only active tasks

Default Value:

Active Tasks

TaskFilterWrapping: T#

shown in the task list filter to include only tasks in wrap up state

Default Value:

Tasks in wrap up

TaskInfoPanelContent: T#

task-related information displayed on a task information tab

Default Value:

infoPanelContent

NoTasks: T#

main text on the "No Tasks" panel

Default Value:

No active tasks

NoTasksTitle: T#

string to be shown on the placeholder view when there are no tasks for the agent

Default Value:

Status

NoTasksHintNotAvailable: T#

small hint on the "No Tasks" panel for not available worker

Default Value:

Change activity state to start receiving tasks.

NoTasksHintAvailable: T#

small hint on the "No Tasks" panel for available worker

Default Value:

You are ready to start receiving tasks.

NoCRMTitle: T#

header shown on the placeholder view when there is no CRM configured

Default Value:

CRM config

NoCRMConfigured: T#

main text to be shown on the placeholder view when there is no CRM configured

Default Value:

No CRM configured

NoCRMConfiguredAction: T#

caption of the button on the "No CRM Configured" panel

Default Value:

How to Configure

NoCRMHint: T#

small hint on the "No CRM Configured" panel

Default Value:

Our docs can help you get started.

TaskHeaderComplete: T#

button caption to Complete a task in wrapup

Default Value:

Complete

TaskHeaderEndCall: T#

button label on Task Header to end call

Default Value:

Hang Up

TaskHeaderXWTEndCall: T#

button label on Task Header to open end call menu for XWT

Default Value:

End call

TaskHeaderXWTLeaveCall: T#

button label on Task Header XWT menu to leave call

Default Value:

Leave the call

TaskHeaderXWTEndForAll: T#

button label on Task Header XWT menu to end call for all participants

Default Value:

End call for everyone

TaskHeaderLeaveCall: T#

button label on Task Header to leave a group call

Default Value:

Leave Call

TaskHeaderWrapup: T#

button to take a task to wrapup

Default Value:

Wrap Up

TaskHeaderEndChat: T#

button label on Task Header to end chat and move the task to wrapup

Default Value:

End Chat

TaskHeaderEmailActionsLabel: T#

text to show on Tasks select menu when task is in accepted state.

Default Value:

Task

TaskHeaderStatusAccepted: T#

text to show on Task Header when task (except webchat) is in accepted state.

Default Value:

Live | {{helper.durationSinceUpdate}}

TaskHeaderWebChatStatusAccepted: T#

text to show on Task Header when webchat task is in accepted state.

Default Value:

{{#if helper.isCustomerOnline}} {{{icon name='GreenIndicator'}}} {{else}} {{{icon name='GreyIndicator'}}} {{/if}} Live | {{helper.durationSinceUpdate}}

TaskHeaderGroupCallAccepted: T#

text to show on Task Header when task is conference call and is in accepted state.

TaskHeaderStatusPending: T#

text to show on Task Header when task is in pending state.

TaskHeaderStatusWrapup: T#

text to show on Task Header when task is in wrapup state.

Default Value:

Wrap up | {{helper.durationSinceUpdate}}

TaskHeaderStatusCompleted: T#

text to show on Task Header when task is in completed state.

Default Value:

Completed | {{helper.durationSinceUpdate}}

ColumnHeaderAgent: T#

column name for "agents" column in Supervisor table in the Teams view

Default Value:

Agent

ColumnHeaderCalls: T#

column name for "live calls" column in Supervisor table in the Teams view

Default Value:

Calls

ColumnHeaderTasks: T#

column name for tasks different from calls in Supervisor table in the Teams view

Default Value:

Other Tasks

SupervisorUserCardFirstLine: T#

first line displayed for a user card in Supervisor table in the Teams view

Default Value:

{{worker.fullName}}

SupervisorUserCardSecondLine: T#

second line displayed for a user card in Supervisor table in the Teams view

Default Value:

{{worker.activityName}} | {{worker.activityDuration}}

SupervisorTaskHeaderLine: T#

header of the task detail view in Supervisor UI in the Teams view

Default Value:

TASK_DEFAULT_FROM

SupervisorTaskViewContentHeader: T#

first line of inner content area of task detail view in Supervisor UI in the Teams view

Default Value:

{{worker.fullName}}, {{task.defaultFrom}}

SupervisorTaskLive: T#

default string used by "helper" when calculating detail string for task in live state in the Teams view

Default Value:

{{helper.durationSinceUpdateShort}}

SupervisorTaskWrapUp: T#

default string used by "helper" when calculating detail string for task in wrapping up state in the Teams view

Default Value:

Wrap up | {{helper.durationSinceUpdateShort}}

SupervisorTaskCompleted: T#

default string used by "helper" when calculating detail string for task in completed state in the Teams view

Default Value:

Completed | {{helper.durationSinceUpdateShort}}

SupervisorTaskCardHeader: T#

first line of task details card in the Teams view

Default Value:

TASK_DEFAULT_FROM

SupervisorTaskInfoPanelContent: T#

task-related information displayed on a task information tab in the Teams view

Default Value:

infoPanelContent

LiveCommsMonitoringMessage: T#

text used in Live Comms bar when monitoring a call

Default Value:

You are listening to a call with {{task.defaultFrom}} and {{worker.fullName}}

LiveCommsMonitoringMessageMoreWorkers: T#

text used in Live Comms bar when monitoring a call where there are multiple workers

Default Value:

You are listening to a call with {{task.defaultFrom}} and {{workers.length}} workers

LiveCommsMonitoringMessageNoWorkers: T#

text used in Live Comms bar when monitoring a call for which we are unable to find the associated workers

Default Value:

You are listening to a call with {{task.defaultFrom}}

LiveCommsOngoingCallMessage: T#

text used in Live Comms bar when on a call

Default Value:

You are on a call with {{task.defaultFrom}}

LiveCommsBarReturnToCall: T#

text in Live Comms bar button to return to a call

Default Value:

RETURN

LiveCommsBarStopListening: T#

text in Live Comms bar button to return to stop monitoring a call

Default Value:

STOP LISTENING

LiveCommsBarHold: T#

text in Live Comms bar button to return to hold a call

Default Value:

HOLD

LiveCommsBarUnHold: T#

text in Live Comms bar button to return to unhold a call

Default Value:

UNHOLD

WorkerDirectoryItemFirstLine: T#

first line in an item of a Worker Directory

Default Value:

{{worker.fullName}}

WorkerDirectoryItemSecondLine: T#

second line in an item of a Worker Directory

Default Value:

{{worker.activityName}}

WorkerDirectoryTitle: T#

title of the Worker Directory popup

Default Value:

Transfer

WorkerDirectoryAgentsTabLabel: T#

label of the agents tab in the worker directory popup

Default Value:

Agents

WorkerDirectoryQueuesTabLabel: T#

label of the queues tab in the worker directory popup

Default Value:

Queues

WorkerDirectoryQueueItemText: T#

displayed info about a queue item in the list of queues on the queues tab in the worker directory popup

Default Value:

{{queue.name}}

WorkerDirectorySearchPlaceholder: T#

placeholder text for the search input

Default Value:

Search

ChatInputDisabledText: T#

text displayed inside a disabled chat input

Default Value:

Conversation ended

WorkerCanvasHeader: T#

header for the worker canvas in Supervisor UI in the Teams view

Default Value:

Profile

WorkerCanvasDetailsHeader: T#

header for the Worker Details section of the worker canvas in Supervisor UI in the Teams view

Default Value:

Agent Details

WorkerCanvasSkillsHeader: T#

header for the Skills section of the worker canvas in Supervisor UI in the Teams view

Default Value:

Skills

WorkerSkillLevelInvalid: T#

message displayed due to failed validation of a provided skill level of the worker canvas in Supervisor UI in the Teams view

Default Value:

Please select a skill level between {{min}} - {{max}}

WorkerSkillPleaseSelect: T#

text displayed as a placeholder in the skills dropdown menu of the worker canvas in Supervisor UI in the Teams view

Default Value:

Add skill

WorkerSkillsNoSkills: T#

message displayed in case there are no skills specified within the worker canvas in Supervisor UI in the Teams view

Default Value:

No skills attributed

WorkerSkillsSchemaMismatch: T#

message displayed in case skills couldn't be parsed due to schema mismatch within the worker canvas in Supervisor UI in the Teams view

Default Value:

Worker skills schema mismatch

WorkerSkillsSaved: T#

message indicating that the skills has been successfully saved at the worker canvas in Supervisor UI in the Teams view

Default Value:

Changes saved successfully

WorkerSkillsError: T#

message indicating that saving changes to skills have failed at the worker canvas in Supervisor UI in the Teams view

Default Value:

Failed to save changes

WorkerSkillsReverted: T#

message indicated that the skills were successfully reset

Default Value:

Changes reverted

WorkerSkillsLevelLabel: T#

label for the skill level input

Default Value:

Level

WorkerSkillsSelectLabel: T#

label for the skill select

Default Value:

Name

WorkerSkillsAddSkillButtonAriaLabel: T#

aria label for the add skill button

Default Value:

Add skill

WorkerSkillsRemoveSkillButtonAriaLabel: T#

aria label for the remove skill button

Default Value:

Remove skill

ChatWelcomeText: T#

chat welcome text for agent

Default Value:

Conversation started with customer

UiVersionDeprecated: T#

notification indicating that the current version of Flex is deprecated

Default Value:

{{message}}

RuntimeLoginLabel: T#

header for the runtime login view

Default Value:

Runtime domain

RuntimeLoginPlaceholder: T#

placeholder for the runtime login view input field in the runtime login view

Default Value:

Your Runtime Domain

RuntimeLoginLaunch: T#

label for the action button in the runtime login view

Default Value:

Launch

RuntimeLoginWithTwilio: T#

label in the runtime login view for the link that leads to Twilio login page

Default Value:

Login with Twilio.

RuntimeLoginIsAdmin: T#

a text prepending RuntimeLoginWithTwilio link in the runtime login view

Default Value:

Flex Admin?

RuntimeLoginErrorDomain: T#

an error displayed in case runtime domain couldn't be resolved in the runtime login view

Default Value:

Oops! Well, that didn’t work :( Check your <b>domain</b>.

RuntimeLoginErrorSso: T#

an error displayed in the runtime login view in case SSO isn't properly configured for the Flex project within Twilio Console

Default Value:

Oops! Well, that didn’t work :( Check your <b>SSO</b> setup.

TransferFailedNotification: T#

a notification displayed in case of failed task transfer to another agent

Default Value:

Transfer failed: {{reason}}

TaskCannotBeTransferredNotification: T#

a notification displayed in case the task cannot be transferred, for example when the task state has already changed and cannot be transferred anymore.

Default Value:

Task cannot be transferred

SupervisorTaskCanvasHeader: T#

a header for the task card in Supervisor UI in the Teams view

Default Value:

Monitor Task

TaskTabAgentIncomingLabel: T#

tab label for incoming task

Default Value:

Incoming

TaskTabAgentInfoLabel: T#

info tab label for agent desktop view

Default Value:

Info

TaskTabSupervisorInfoLabel: T#

info tab label for teams view

Default Value:

Info

TaskTabSupervisorOverviewLabel: T#

task overview tab label

Default Value:

Overview

TaskTabSupervisorCallLabel: T#

Call task tab label in Supervisor task canvas.

Default Value:

Call

TaskTabSupervisorChatLabel: T#

Chat task tab label in Supervisor task canvas.

Default Value:

Chat

TaskTabWrapupLabel: T#

Task wrapup tab panel

Default Value:

Notes

WrapupSummaryInputLabel: T#

Label text of Wrapup summary Textarea

Default Value:

Summary

WrapupSentimentInputLabel: T#

Label text of Wrapup summary Textarea

Default Value:

Sentiment

WrapupDispositionInputLabel: T#

Label text of Wrapup summary Textarea

Default Value:

Disposition Code

WrapupSummaryInput: T#

aria-label for Wrapup summary textarea input

Default Value:

Wrap-up Summary Input

WrapupSummaryRequiredError: T#

Error message for when a wrapup summary textarea is submitted with no input

Default Value:

Summary is required.

WrapupSummaryOnlySpacesError: T#

Error message for when a wrapup summary textarea is submitted with only space characters

Default Value:

Summary cannot only include space characters.

WrapupSummaryTooLongError: T#

Error message for when a wrapup summary textarea is submitted with too many characters

Default Value:

Summary is {{numCharactersOverMax}} character{{#if isPlural}}s{{/if}} too long. Summary must be {{maxCharCount}} characters or fewer.

WrapupSummaryCharCountHelptext: T#

HelpText for the wrapup summary textarea which shows current character count out of max character count

Default Value:

{{summaryLength}} / {{maxCharCount}} characters

WrapupSummaryGenerationCharacterLimitErrorHeader: T#

Heading of error message for when a wrapup summary is generated with too many characters

Default Value:

Summary could not be generated within {{maxCharacterCount}} character limit.

WrapupSummaryGenerationCharacterLimitErrorBody: T#

Body of error message for when a wrapup summary is generated with too many characters

Default Value:

Revise before submitting.

WrapupNotesLoaderHeader: T#

Header text during the summary loading state, shown to the right of the spinner

Default Value:

Generating...

WrapupNotesContentHeader: T#

Header text shown above the notes content fields

Default Value:

Review auto-generated notes

WrapupSummaryLoaderBodyShortLoadTime: T#

Body text during the summary loading state, shown at 3 seconds

Default Value:

AI model can take up to 10s to auto-generate notes.

WrapupSummaryLoaderBodyMediumLoadTime1: T#

Part 1 of Body text during the summary loading state, shown at 10 seconds

Default Value:

Continue waiting, or

WrapupSummaryLoaderBodyMediumLoadTime2: T#

Part 2 of Body text during the summary loading state, shown at 10 seconds

Default Value:

that could not be auto-generated.

WrapupSummaryErrorHeader: T#

Header text during the summary error state

Default Value:

Notes could not be fully auto-generated.

WrapupCallTranscriptionStatusHeader: T#

Header for call canvas transcription status

Default Value:

Agent Copilot

WrapupCallTranscriptionStatusContent: T#

Content for call canvas transcription status

Default Value:

Call transcription in progress. The transcript will be used to auto-generate notes when the last agent ends the call.

WrapupDispositionCodePlaceholder: T#

Header for wrapup notes preview

Default Value:

Select disposition code

WrapupNotesPreviewHeader: T#

Header for wrapup notes preview

Default Value:

Agent Copilot generates notes automatically

WrapupNotesPreviewHeaderTooltip: T#

Tooltip for wrapup notes preview header

Default Value:

Agent Copilot is your new AI-powered assistant to help you streamline your post-task work. 🎉

WrapupNotesPreviewContent: T#

Content text for wrapup notes preview

Default Value:

Wrap-up notes are generated once the task ends. The agent who ends the task will review the notes before submitting.

WrapupNotesSentimentRequiredTooltip: T#

Tooltip shown for wrapup notes when sentiment selection is required

Default Value:

Select sentiment.

WrapupNotesDispositionRequiredTooltip: T#

Tooltip shown for wrapup notes when disposition selection is required

Default Value:

Select a disposition code.

WrapupNotesDispositionsUnavailableTooltip: T#

Tooltip shown for wrapup notes when dispositions failed to load

Default Value:

Disposition codes are not available. Skip this field.

WrapupNotesDispositionsInactiveTooltip: T#

Tooltip shown for wrapup notes when no dispositions were active

Default Value:

No disposition codes are active. Skip this field.

WrapupNotesSummaryRequiredTooltip: T#

Tooltip shown for wrapup notes when summary input is required

Default Value:

Enter summary.

MicNotAvailableNotification: T#

message shown if microphone device was not found

Default Value:

Unable to access microphone, please check browser settings.

BrowserVoiceDisabledNotification: T#

message shown if voice SDK has been disabled

Default Value:

Call cannot be accepted. Twilio Voice SDK has been disabled.

MessageSizeExceeded: T#

message shown if maximum message length was exceeded

Default Value:

The entered character number exceeds the limit - {{currentCharCount}}/{{maxCharCount}}

UserControlWorkerSecondLine: T#

text to be shown on the second line of user card

Default Value:

{{worker.activityName}} | {{worker.activityDuration}}

UserActivityControlText: T#

text to be shown on the activity control

Default Value:

{{#if isWiderDevice}}{{worker.activityName}}{{#if worker.activityDuration}} | {{/if}}{{/if}}{{#if worker.activityDuration}}<span>{{worker.activityDuration}}</span>{{/if}}

UserActivityControlAriaLabel: T#

text to be shown on the activity control aria label

Default Value:

Menu to change activity. Currently {{activityName}} since {{activityDuration}}.

UserLoggedOutSuccess: T#

label shown after user logged out

Default Value:

You have logged out successfully!

CannotChangeOtherWorkerActivity: T#

message shown if failed to change activity for another user

Default Value:

You cannot change an agent’s activity while they have a pending task/reservation.

LeaveEmailConversationFailed: T#

message shown if failed to leave email conversation

Default Value:

The task could not be left. Try again.

TaskLineCallTransferWorker: T#

Description line used by tasklist item for call transfers made directly to worker

Default Value:

Request from {{task.incomingTransferObject.worker.fullName}} (direct)

TaskLineCallTransferWorkerDetail: T#

Description line used by incoming call panel for call transfers made directly to worker

Default Value:

From: {{task.incomingTransferObject.worker.fullName}} (direct)<br />Queue: {{task.queueName}}

TaskLineCallTransferQueue: T#

Description line used by tasklist item panel for call transfers made to queue

Default Value:

Request from {{task.incomingTransferObject.worker.fullName}} ({{task.incomingTransferObject.queue.name}})

TaskLineCallTransferQueueDetail: T#

Description line used by incoming call panel for call transfers made to queue

Default Value:

From: {{task.incomingTransferObject.worker.fullName}}<br />Queue: {{task.queueName}}

CallParticipantStatusLive: T#

Default text to show on participant when they are in the call

Default Value:

Live

CallParticipantStatusConnecting: T#

Default text to show while connecting to another agent during warm-transfer

Default Value:

Calling...

CallParticipantStatusOnHold: T#

Text to show on participant when they are in the call

Default Value:

On Hold

CallCanvasWorkerOnHold: T#

Text to show on call canvas when worker is on hold

Default Value:

You are on hold

CallCanvasUnholdWorker: T#

Text in call canvas to unhold worker

Default Value:

Unhold

CallParticipantStatusLeft: T#

Text to show on participant when they has left the call

Default Value:

Caller left

CallParticipantStatusTransferFailed: T#

Text to show on participant when it is failed transfer

Default Value:

No Answer

CallParticipantStatusKickConfirmation: T#

Text to show on participant when kick action needs confirmation

Default Value:

Remove from call

CallParticipantStatusKickCancellation: T#

Text to show on participant when kick action is to be cancelled

Default Value:

Cancel removing from call

CallParticipantCustomerName: T#

Text used to denote customer in call canvas

Default Value:

TASK_DEFAULT_FROM

SupervisorTaskGroupCall: T#

Text shown in supervisor task cards for group calls

Default Value:

{{helper.durationSinceUpdateShort}} | ({{task.conference.liveParticipantCount}})

PredefinedChatMessageAuthorName: T#

author name of the optional predefined messaged displayed in ChatWidget MessagingCanvas

Default Value:

Bot

PredefinedChatMessageBody: T#

body of the optional predefined messaged displayed in ChatWidget MessagingCanvas

Default Value:

Hi there! How can we help you today?

AgentStatusAvailable: T#

Label to indicate "Available" agents state in QueuesView barChar

Default Value:

Available

AgentStatusBusy: T#

Label to indicate "Busy" agents state in QueuesView barChar

Default Value:

Busy

AgentStatusUnavailable: T#

Label to indicate "Unavailable" agents state in QueuesView barChar

Default Value:

Unavailable

AgentStatusOffline: T#

Label to indicate "Offline" agents state in QueuesView barChar

Default Value:

Offline

ActiveTasksTileTitle: T#

Label used as title in ActiveTasksTile in QueuesView

Default Value:

Active tasks

WaitingTasksTileTitle: T#

Label used as title in WaitingTasksTile in QueuesView

Default Value:

Waiting tasks

AgentsByActivityTileTitle: T#

Label used as title in AgentsByActivityTile in QueuesView

Default Value:

Agents

LongestWaitTimeTileTitle: T#

Label used as title in LongestWaitTimeTile in QueuesView

Default Value:

Longest wait

QueuesNoDataHeading: T#

NoData component heading for QueuesView

Default Value:

Queues

QueuesNoDataBodyForAdmin: T#

NoData component body for QueuesView for Admin users

Default Value:

You have no Queues set up. Please configure your Queues.

QueuesNoDataBodyForSupervisor: T#

NoData component body for QueuesView for Supervisor users

Default Value:

There are no Queues set up. Please contact your Administrator.

QueuesNoDataLinkLabelForAdmin: T#

NoData component link label for QueuesView for Admin users

Default Value:

Add Queue

LogToFileStartLoggingText: T#

html content shown in Start logging dropdown

LogToFileStopLoggingLabel: T#

button label shown in Stop logging dropdown

Default Value:

Finish and download

LogToFileStartLoggingLabel: T#

button label shown in Start logging dropdown

Default Value:

Refresh and start

LogToFileStopLoggingText: T#

html content shown in Stop logging dropdown

PendingReservationsOnLogoutNotification: T#

Notification when trying to log out while having pending notifications

Default Value:

You cannot logout while you have a pending task/reservation

PendingReservationsOnActivityStateChangeNotification: T#

Notification when trying to change activity to unavailable while having pending notifications

Default Value:

You cannot update your activity while you have a pending task/reservation

WorkerActivityUpdateFailedNotification: T#

Notification when activity state fails to change due to a service error

Default Value:

Updating activity failed (ERROR {{statusCode}}). Please try again or contact your administrator.

AcceptTaskTooltip: T#

Tooltip used on accept task icon button

Default Value:

Accept

RejectTaskTooltip: T#

Tooltip used on reject task icon button

Default Value:

Reject

HangupCallTooltip: T#

Tooltip used on hangup call icon button

Default Value:

Hang up

DisabledHangupCallTooltip: T#

Tooltip used on disabled hangup call icon button

Default Value:

Hang up cannot be performed as call is in wrap up state

LeaveCallTooltip: T#

Tooltip used on leave call icon button

Default Value:

Leave

MuteCallTooltip: T#

Tooltip used on mute call icon button

Default Value:

Mute

HoldCustomerTooltip: T#

Tooltip used on hold customer icon button

Default Value:

Hold Customer

UnholdCustomerTooltip: T#

Tooltip used on unhold customer icon button

Default Value:

Unhold Customer

HoldAgentTooltip: T#

Tooltip used on hold agent icon button

Default Value:

Hold {{worker.fullName}}

UnholdAgentTooltip: T#

Tooltip used on unhold agent icon button

Default Value:

Unhold {{worker.fullName}}

CancelTransferTooltip: T#

Tooltip used on cancel transfer icon button

Default Value:

Cancel Consult

KickAgentTooltip: T#

Tooltip used on kick agent icon button

Default Value:

Hang up {{worker.fullName}}

ColdTransferTooltip: T#

Tooltip used on cold transfer icon button

Default Value:

Transfer to {{name}}

WarmTransferTooltip: T#

Tooltip used on warm transfer icon button

Default Value:

Consult {{name}}

DisabledColdTransferTooltip: T#

Tooltip used on disabled cold transfer icon button

Default Value:

Transfer to {{name}} cannot be performed as {{name}} is unavailable

DisabledWarmTransferTooltip: T#

Tooltip used on disabled warm transfer icon button

Default Value:

Consult {{name}} cannot be performed as {{name}} is unavailable

MonitorCallTooltip: T#

Tooltip used on monitor call icon button

Default Value:

Monitor Call

StopMonitorCallTooltip: T#

Tooltip used on stop monitoring call icon button

Default Value:

Stop Monitoring Call

ChatOrchestrationAddToConversationFailed: T#

Error text to be shown if 'AddToConversation' Chat Orchestration failed

Default Value:

Failed to add worker to the conversation.

ChatOrchestrationDeactivateConversationFailed: T#

Error text to be shown if 'DeactivateConversation' Chat Orchestration failed

Default Value:

Failed to deactivate the conversation.

ChatOrchestrationLeaveConversationFailed: T#

Error text to be shown if 'LeaveConversation' Chat Orchestration failed

Default Value:

Failed to remove worker from the conversation.

TeamsViewPageTitle: T#

TeamsView page header

Default Value:

Your Teams

OpenDialpadTooltip: T#

Tooltip used on open dialpad icon button

Default Value:

Open dialpad

CloseDialpadTooltip: T#

Tooltip used on close dialpad icon button

Default Value:

Close dialpad

DisabledOpenDialpadTooltip: T#

Tooltip used on disabled open dialpad icon button

Default Value:

Open dialpad cannot be performed as call is in wrap up state

DisabledCloseDialpadTooltip: T#

Tooltip used on disabled close dialpad icon button

Default Value:

Close dialpad cannot be performed as call is in wrap up state

OpenDirectoryTooltip: T#

Tooltip used on open directory icon button

Default Value:

Open transfer directory

DisabledOpenDirectoryTooltip: T#

Tooltip used on disabled open directory icon button

Default Value:

Transfer directory cannot be opened as call is in wrap up state

ChatOrchestrationAddToChatChannelFailed: T#

Error text to be shown if 'AddToChatChannel' Chat Orchestration failed

Default Value:

AddToChatChannel Chat Orchestration failed

ChatOrchestrationDeactivateChatChannelFailed: T#

Error text to be shown if 'DeactivateChatChannel' Chat Orchestration failed

Default Value:

DeactivateChatChannel Chat Orchestration failed

ChatOrchestrationLeaveChatChannelFailed: T#

Error text to be shown if 'LeaveChatChannel' Chat Orchestration failed

Default Value:

LeaveChatChannel Chat Orchestration failed

TeamsViewFilterAction: T#

Text for filter button in teams view

Default Value:

Filter{{#if filterCount}} ({{filterCount}}){{/if}}

TeamsViewClearSearchAction: T#

Text for clear search link in teams view

Default Value:

Clear search result

TeamsViewClearSearchPlaceholder: T#

Text for search input placeholder in teams view

Default Value:

Search Agents

TeamsViewResultsSummaryErrorTitle: T#

Info card title when an error fetching the workers occurs

Default Value:

Something went wrong

TeamsViewResultsSummaryErrorMessage: T#

Info card message when an error fetching the workers occurs

Default Value:

We could not load the data. Please try again or refresh the browser. If this persits, please contact your administrator.

TeamsViewResultsSummaryLongQueryErrorTitle: T#

Info card title when an error due to the live query being too long occurs

Default Value:

Unable to filter results

TeamsViewResultsSummaryLongQueryErrorMessage: T#

Info card message when an error due to the live query being too long occurs

Default Value:

Too many filters applied. Please select less filters and try again. If this persists, please contact your administrator.

TeamsViewResultsSummaryNoWorkersDisplayedTitle: T#

Info card title when no workers are displayed (0 workers)

Default Value:

No results found

TeamsViewResultsSummaryNoWorkersDisplayed: T#

Text displayed when no workers are displayed (0 workers)

Default Value:

We couldn't find any agents that matched your filter criteria. You can retry with different filters.

TeamsViewResultsSummaryMaxWorkersDisplayed: T#

Text displayed when the max amount of workers is displayed - as we have a cap of 200 server-side

Default Value:

Showing maximum number of agents. Refine results via search or

TeamsViewResultsSummaryFilterCTA: T#

Label for summary "filter" CTA button

Default Value:

filter

TeamFiltersPanelTitle: T#

Panel title

Default Value:

Filter

TeamFiltersPanelSingularLabel: T#

Used in TeamFilters to display the number of agents (1)

Default Value:

Viewing <strong>{{number}}</strong> agent

TeamFiltersPanelPluralLabel: T#

Used in TeamFilters to display the number of agents (0, 1+)

Default Value:

Viewing <strong>{{number}}</strong> agents

TeamFiltersApply: T#

TeamFilters Apply label

Default Value:

Apply

TeamFiltersReset: T#

TeamFilters Reset label

Default Value:

Reset

RequestBrowserNotificationPermissions: T#

notification requesting pemissions for browser notifications

Default Value:

We need your permission to <a href='#'>enable browser notifications</a>

IncomingCallBrowserNotificationTitle: T#

title of browser notification for incoming call

Default Value:

Incoming call

IncomingCallBrowserNotificationBody: T#

body of browser notification for incoming call

Default Value:

From: {{task.defaultFrom}}

IncomingCallNotificationTitle: T#

body of in app notification for incoming call

Default Value:

Incoming call from {{task.defaultFrom}}

IncomingCallTransferNotificationTitle: T#

body of in app notification for incoming call transfer

Default Value:

Transfer request from {{task.defaultFrom}}

IncomingCallTransferBrowserNotificationTitle: T#

title of browser notification for incoming call transfer

Default Value:

Transfer request

IncomingCallTransferWorkerBrowserNotificationBody: T#

body of browser notification for incoming call transfer from worker

Default Value:

From {{task.incomingTransferObject.worker.fullName}} (direct)

IncomingCallTransferQueueBrowserNotificationBody: T#

body of browser notification for incoming call transfer from queue

Default Value:

From {{task.incomingTransferObject.worker.fullName}} ({{task.incomingTransferObject.queue.name}})

IncomingNotificationAccept: T#

button title to accept incoming task from notification

Default Value:

accept

IncomingNotificationReject: T#

button title to reject incoming task from notification

Default Value:

reject

IncomingUnregisteredTaskNotificationTitle: T#

generic app notification for new unregistered task channel

Default Value:

Incoming task from {{task.defaultFrom}}

IncomingChatNotificationTitle: T#

in app notification title for chat task

Default Value:

Incoming chat request from {{task.defaultFrom}}

IncomingMessengerNotificationTitle: T#

in app notification title for Facebook Messenger task

Default Value:

Incoming Facebook Messenger request from {{task.defaultFrom}}

IncomingGoogleBusinessMessagesNotificationTitle: T#

in app notification title for Google Business Messages task

Default Value:

Incoming Google Business Messages request from {{task.defaultFrom}}

IncomingWhatsAppNotificationTitle: T#

in app notification title for WhatsApp task

Default Value:

Incoming WhatsApp request from {{task.defaultFrom}}

IncomingSmsNotificationTitle: T#

in app notification title for sms task

Default Value:

Incoming SMS request from {{task.defaultFrom}}

IncomingEmailNotificationTitle: T#

in app notification title for email task @private

Default Value:

Incoming Email request from {{task.defaultFrom}}

IncomingEmailBrowserNotificationBody: T#

in app notification title for email task @private

Default Value:

From: {{task.attributes.customerAddress}}

IncomingChatBrowserNotificationTitle: T#

browser notification title for chat task

Default Value:

Incoming chat request

IncomingMessengerBrowserNotificationTitle: T#

browser notification title for Facebook Messenger task

Default Value:

Incoming Facebook Messenger request

IncomingGoogleBusinessMessagesBrowserNotificationTitle: T#

browser notification title for Google Business Messages task

Default Value:

Incoming Google Business Messages request

IncomingWhatsAppBrowserNotificationTitle: T#

browser notification title for WhatsApp task

Default Value:

Incoming WhatsApp request

IncomingSmsBrowserNotificationTitle: T#

browser notification title for sms task

Default Value:

Incoming SMS request

IncomingChatBrowserNotificationBody: T#

browser notification body for chat task

Default Value:

From: {{task.defaultFrom}}

TaskTabHeaderChat: T#

header of content tab for chat tasks

Default Value:

Chat

TaskTabHeaderCall: T#

header of content tab for call tasks

Default Value:

Call

TaskTabHeaderSMS: T#

header of content tab for sms tasks

Default Value:

SMS

TaskTabHeaderEmail: T#

header of content tab for email tasks

Default Value:

Email

TaskTabHeaderMessenger: T#

header of content tab for Facebook Messenger tasks

Default Value:

Facebook Messenger

TaskTabHeaderGoogleBusinessMessages: T#

header of content tab for Google Business Messages tasks

Default Value:

Google Business Messages

TaskTabHeaderLine: T#

header of content tab for Line tasks

Default Value:

Line

TaskTabHeaderWhatsApp: T#

header of content tab for WhatsApp tasks

Default Value:

WhatsApp

QueuesStatsHeaderQueueName: T#

Queues Stats table header: Queue name

Default Value:

Queues

QueuesStatsHeaderActiveTasks: T#

Queues Stats table header: Active tasks

Default Value:

Active

QueuesStatsHeaderWaitingTasks: T#

Queues Stats table header: Waiting tasks

Default Value:

Waiting

QueuesStatsHeaderLongestWait: T#

Queues Stats table header: Longest wait time

Default Value:

Longest

QueuesStatsHeaderAgentsActivity: T#

Queues Stats table header: Agents by activity

Default Value:

Agents

QueuesStatsHeaderSLA: T#

Queues Stats table header: SLA

Default Value:

SLA

QueuesStatsHeaderHandled: T#

Queues Stats table header: Handled tasks

Default Value:

Handled

QueuesStatsHeaderAbandoned: T#

Queues Stats table header: Abandoned tasks

Default Value:

Abandoned

QueuesStatsHeaderAvgWaitTime: T#

Queues Stats table sub-header: Now

Default Value:

Avg. Speed of Answer

QueuesStatsSubHeader30Mins: T#

Queues Stats table sub-header: 30 mins

Default Value:

30 min

QueuesStatsSubHeaderToday: T#

Queues Stats table sub-header: Today

Default Value:

Today

QueuesStatsFilterHeader: T#

Queues Stats Filter Header

Default Value:

Edit view

QueueStatsEditView: T#

Queues Stats Filter Header

Default Value:

Edit view

QueueStatsMetricsInfoText: T#

Queues Stats Filter Metrics info text

Default Value:

Select up to 8 metrics to avoid scrolling.<br /> ‘Now’ metrics refresh every 3 seconds. ‘30 min’ and ‘Today’ metrics refresh every 15 seconds.

QueueStatsMetricsApply: T#

Queues Stats Filter Header

Default Value:

Apply

QueuesStatsMetricsTab: T#

Queues Stats Metrics Tab

Default Value:

Metrics

QueuesStatsQueuesTab: T#

Queues Stats Queues Tab

Default Value:

Queues

QueuesStatsCardsTab: T#

Queues Stats Cards Tab

Default Value:

Cards

QueuesStatsSelectAllQueues: T#

Queues Stats select all queues

Default Value:

Select all

QueuesStatsQueueSearch: T#

Queues Stats search queues

Default Value:

Search queues

QueuesStatsSelectQueues: T#

Queues Stats select queue

Default Value:

Select up to 20 queues for optimal performance

QueuesStatsSelectCards: T#

Queues Stats select card

Default Value:

Select up to 6 cards to avoid scrolling

FlexInsightsLoginFailedNotificationTitle: T#

notification title when Flex Insights login fails

Default Value:

Flex Insights has been unable to load, please reload Flex to gain access

FlexInsightsDataFetchFailedNotificationTitle: T#

notification title when Flex Insights data fetch fails

Default Value:

Flex Insights has been unable to fetch some of your dashboards, please try again.

FlexInsightsLoginFailedNotificationAction: T#

notification action when Flex Insights login fails

Default Value:

Reload

InputDeviceErrorNotification: T#

notification title when audio input device is not found or fails to initialize

Default Value:

Unable to find or initialize audio input device

AnonymousParticipant: T#

Default name for participant whose name cannot be retrieved from its attributes

Default Value:

Anonymous

OutboundErrorGeneral: T#

Error string shown in outbound calling dialpad in case of general error

Default Value:

Unable to connect your call. Please try again or contact support.

OutboundErrorMissingDestination: T#

Error string shown in outbound calling dialpad in case of missing destination

Default Value:

Unable to connect your call. Please check the number and try again.

OutboundErrorMissingQueue: T#

Error string shown in outbound calling dialpad in case of missing queue

Default Value:

Unable to connect your call. Please select a queue and try again.

OutboundErrorNotInQueue: T#

Error string shown in outbound calling dialpad in case the agent is not part of the chosen queue

Default Value:

Cannot make call on behalf of queue ‘{{queue}}‘, because you are not assigned to this queue.

NoOutboundCallingWhenOffline: T#

Text shown in the outbound calling panel when user is in offline status

Default Value:

To make a call, please change your status from '{{activityName}}'

LoadingChatCanvas: T#

Progress text for shown before chat is loaded

Default Value:

Loading ...

ErrorPageDownloadReportButton: T#

Error page's "Download Report" button text

Default Value:

Download report

ErrorPageRetryButton: T#

Error page's "Retry" button text

Default Value:

Retry

ReconnectingConnection: T#

Notification text shown when UI loses internet connection

Default Value:

Connection lost. Attempting to reconnect.

DegradedWarning: T#

Notification text shown when flex is degraded @private

Default Value:

<b style='font-weight:bold;'>Issues detected.</b> We have detected a problem with a service which might affect your work.

DegradedNotificationOpenStatusPanelAction: T#

Title of notification action for opening status panel @private

Default Value:

open status panel

DegradedNotificationRefreshAction: T#

Title of notification action for refreshing the age @private

Default Value:

refresh

DegradedNotificationDownloadReportAction: T#

Title of notification action for downloading error report @private

Default Value:

download report

OpenInNewWindow: T#

Title on a button that opens current content in a new window

Default Value:

Open in a new window

ConversationCommentFormCategory: T#

Title of the Category selector in Comment Form

Default Value:

Category

ConversationCommentFormCommentLabel: T#

Title of the Comment input in the Comment Form

Default Value:

Comment

ConversationCommentInputPlaceholder: T#

Placeholder for the Comment input on Conversation View

Default Value:

Write your comment here

ConversationCommentSaveButton: T#

Save button title in the Comment form in the Conversation View

Default Value:

Save

QuestionnaireSelectorLabel: T#

The label for the selector of Questionnaire in Assessment Panel

Default Value:

Select a Questionnaire:

ConversationInfoCommentButton: T#

The Comment button text in the Conversation View

Default Value:

Comment

ConversationInfoAssessButton: T#

The Assessment button text in the Conversation View

Default Value:

Assess

SegmentSelectorLabel: T#

The label next to the segment selector in the Conversation View

Default Value:

Segments

PlayerPlayButtonAriaLabel: T#

The Player play button aria label

Default Value:

Play

PlayerPauseButtonAriaLabel: T#

The Player pause button aria label

Default Value:

Pause

PlayerOptionSpeedSlow: T#

The Player option to set speed to Slow

Default Value:

Slow

PlayerOptionSpeedNormal: T#

The Player option to set speed to Normal

Default Value:

Normal

PlayerOptionSpeedFast: T#

The Player option to set speed to Fast

Default Value:

Fast

PlayerOptionSpeedVeryFast: T#

The Player option to set speed to very fast

Default Value:

Very fast

PlayerOptionCurrentPosition: T#

The Player option to copy link containing current position

Default Value:

Copy Current Position

PlayerOptionMoreOptionsButtonAriaLabel: T#

The Player option button label to select more options

Default Value:

More options

PlayerConversationSelectorLabel: T#

The label for conversation dropdown selector

Default Value:

Select a conversation

ReferencedContentHeader: T#

The Referenced content panel header

Default Value:

Referenced URL:

ReferencedContentButton: T#

The Referenced content panel button text

Default Value:

Open in a new tab

ConversationViewBreadcrumbConversation: T#

The Conversation in Conversation View breadcrumbs

Default Value:

Conversation

ConversationViewAgentInTeam: T#

The information about agent's team in Conversation View

Default Value:

<strong>{{agent}}</strong> in <strong>{{team}}</strong>

ConversationViewCallerInfo: T#

The information about the caller and queue the call originated from

Default Value:

{{caller}} via {{queue}}

AgentPanelTitle: T#

The title for Agent conversation view panel

Default Value:

Agent

AssessPanelTitle: T#

The title for Assess conversation view panel

Default Value:

Assessment

TranscriptPanelTitle: T#

The title for Chat Transcript conversation view panel

Default Value:

Chat History

EmailTranscriptPanelTitle: T#

The title for Email Transcript conversation view panel

Default Value:

Email History

FindingsPanelTitle: T#

The title for Findings conversation view panel

Default Value:

Findings

EmptyFindingsList: T#

The information about empty findings list in Conversation View

Default Value:

No Findings to display

EmptyCommentListTitle: T#

Information about the empty Comment list in Conversation View

Default Value:

No comments yet

EmptyCommentListSubtitle: T#

Subtitle in information about the empty Comment list in Conversation View

Default Value:

Give feedback to agents by commenting the conversation

CommentDurationAndAuthor: T#

Content of the tooltip shown after hovering individual comment in Conversation View

Default Value:

{{duration}} - by {{author}}

InsightsPlayerPlaybackUnavailable: T#

The information about playback unavailable on Conversation Screen

Default Value:

Playback of this file is unavailable

InsightsPlayerPlaybackUnavailableSubtitle: T#

The information about playback unavailable on Conversation Screen, subtitle

Default Value:

You can still perform assessments and other tasks

SLAPreferencesHomePageTitle: T#

SLA Preferences - Home Page title

Default Value:

Service levels

QuestionnaireAnsweredCount: T#

Information about how many questions have been answered in a Questionnaire

Default Value:

{{count}} of {{total}} Answered

QuestionnaireAllAnswered: T#

Information about all questions answered in Questionnaire

Default Value:

All Answered

SLADailyMetricsResetTitle: T#

SLA Preferences - Daily Metrics Reset title

Default Value:

Daily Metrics Reset{{#if timezone}} - {{timezone}}{{/if}}

SLATitle: T#

SLA Preferences - Service level threshold title

Default Value:

Service Level Threshold

SLAShortAbandonsTitle: T#

SLA Preferences - Short abandons title

Default Value:

Short Abandons

TimeSecondsFormatter: T#

Time foramtter: seconds

Default Value:

{{time}}s

SLAEditGlobalButton: T#

SLA Preferences - Global values edit button

Default Value:

Edit

SLAPreferencesGlobalLevelsSubtitle: T#

SLA Preferences - Global levels section subtitle

Default Value:

This will apply to all queues and channels without custom levels.

SLAPreferencesCustomLevelsTitle: T#

SLA Preferences - Custom levels section title

Default Value:

Custom service levels

SLAPreferencesCustomLevelsSubtitle: T#

SLA Preferences - Custom levels section subtitle

Default Value:

Set custom service levels for queues and channels. Custom settings will override the global service level

SLAPreferencesQueueNameColumn: T#

SLA Preferences - Header for the queue names column in the queues table

Default Value:

Queues

SLAPreferencesMetricsResetColumn: T#

SLA Preferences - Header for the daily metrics reset column in the queues table

Default Value:

Daily metrics reset

SLAPreferencesChannelLevelsColumn: T#

SLA Preferences - Header for the channel service levels column in the queues table

Default Value:

Channel service levels

SLAPreferencesDefaultSettingsIndicator: T#

SLA Preferences - A string to indicate that default settings are in use

Default Value:

Global

SLAPreferencesCustomSettingsIndicator: T#

SLA Preferences - A string to indicate that custom settings are in use

Default Value:

Custom

SLAGlobalPageTitle: T#

SLA Preferences - Global SL Page title

Default Value:

Global service level

SLAGlobalPageSubtitle: T#

SLA Preferences - Global SL Page subtitle

Default Value:

Set the default service level for all queues and channels.

SLAGlobalFormTimeInput: T#

SLA Preferences - Global SL Form Time label

Default Value:

Time

SLAGlobalFormTimeZoneInput: T#

SLA Preferences - Global SL Form Timezone label

Default Value:

Time zone

SLAGlobalFormServiceLevelThresholdSubtitle: T#

SLA Preferences - Global SL Form Service Level threshold subtitle

Default Value:

Tasks accepted within this time will meet the SLA.

SLAGlobalFormShortAbandonsSubtitle: T#

SLA Preferences - Global SL Form Short abandons subtitle

Default Value:

The SLA will exclude tasks abandoned by the customer within this time.

SLAPreferencesCustomLevelsError: T#

SLA Preferences - An error message displayed when custome service levels section fails to load

Default Value:

There was a problem loading queue data.

SLAPreferencesTimezoneSelectPlaceholder: T#

SLA Preferences - Timezone select placeholder

Default Value:

Select timezone…

SLAPreferencesTimezoneSelectNoSearchResultsMessage: T#

SLA Preferences - Timezone select message displayed when no matching timezone is found when searching

Default Value:

No options

ConfirmableDialogConfirmButton: T#

Default value for Confirm in confirmation dialog

Default Value:

Confirm

ConfirmableDialogCancelButton: T#

Default value for Cancel in confirmation dialog

Default Value:

Cancel

GlobalSLConfirmDialogTitle: T#

The title of the confirmation dialog when saving new global service levels

Default Value:

Are you sure you want to change the global service level?

GlobalSLConfirmDialogAllQueues: T#

The information about all queues being affected in Global SL Confirm dialog

Default Value:

These settings will apply to all queues and channels without custom service levels set up.

GlobalSLConfirmDialogResetTimeInfo: T#

The information about next reset time in Global SL Confirm dialog

Default Value:

Real-time Metrics will be reset today at {{time}}.

GlobalSLConfirmDialogAllConversations: T#

The information about all conversations being affected in Global SL Confirm dialog

Default Value:

Service Level Threshold and Short Abandon changes will take effect now.

GlobalSLConfirmDialogWarning: T#

The warning about possibility of inconsistent reporting

Default Value:

Making these changes during a shift might lead to inconsistent reporting.

GlobalSLConfirmDialogError: T#

The error notification when submitting the new configuration fails

Default Value:

We're sorry, the save was unsuccessful. Please try again, or contact your support team if you continue to see this message.

GlobalSLSuccessNotification: T#

Notification shown when SL global metrics have been saved successfully

Default Value:

Successfully updated the global service level.

SessionInvalidated: T#

Text shown in the multi-session alert when the session is expired

Default Value:

This session is no longer active.

LogIn: T#

Text of the "Log In" button in the multi-session alert

Default Value:

Log in

SessionAlreadyExists: T#

Title of the multi-session alert when user attempts to open multiple sessions

Default Value:

You're logged in elsewhere

SessionAlreadyExistsDesc: T#

Description of the multi-session alert when user attempts to open multiple sessions

SessionTimeoutMessage: T#

Text of the counter message in the multi-session alert when user attempts to open multiple sessions

Default Value:

This screen will time out in {{timeout}} seconds

SessionOngoingCallMessage: T#

Title of the multi-session alert when user attempts to open multiple sessions being on call

Default Value:

You’re on a call elsewhere

SessionOngoingCallDesc: T#

Description of the multi-session alert when user attempts to open multiple sessions being on call

SessionDropOngoingCall: T#

Title of the call to action button of the multi-session alert when user attempts to open multiple sessions being on call

Default Value:

Drop Call and Log In

LogInHere: T#

Title of the "Log In Here" button in the multi-session alert

Default Value:

Log In Here

Cancel: T#

Title of the "Cancel" button in the multi-session alert

Default Value:

Cancel

SecondIncomingVoiceCallNotificationContent: T#

Main content for SecondVoiceCallIncoming notification

Default Value:

Incoming call. Do you want to accept this task and end your current voice call?

SecondIncomingVoiceCallNotificationAccept: T#

'Accept' button label for SecondVoiceCallIncoming notification

Default Value:

Accept

SecondIncomingVoiceCallNotificationReject: T#

'Reject' button label for SecondVoiceCallIncoming notification

Default Value:

Reject

CopyClipboardFailed: T#

The error when failed to copy to clipboard

Default Value:

Failed to copy to clipboard: {{error}}

BackButton: T#

The text for generic Back button

Default Value:

Back

TaskInfoPanelButtonStartConversation: T#

Label for the StartConversation button in the Task Info Panel @private

Default Value:

Start conversation

NewTaskHeaderFirstLine: T#

Header for the new task screen @private

Default Value:

New task

NewTaskHeaderSecondLine: T#

Header for the new task screen @private

Default Value:

{{helper.durationSinceUpdate}}

CreateNewTask: T#

Create new task button @private

Default Value:

Start task

CreateNewTaskDisableLabelOffline: T#

Create new task button disabled label for woker offline @private

Default Value:

To start a task, please change your status from 'Offline'

ChooseTaskChannel: T#

Choose a task channel for the new task @private

Default Value:

Channel

ChooseTaskQueue: T#

Choose a queue for the new task @private

Default Value:

Queue

CustomerEmailAddressLabel: T#

Label for customer email input on the new task creation screen @private

Default Value:

Recipient's address

CustomerEmailAddressPlaceholder: T#

Placeholder for customer email input on the new task creation screen @private

Default Value:

example@company.com

NoOutboundTasksWhenOffline: T#

Text shown on button hover in the NewTaskCanvas when user is in offline status @private

Default Value:

To start a task, please change your status from 'Offline'

DefaultQueueIndicator: T#

Text shown in the queue selector when the queue is set as default @private

Default Value:

(default)

DraftNewTaskButton: T#

Label for the draft new outbound task button button @private

Default Value:

+ New task

UserPopoverAriaLabel: T#

The text for profile controls popover aria label

Default Value:

Popover. User controls for {{fullName}}.

ProfileCardAriaLabel: T#

Text for ProfileCard aria label

Default Value:

User {{fullName}}. Click for option to log out.

LogoutButtonAriaLabel: T#

The text for the logout button aria label

Default Value:

Log out user.

QualityManagementPageTitle: T#

Quality Management page title

Default Value:

Quality Management

QualityManagementPageSubtitle: T#

Quality Management page subtitle

Default Value:

Create and edit questionnaires for quality assurance management

QualityManagementQuestionsTabLabel: T#

Quality Management questions tab label

Default Value:

Questions

QualityManagementQuestionnairesTabLabel: T#

Quality Management questionnaires tab label

Default Value:

Questionnaires

QualityManagementNoCategoryTitle: T#

Title of the box shown in Quality Management when no question categories exist

Default Value:

New category

QualityManagementNoCategoryContent: T#

Content of the box shown in Quality Management when no question categories exist

Default Value:

First write a new category to create a question in. They help you organize and group your questions.

QualityManagementNoQuestionsTitle: T#

Title of the box shown in Quality Management when there are no questions in the category

Default Value:

Write a new question in this category

QualityManagementNoQuestionsContent: T#

Content of the box shown in Quality Management when there are no questions in the category

Default Value:

Write questions you wish to use in your questionnaires. You can add, remove, and modify these at any time.

QualityManagementNoQuestionnaireTitle: T#

Title of the box shown in Quality Management when no questionnaires exist

Default Value:

Create a questionnaire

QualityManagementNoQuestionnaireContent: T#

Content of the box shown in Quality Management when no questionnaires exist

Default Value:

Create a questionnaire and select the questions you wish to be included. You can change this selection at any time

QualityManagementEmptyQuestionnaireTitle: T#

Title of the box shown in Questionnaire view when the questionnaire is empty

Default Value:

Add questions to this questionnaire

QualityManagementEmptyQuestionnaireContent: T#

Content of the box shown in Questionnaire view when the questionnaire is empty

Default Value:

Select questions to add to this questionnaire. You can change the selection at any time.

QualityManagementNewCategoryButton: T#

A button to create a new question category in Quality Management

Default Value:

New category

QualityManagementNewQuestionnaireButton: T#

A button to create a new questionnaire in Quality Management

Default Value:

New questionnaire

QualityManagementNewQuestionButton: T#

A button to create a new question in Quality Management

Default Value:

New question

QualityManagementAddQuestionsButton: T#

A button to add questions to a questionnaire in Quality Management

Default Value:

Add questions

QualityManagementNewCategoryDialogTitle: T#

Title of the New Category dialog in Quality Management

Default Value:

New category

QualityManagementEditCategoryDialogTitle: T#

Title of the Edit Category dialog in Quality Management

Default Value:

Edit category

QualityManagementDeleteCategoryDialogTitle: T#

Title of the Delete Category dialog in Quality Management

Default Value:

Delete category

QualityManagementDeleteCategoryDialogContent: T#

Content of the Delete Category dialog in Quality Management

QualityManagementDeleteQuestionDialogTitle: T#

Title of the Delete Question dialog in Quality Management

Default Value:

Delete question

QualityManagementDeleteQuestionDialogContent: T#

Content of the Delete Question dialog in Quality Management

QualityManagementDeleteQuestionnaireDialogTitle: T#

Title of the Delete Questionnaire dialog in Quality Management

Default Value:

Delete questionnaire

QualityManagementDeleteQuestionnaireDialogContent: T#

Content of the Delete Questionnaire dialog in Quality Management

QualityManagementCategoryDialogCategoryInputLabel: T#

Label for category name input in category dialog in Quality Management

Default Value:

Category

QualityManagementCategoryDialogCategoryMissingError: T#

Error for missing title in category dialog in Quality Management

Default Value:

The Category title cannot be empty.

QualityManagementNewQuestionDialogTitle: T#

Title of the New Question dialog in Quality Management

Default Value:

New question

QualityManagementEditQuestionDialogTitle: T#

Title of the Edit Question dialog in Quality Management

Default Value:

Edit question

QualityManagementQuestionDialogQuestionInputLabel: T#

Label for question name input in question dialog in Quality Management

Default Value:

Question

QualityManagementQuestionDialogQuestionMissingError: T#

Error for missing title in question dialog in Quality Management

Default Value:

The Question title cannot be empty.

QualityManagementQuestionDialogCategorySelectLabel: T#

Label for category name select in question dialog in Quality Management

Default Value:

Category

QualityManagementQuestionDialogCategoryMissingError: T#

Error for missing category in question dialog in Quality Management

Default Value:

The Category cannot be empty.

QualityManagementQuestionDialogDescriptionInputLabel: T#

Label for description input in question dialog in Quality Management

Default Value:

Description

QualityManagementQuestionDialogAnswerSelectLabel: T#

Label for answer select in question dialog in Quality Management

Default Value:

Answer

QualityManagementQuestionDialogAnswerMissingError: T#

Error for missing answer in question dialog in Quality Management

Default Value:

The Answer cannot be empty.

QualityManagementQuestionDialogNAAnswerCheckboxLabel: T#

Label for N/A answer checkbox in question dialog in Quality Management

Default Value:

Allow N/A answer

QualityManagementNewQuestionnaireDialogTitle: T#

Title of the New Questionnaire dialog in Quality Management

Default Value:

New questionnaire

QualityManagementEditQuestionnaireDialogTitle: T#

Title of the Edit Questionnaire dialog in Quality Management

Default Value:

Edit questionnaire

QualityManagementQuestionnaireDialogQuestionnaireInputLabel: T#

Label for questionnaire name input in questionnaire dialog in Quality Management

Default Value:

Questionnaire title

QualityManagementQuestionnaireDialogQuestionnaireMissingError: T#

Error for missing title in questionnaire dialog in Quality Management

Default Value:

The Questionnaire title cannot be empty.

QualityManagementQuestionnaireDialogDescriptionInputLabel: T#

Label for description input in questionnaire dialog in Quality Management

Default Value:

Description

QualityManagementDialogSaveButton: T#

Save button in QualityManagement dialogs

Default Value:

Save

QualityManagementDialogDeleteButton: T#

Delete button in QualityManagement dialogs

Default Value:

Delete

QualityManagementQuestionnairesTableHeaderName: T#

Quality Management questionnaires table name column header

Default Value:

Questionnaire

QualityManagementQuestionnairesTableHeaderQuestionsCount: T#

Quality Management questionnaires table questions count column header

Default Value:

Number of questions

QualityManagementQuestionnairesTableHeaderEditTimestamp: T#

Quality Management questionnaires table edit timestamp column header

Default Value:

Last edited

QualityManagementQuestionnairesTableHeaderStatus: T#

Quality Management questionnaires table status column header

Default Value:

Available for assessment

QualityManagementQuestionsTableHeaderName: T#

Quality Management questions table name column header

Default Value:

Question ({{count}})

QualityManagementQuestionsTableHeaderCategory: T#

Quality Management questions table category column header

Default Value:

Category

QualityManagementQuestionsTableHeaderUsage: T#

Quality Management questions table usage column header

Default Value:

Usage

QualityManagementQuestionsTableHeaderDescription: T#

Quality Management questions table description column header

Default Value:

Description

QualityManagementQuestionsTableHeaderAnswer: T#

Quality Management questions table answer column header

Default Value:

Answer

QualityManagementQuestionnairesSearchInputPlaceholder: T#

Quality Management questionnaires search input placeholder

Default Value:

Search questionnaires

QualityManagementQuestionnaireViewLastEditedByLabel: T#

Label for the last edit author in Questionnaire view in Quality Management

Default Value:

Last edited

QualityManagementQuestionnaireViewCreatedByLabel: T#

Label for the created date in Questionnaire view in Quality Management

Default Value:

Created

QualityManagementQuestionnaireViewAvailabilityLabel: T#

Label for questionnaire availability switch in Questionnaire view in Quality Management

Default Value:

Available for assessment

QualityManagementQuestionnaireViewTitle: T#

Quality Management Questionnaire view title

Default Value:

Questionnaire

QualityManagementQuestionnaireAddQuestionsViewTitle: T#

Quality Management Questionnaire Add Questions view title

Default Value:

Add questions

QualityManagementQuestionnaireAddQuestionsCancelButton: T#

Cancel question selection in Questionnaire Add Questions view

Default Value:

Cancel

QualityManagementQuestionnaireAddQuestionsSaveButton: T#

Save question selection in Questionnaire Add Questions view

Default Value:

Save

QualityManagementQuestionnaireAddQuestionsSelectedQuestionsCount: T#

Selected questions count in Questionnaire Add Questions view

Default Value:

{{count}} questions selected

QualityManagementQuestionnaireAddQuestionsCategorySelectedQuestionsCount: T#

Selected questions count within a category in Questionnaire Add Questions view

Default Value:

{{count}} out of {{total}} selected`

QualityManagementQuestionnaireViewQuestionsTableTitle: T#

Title of the Questions table in the Quality Management Questionnaire View

Default Value:

Questions

QualityManagementDuplicatedQuestionnaireName: T#

Name of the duplicated questionnaire

Default Value:

Copy of {{name}}

QualityManagementMenuItemEdit: T#

Edit menu item in Quality Management views

Default Value:

Edit

QualityManagementMenuItemDuplicate: T#

Duplicate menu item in Quality Management views

Default Value:

Duplicate

QualityManagementMenuItemDelete: T#

Delete menu item in Quality Management views

Default Value:

Delete

NoTokenErrorNotificationBody: T#

Content for NoTokenErrorNotification body

Default Value:

Your session will expire in 10 minutes. Please refresh the page to restore your session before it expires. If this happens again, contact your administrator.

NoTokenErrorNotificationAction: T#

Content for NoTokenErrorNotification action

Default Value:

Refresh

QualityManagementQuestionnaireAvailable: T#

"Available" string for a Questionnaire

Default Value:

Available

QualityManagementQuestionnaireUnavailable: T#

"Unavailable" string for a Questionnaire

Default Value:

Unavailable

QualityManagementAnswerSetYesNo: T#

Quality Management - answer set Yes, No for question

Default Value:

Yes, No

QualityManagementAnswerSetGoodPoor: T#

Quality Management - answer set Good, Poor for question

Default Value:

Good, Poor

QualityManagementAnswerSetGoodFairPoor: T#

Quality Management - answer set Good, Fair, Poor for question

Default Value:

Good, Fair, Poor

QualityManagementAnswerSetGoodAcceptablePoor: T#

Quality Management - answer set Good, Acceptable, Poor for question

Default Value:

Good, Acceptable, Poor

QualityManagementAnswerSetCompletePartialMissing: T#

Quality Management - answer set Complete, Partial, Missing for question

Default Value:

Complete, Partial, Missing

QualityManagementAnswerSetFiveStars: T#

Quality Management - answer set Five Stars for question

Default Value:

Five Stars

QualityManagementAnswerYes: T#

Quality Management and Conversation Screen - Answer Yes

Default Value:

Yes

QualityManagementAnswerNo: T#

Quality Management and Conversation Screen - Answer No

Default Value:

No

QualityManagementAnswerGood: T#

Quality Management and Conversation Screen - Answer Good

Default Value:

Good

QualityManagementAnswerPoor: T#

Quality Management and Conversation Screen - Answer Poor

Default Value:

Poor

QualityManagementAnswerFair: T#

Quality Management and Conversation Screen - Answer Fair

Default Value:

Fair

QualityManagementAnswerAcceptable: T#

Quality Management and Conversation Screen - Answer Acceptable

Default Value:

Acceptable

QualityManagementAnswerComplete: T#

Quality Management and Conversation Screen - Answer Complete

Default Value:

Complete

QualityManagementAnswerPartial: T#

Quality Management and Conversation Screen - Answer Partial

Default Value:

Partial

QualityManagementAnswerMissing: T#

Quality Management and Conversation Screen - Answer Missing

Default Value:

Missing

QualityManagementAnswerNA: T#

Quality Management and Conversation Screen - Answer N/A

Default Value:

N/A

HiddenMainNavHeader: T#

Hidden Headers For Accessibility

Default Value:

Header Navigation

NewOutboundTaskAriaLabel: T#

New Outbound Task Aria Labels

Default Value:

Create new outbound task. Opens new task canvas.

NotAvailableQueuesDataTable: T#

Queues Data Table Labels

Default Value:

Not Available

ShortcutUsedTooRecentlyNotificationTitle: T#

Keyboard Shortcuts

Default Value:

{{shortcutName}} shortcut used too quickly. Please try again.

UnifyPlaceholderConnectCRM: T#

Button text to connect CRM

Default Value:

Connect your CRM

UnifyPlaceholderTryUnify: T#

Button text to try Flex Unify

Default Value:

Try CustomerAI

UnifyPlaceholderHeader: T#

Header for Flex Unify placeholder view

Default Value:

Your customer data, right here in Flex

UnifyPlaceholderText: T#

Flex Unify informative text blob

Default Value:

With CustomerAI, see real-time customer profiles that improve with every interaction. Dynamic views of your customers and their engagement, powered by Twilio Segment. Alternatively, bring your existing CRM into Flex.

UnifyPlaceholderAgentText: T#

Flex Unify placeholder text for agents

Default Value:

Reach out to your supervisor for more information.

DetailsProfileConnectTab: T#

Customer details profile connect tab

Default Value:

Details

HistoryProfileConnectTab: T#

Customer history profile connect tab

Default Value:

History

CRMProfileConnectTab: T#

CRM profile connect tab

Default Value:

In-house

ProfileNotFoundTitle: T#

Title text when profiles are not auto resolved

Default Value:

Can’t locate customer info

ProfileNotFoundHintText: T#

Hint text when profiles are not auto resolved

Default Value:

If they have an account, search for the customer. Otherwise, create a new customer account.

ProfileNotFoundAction: T#

Action text in button when profiles are not auto resolved

Default Value:

Search customer

ProfileSearchCancel: T#

Cancel text in button of search view

Default Value:

Cancel

ProfileSearchInputPlaceholder: T#

Text displayed as placeholder in the search view of profile connector

Default Value:

Search by {{identifier}}

ProfileSearchNoResultsText: T#

Text displayed when no profiles are fetched

Default Value:

No search results

ProfileSearchLoading: T#

Text displayed when the profile is searched

Default Value:

Searching customer...

ProfileSearchNotFound: T#

Text displayed when the profile search had no results

Default Value:

We can’t find any customer with the search criteria provided. Try again with a different identifier.

ProfileLoadingIdentifiers: T#

Text displayed when the identifiers are loaded

Default Value:

Loading identifiers...

ProfileLoadingTraits: T#

Text displayed when the traits are loaded

Default Value:

Loading traits...

ProfileSearchIdentifiersLabel: T#

Label text for the Combo box

Default Value:

Identifier

ProfileLinkButton: T#

Label Text for the Link button of profile view

Default Value:

Link customer profile

ProfileUnlinkMenuItem: T#

Label Text for the Unlink menu button of profile view

Default Value:

Unlink customer

ProfileReplaceMenuItem: T#

Label Text for the Unlink and Search menu button of profile view

Default Value:

Replace customer profile

ProfileUnlinkPopupHeaderNoName: T#

Header Text without profile name on profile unlink Modal

Default Value:

Not talking to the linked customer?

ProfileUnlinkPopupHeaderWithName: T#

Header Text with profile name on profile unlink Modal

Default Value:

Not talking to {{name}}?

ProfileUnlinkPopupBodyNoName: T#

Body Text without profile name on profile unlink Modal

Default Value:

If you are not talking to the customer whose profile is linked, and you can't find the correct profile, we recommend unlinking the profile from this task so we don't store incorrect information.

ProfileUnlinkPopupBodyWithName: T#

Body Text with profile name on profile unlink Modal

Default Value:

If you are not talking to {{name}}, and you can't find the correct profile, we recommend unlinking {{name}} from this task so we don't store incorrect information.

ProfileCannotLoadCustomer: T#

Error title when profile cannot load

Default Value:

We could not load customer details.

ProfileConnectorNotConfiguredTitle: T#

Error title when profile connector not configured

Default Value:

Unable to display profile.

ProfileConnectorNotConfiguredSubtitle: T#

Error subtitle when profile connector not configured

Default Value:

Contact your IT team to check the Segment connection for this account.

PhoneHelpText: T#

Help text for input when searching phone identifiers

Default Value:

Enter the number with country code (+14155552671)

CCAIMutlipleParticipantsLabel: T#

Label to show when multiple participants are in the call

Default Value:

participants

CCAIParticipantLabel: T#

Label to show number of participants in the call

Default Value:

participant

TimelineCantConnectUserHistory: T#

Text for cant connect user history

Default Value:

Try reloading the page

TimelineCantLocateCustomerInfo: T#

Text for cant locate customer info

Default Value:

Can't locate customer info

TimelineContactSupervisor: T#

Text for contact supervisor in timeline

Default Value:

Please contact your IT team.

TimelineNoCustomerActivities: T#

Text for no customer activities in timeline

Default Value:

No history for past 30 days

TimelineNoData: T#

Text for no data in timeline

Default Value:

No data to display

TimelineRefresh: T#

Text for refresh in timeline

Default Value:

Reload page

TimelineSomethingWentWrong: T#

Text for something went wrong page in timeline

Default Value:

We could not load customer history

TimelineVerifyAccountOrCreateNew: T#

Text for verify account or create new in timeline

Default Value:

If they have an account, verify their info and connect it - otherwise create them a new account.

TimelineViewMore: T#

Timeline View more

Default Value:

View more

TimelineViewMoreErrorTooltip: T#

Timeline View more error tooltip

Default Value:

Could not load more events

TimelineViewMoreToolTip: T#

Timeline View more tooltip

Default Value:

View more events

TimelineLoadingActivities: T#

Label for loading state for timeline activity details

Default Value:

Loading details...

TimelineAgentLabel: T#

Label for Agent Name for timeline activity details

Default Value:

Agent

TimelineAgentsLabel: T#

Label for Plural Agent Name (Agents) for timeline activity details

Default Value:

Agents

TimelineDurationLabel: T#

Label for Duration for timeline activity details

Default Value:

Duration

TimelineDateLabel: T#

Label for Date for timeline activity details

Default Value:

Date

TimelineActivityDetailError: T#

Label for Error for timeline activity details

Default Value:

Error fetching data.

StartOutboundEmailTaskFailedNotification: T#

In app Notification for StartOutboundEmailTask Failed

Default Value:

Outbound Email Task Failed: Task could not be created

FieldValidationInvalidEmail: T#

Text displayed when an "email" field doesn't receive a valid email

Default Value:

Please provide a valid email address

DeviceManagerTitle: T#

Device Manager component

Default Value:

Device manager

BackupServiceText: T#

Notification text shown when Flex is running on a backup server

Default Value:

<b style='font-weight:bold;'>Operating with limited services.</b> Once issues are resolved, you will need to log in and out of your account to return to your regular workflow.

InputPlaceHolder: T#

Text shown in the edit box when no content has been entered.

Default Value:

Type message

TypingIndicator: T#

Text used for typing indicator. For example "Bob is typing"

Default Value:

{{name}} is typing …

TypingIndicatorMultiple: T#

Text used for typing indicator, when more than 1 people are typing. For example "3 peopel are typing"

Default Value:

{{count}} people are typing …

Connecting: T#

Text shown on banner when Programmable Chat is connecting

Default Value:

Connecting …

Disconnected: T#

Text shown on banner when Programmable Chat is disconnected

Default Value:

Connection lost

Read: T#

Text below last message that has been read by other party

Default Value:

Read

MessageSendingDisabled: T#

Text shown if sending messages has been disabled

Default Value:

Message sending has been disabled

Today: T#

Text shown in message list to group messages from today's date

Default Value:

Today

Yesterday: T#

Text shown in message list to group messages from yesterday's date

Default Value:

Yesterday

MessageCanvasTrayContent: T#

Text shown in (MessageCanvasTray)[MessageCanvasTray]

MessageCanvasTrayButton: T#

Text shown on the button in (MessageCanvasTray)[MessageCanvasTray]

Default Value:

START NEW CHAT

MediaMessageError: T#

Error shown when media message is received in chat

Default Value:

Media messages are not supported

WelcomeMessage: T#

Text shown at start of a chat

Default Value:

Welcome to customer service

NotificationMessage: T#

Text shown in notification message. Custom error message denoted by {{message}}

Default Value:

Unable to perform action: {{message}}

Save: T#

Text shown on save button

Default Value:

Save

Reset: T#

Text shown on reset button

Default Value:

Reset

MessageCharacterCountStatus: T#

Text showing current and maximum character count

Default Value:

{{currentCharCount}} / {{maxCharCount}}

MessageCharacterCountReached: T#

Text shown when maximum character count is reached

Default Value:

Character count reached - {{currentCharCount}} / {{maxCharCount}}

EmailContentSizeStatus: T#

Text showing current and maximum character count

Default Value:

Content size- {{currentContentSizeInPercent}}%

EmailContentSizeReached: T#

Text shown when maximum character count is reached

Default Value:

Max content size reached.

SendMessageTooltip: T#

Tooltip used on send message icon button

Default Value:

Send Message

FieldValidationRequiredField: T#

Text displayed when a required field is not filled

Default Value:

Field required

ChatInputUserNotMemberDisabledText: T#

Text displayed when when user is not a member of the chat

Default Value:

You are not a chat participant

FilterItemAny: T#

Text to indicate no item is selected in filterItem (any)

Default Value:

Any

FilterItemAmountSelected: T#

Text to indicate a number of items is selected in filterItem (# selected)

Default Value:

{{amount}} selected

FilterItemOnly: T#

Text to indicate no item is selected in filterItem (# only)

Default Value:

{{item.label}} only

LegacyFiltersTitle: T#

Title of the section in the Teams View filter panel that displays the legacy filter dropdown

Default Value:

Custom Filters

LegacyFiltersEmptySelectLabel: T#

Legacy filter selection dropdown option in Teams View filter panel indicating empty selection

Default Value:

None

DialpadNum0Caption: T#

Text shown instead of caption for number 0 in Dialpad component

Default Value:

0

DialpadNum0Description: T#

Text shown instead of description for number 0 in Dialpad component

Default Value:

+

DialpadNum1Caption: T#

Text shown instead of caption for number 1 in Dialpad component

Default Value:

1

DialpadNum1Description: T#

Text shown instead of description for number 1 in Dialpad component

Default Value:

DialpadNum2Caption: T#

Text shown instead of caption for number 2 in Dialpad component

Default Value:

2

DialpadNum2Description: T#

Text shown instead of description for number 2 in Dialpad component

Default Value:

ABC

DialpadNum3Caption: T#

Text shown instead of caption for number 3 in Dialpad component

Default Value:

3

DialpadNum3Description: T#

Text shown instead of description for number 3 in Dialpad component

Default Value:

DEF

DialpadNum4Caption: T#

Text shown instead of caption for number 4 in Dialpad component

Default Value:

4

DialpadNum4Description: T#

Text shown instead of description for number 4 in Dialpad component

Default Value:

GHI

DialpadNum5Caption: T#

Text shown instead of caption for number 5 in Dialpad component

Default Value:

5

DialpadNum5Description: T#

Text shown instead of description for number 5 in Dialpad component

Default Value:

JKL

DialpadNum6Caption: T#

Text shown instead of caption for number 6 in Dialpad component

Default Value:

6

DialpadNum6Description: T#

Text shown instead of description for number 6 in Dialpad component

Default Value:

MNO

DialpadNum7Caption: T#

Text shown instead of caption for number 7 in Dialpad component

Default Value:

7

DialpadNum7Description: T#

Text shown instead of description for number 7 in Dialpad component

Default Value:

PQRS

DialpadNum8Caption: T#

Text shown instead of caption for number 8 in Dialpad component

Default Value:

8

DialpadNum8Description: T#

Text shown instead of description for number 8 in Dialpad component

Default Value:

TUV

DialpadNum9Caption: T#

Text shown instead of caption for number 9 in Dialpad component

Default Value:

9

DialpadNum9Description: T#

Text shown instead of description for number 9 in Dialpad component

Default Value:

WXYZ

DialpadHashCaption: T#

Text shown instead of caption for hash in Dialpad component

Default Value:

#

DialpadHashDescription: T#

Text shown instead of description for hash in Dialpad component

DialpadAsteriskCaption: T#

Text shown instead of caption for asterisk in Dialpad component

Default Value:

*

DialpadAsteriskDescription: T#

Text shown instead of description for asterisk in Dialpad component

NewChatMessageNotificationTitle: T#

Text shown in the browser notification title for a new chat message

Default Value:

New message from {{lastMessage.authorName}}

NewChatMessageNotificationBody: T#

Text shown in the browser notification body for a new chat message

Default Value:

{{#if lastMessage.source.body}} {{lastMessage.source.body}} {{else}} file sent {{/if}}

MediaMessageClickToOpen: T#

Text shown in media message bubble when it's hovered

Default Value:

Open

SendMediaMessageInvalidType: T#

Text shown in notification when message with invalid file type is sent

Default Value:

{{fileName}} file type is not supported

SendMediaMessageInvalidSize: T#

Text shown in notification when message with invalid size is sent

Default Value:

{{fileName}} is too large. Max file size {{maxFileSize}}.

AttachFileMultipleFailure: T#

Text shown in notification when multiple files fail to attach

Default Value:

{{failureCount}} files failed to attach.

AttachFileDuplicate: T#

Text shown in notification when duplicate file is attached

Default Value:

{{fileName}} is already attached

AttachFileInvalidType: T#

Text shown in notification when invalid file type is attached

Default Value:

{{fileName}} file type is not supported

AttachFileInvalidSize: T#

Text shown in notification when invalid file size is attached

Default Value:

{{fileName}} is too large. Max file size {{maxFileSize}}.

AttachFileInvalidOverallSize: T#

Text shown in notification when the overall size of the attachments would go above the limit

Default Value:

Too many files. Max {{maxOverallFileSize}} per message.

AttachFileInvalidMaxAmount: T#

Text shown in notification when maximum amount of attachment has been reached

AttachFileMultipleNotSupported: T#

Text shown in notification when multiple attachments are attempted but not supported

Default Value:

Please attach one file at a time.

AttachFileDisabled: T#

Text shown in notification when attachments have been disabled via service config

Default Value:

File attachments are currently unavailable

DownloadFileInvalidType: T#

Text shown in notification when invalid file type is downloaded

Default Value:

{{fileName}} file type is not supported

DownloadFileInvalidSize: T#

Text shown in notification when invalid file size is downloaded

Default Value:

{{fileName}} is too large. Max file size {{maxFileSize}}.

MediaMessageTransferFailed: T#

Text shown in media message when the file fails to be sent

Default Value:

Sending failed

MessageDeliveryFailed: T#

Text shown in message bubble when the message is failed

Default Value:

Message failed

MessageDeliveryUnDelivered: T#

Text shown in message bubble when the message is undelivered

Default Value:

Message undelivered

MessageTypeUnsupportedOrEmpty: T#

Text shown in message bubble when the message is unsupported or empty

Default Value:

Empty or unsupported content.

AttachFileImageTooltip: T#

Tooltip used on send media message icon button

Default Value:

Attach file or image

ManageAgentsToQueueBreadCrumb: T#

Assign Agents Breadcrumb in the queue management view

Default Value:

Manage Agents

QueueStatsBreadCrumb: T#

Root breadcrumb of the queue management view

Default Value:

Queue Stats

FileAttachmentDropAreaTitle: T#

Main line of text of FileAttachment drop area

Default Value:

Attach a file or an image

FileAttachmentDropAreaTitleDisabled: T#

Main line of text of FileAttachment drop area when disabled

Default Value:

File attachments are disabled.

FileAttachmentDropAreaTitleFileLimitReached: T#

Main line of text of FileAttachment drop area when file count limit reached

Default Value:

Attachment limit of {{fileCountLimit}} {{#if singular}}file{{else}}files{{/if}} has already been reached.

FileAttachmentDropAreaSubtitle: T#

Secondary line of text of FileAttachment drop area

Default Value:

Drop file here

FileAttachmentDropAreaSubtitleDisabled: T#

Secondary line of text of FileAttachment drop area when disabled

Default Value:

Drag and drop is currently unavailable.

FileAttachmentDropAreaSubtitleFileLimitReached: T#

Secondary line of text of FileAttachment drop area when file count limit reached

Default Value:

Send this message first then attach another file.

EmailSubject: T#

Email subject input field @private

Default Value:

Subject

EmailFrom: T#

Email "from" label indicating the author of a message @private

Default Value:

From

EmailTo: T#

Email "to" input field @private

Default Value:

To

EmailCc: T#

Email "cc" input field @private

Default Value:

Cc

EmailRecipientInputPlaceholder: T#

Placeholder for the recipients input field @private

Default Value:

Type an address

EmailEditorTitle: T#

Email editor title @private

Default Value:

Reply

EmailEditorSubmit: T#

Email editor submit button caption @private

Default Value:

Send

EmailEditorNoParticipantButtonTooltip: T#

Tooltip for when email editor submit button is disable becuase there are no participants @private

Default Value:

Please enter an email address to send

EmailSentNotification: T#

Content for EmailSent notification @private

Default Value:

Email sent successfully

EmailAddParticipantFailedNotification: T#

Content for EmailAddParticipantFailed notification @private

Default Value:

Participant {{address}} couldn't be added to the conversation.

EmailRemoveParticipantFailedNotification: T#

Content for EmailRemoveParticipantFailed notification @private

Default Value:

Participant {{address}} couldn't be removed from the conversation.

EmailEditorReply: T#

Email editor reply button caption @private

Default Value:

Reply

EmailEditorRemoveEmailAddressButtonAriaLabel: T#

Email editor remove email address button aria label @private

Default Value:

Remove email address

EmailMessageRecipientListPrefix: T#

Email message recipient list prefix @private

Default Value:

To:

EmailMessageRecipientListCcPrefix: T#

Email message recipient list Cc prefix @private

Default Value:

Cc:

EmailMessageRecipientListMore: T#

Email message recipient list more @private

Default Value:

more

EmailMessageActionsButtonAriaLabel: T#

Aria label for email message toggle actions button @private

Default Value:

Toggle message actions navigation

EmailMessageActionsNavAriaLabel: T#

Aria label for email message actions navigation @private

Default Value:

Message actions navigation — press escape to close.

EmailViewThread: T#

Email view full thread button label @private

Default Value:

View full thread

EmailThreadNotAvailable: T#

Email label for disabled thread button @private

Default Value:

Full thread not available

EmailLoadingThreadPlaceholder: T#

Email loading thread placeholder html @private

Default Value:

<p>Loading thread...</p>

EmailLoadingThreadError: T#

Email loading thread error html @private

Default Value:

<p>Couldn't load the message thread.</p>

EmailThreadWindowTitle: T#

Email title of the view thread window @private

Default Value:

Thread for message {{message.sid}}

EmailThreadDetails: T#

Email thread window details @private

LinkPanelTitle: T#

HTML Editor Link panel title @private

Default Value:

Add link

LinkPanelTextLabel: T#

HTML Editor Link panel 'text' field label @private

Default Value:

Text

LinkPanelTextPlaceholder: T#

HTML Editor Link panel 'text' field placeholder @private

Default Value:

Text to display

LinkPanelLinkLabel: T#

HTML Editor Link panel 'link' field label @private

Default Value:

Link

LinkPanelLinkPlaceholder: T#

HTML Editor Link panel 'link' field placeholder @private

Default Value:

https://example.com

LinkPanelApplyButtonLabel: T#

HTML Editor Link panel 'apply' button label @private

Default Value:

Apply

LinkPanelRemoveButtonLabel: T#

HTML Editor Link panel 'remove' button label @private

Default Value:

Remove

FileSendingText: T#

Text for file preview subtitle while sending @private

Default Value:

Sending...

SingleNewMessageScrollButtonText: T#

New message text shown in the scroll to buttom button when only 1 new message is there @private

Default Value:

New message

FewNewMessagesScrollButtonText: T#

Message text shown in the scroll to buttom button when only 2 to 5 new message is there @private

Default Value:

new messages

ManyNewMessagesScrollButtonText: T#

New message text shown in the scroll to buttom button when more than 5 new message is there @private

Default Value:

New messages

HiddenQualityManagementQuestionsSideNavHeader: T#

Hidden Headers For Accessibility

Default Value:

Question Navigation

QualityManagementPopoverMenuButtonAriaLabel: T#

Popover menu button aria label in Quality Management views

Default Value:

More actions

SendMessageFailed: T#

Error message text for chat message sending failures

Default Value:

Could not send message. Please try again.

SendEmailFailed: T#

Error message text for email sending failures

Default Value:

Could not send email. Please try again. Reason - {{message}}

CCAICustomerLabel: T#

Customer label

Default Value:

Customer

CCAIVirtualAgent: T#

Virtual Agent label

Default Value:

Virtual Agent

NoContent: T#

Label text for no content body

CCAIVirtualAgentHandoff: T#

Virtual Agent Handoff label

Default Value:

Virtual Agent handoff

LiveAgentConnected: T#

Live agent connected

Default Value:

Connected to {{agent}}

Rate this page

Need some help?

We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Stack Overflow Collective or browsing the Twilio tag on Stack Overflow.