Strings
You can override any string in Flex by editing the strings object on the Flex Manager instance.
Language strings can technically contain any HTML tag like h1
, h2
, p
or even iframe
.
The Flex UI will not filter these values. Flex uses Handlebars for templating and supports Mustache-style syntax and
expressions within content strings, ie. embedding value placeholders between double braces { }
.
Example:
flex.Manager.getInstance().strings.TaskLineCallAssigned = "I am a content string!";
// QuestionnaireAnsweredCount has a default value: "{{count}} of {{total}} Answered"// That means we can use "{{count}}" and "{{total}}" expressions for this string.flex.Manager.getInstance().strings.QuestionnaireAnsweredCount = "{{count}}/{{total}}"
TaskLineOutboundCallTitle: T#
Label used as title in Outbound call canvas
Default Value:
Connecting Call
TaskLineOutboundCallHeader: T#
Label used as header in Outbound call canvas
Default Value:
{{task.formattedAttributes.outbound_to}}
TaskLineOutboundCallDetail: T#
Description line used by Outbound call canvas
Default Value:
Your caller ID: {{task.formattedAttributes.from}}<br />Queue: {{task.queueName}}
OutboundDialerPanelPhoneInputCaption: T#
Text shown in the Outbound Dialer panel by the phone number input field
Default Value:
Enter a number
OutboundDialerPanelQueueSelectCaption: T#
Text shown in the Outbound Dialer panel by the queue selector field
Default Value:
Assign a queue
OutboundCallFailedNotificationTitle: T#
Title of generic notification for failed outbound call
Default Value:
Unable to connect your call. Please try again or contact support. [{{reasonCode}}]
OutboundCallFailedNotificationTitleBusy: T#
Title of notification for failed outbound call due to callee being busy
Default Value:
This number is currently busy. Please try again.
OutboundCallFailedNotificationTitleNoAnswer: T#
Title of notification for failed outbound call due to no answer
Default Value:
No answer from this number. Please try again.
OutboundCallFailedNotificationTitleInvalidNumber: T#
Title of notification for failed outbound call due to invalid phone number
Default Value:
Dialed number is invalid. Please check the number and try again.
OutboundCallFailedNotificationTitleDisabledCountry: T#
Title of notification for failed outbound call due to destination country being disabled
Default Value:
Calls to this country are not enabled. To enable calls and change geo permissions, contact your administrator.
OutboundCallFailedNotificationTitleFromNumberUnverified: T#
Title of notification action for failed outbound call due to From number being unverified
Default Value:
Unable to connect your call. The number being used to make outbound calls is not a verified caller ID.
OutboundCallFailedNotificationAction: T#
Title of notification action for failed outbound call
Default Value:
redial
TaskLineOutboundCallConnecting: T#
Shown in the title of ConnectingOutboundCallCanvas
Default Value:
Connecting call…
SetYourStatus: T#
shown in the right top menu as a label to set your status
Default Value:
Set your status
SessionExpired: T#
notification for an expired session
Default Value:
Your session has expired. <a href='#' onClick='window.location.reload()'>Click here to log in again</a>
TaskExtraInfo: T#
shown in the task list on separate section as bigger text
TaskLineCallIncomingTitle: T#
shown in the title of incoming task canvas when task is call
Default Value:
Incoming call
TaskLineCallTransferTitle: T#
shown in the title of incoming task canvas when task is call and transfered
Default Value:
Transfer request
TaskLineCallEndedTitle: T#
shown in the title of call canvas when task is call and wrapup state
Default Value:
Call ended
TaskLineCallReserved: T#
describes an incoming call in the call canvas, task canvas and task list
Default Value:
Incoming call from queue {{task.queueName}}
TaskLineCallDuration: T#
describes an call duration in call canvas
Default Value:
{{helper.durationSinceUpdate}}
TaskLineCallWrapup: T#
describes a call in wrapup status in the call canvas, task canvas and task list
Default Value:
Wrap up | {{helper.durationSinceUpdate}}
TaskLineChatReserved: T#
describes an incoming chat in the task canvas and task list
Default Value:
Incoming chat request
TaskLineSmsReserved: T#
describes an incoming SMS chat in the task canvas and task list
Default Value:
Incoming SMS request
TaskLineChatMessengerReserved: T#
describes an incoming Facebook Messenger chat in task canvas and task list
Default Value:
Incoming Facebook Messenger request
TaskLineGoogleBusinessMessagesReserved: T#
describes an incoming Google Business Messages chat in task canvas and task list
Default Value:
Incoming Google Business Messages request
TaskLineChatWhatsAppReserved: T#
describes an incoming WhatsApp chat in task canvas and task list
Default Value:
Incoming WhatsApp request
TaskLineChatAssigned: T#
describes an assigned chat task (except webchat)
TaskLineEmailWrapup: T#
describes any chat task in wrapup status at the task list
Default Value:
Wrap up | {{helper.durationSinceUpdate}}
TaskLineWebChatAssigned: T#
describes an assigned webchat task at the task list
TaskLineTitle: T#
describes title line for a task in IncomingTaskCanvas for default task channel
TaskReserved: T#
describes an incoming default generic task in the call canvas, task canvas and task list from the agent perspective
Default Value:
Reserved
TaskAssigned: T#
describes an assigned default generic task in task card and task list from the agent perspective
Default Value:
Assigned
TaskWrapup: T#
describes a default generic task in wrapup status in the call canvas, task canvas and task list
Default Value:
In wrap up
TaskCompleted: T#
describes a completed default generic task in call canvas, task canvas and task list
Default Value:
Completed
TaskCanceled: T#
describes a canceled default generic task in call canvas, task canvas and task list
Default Value:
Canceled
TaskPending: T#
describes a pending default generic task in call canvas, task canvas and task list
Default Value:
Pending
TaskFilterActive: T#
shown in the task list filter to include only active tasks
Default Value:
Active Tasks
TaskFilterWrapping: T#
shown in the task list filter to include only tasks in wrap up state
Default Value:
Tasks in wrap up
TaskInfoPanelContent: T#
task-related information displayed on a task information tab
Default Value:
infoPanelContent
NoTasksTitle: T#
string to be shown on the placeholder view when there are no tasks for the agent
Default Value:
Status
NoTasksHintNotAvailable: T#
small hint on the "No Tasks" panel for not available worker
Default Value:
Change activity state to start receiving tasks.
NoTasksHintAvailable: T#
small hint on the "No Tasks" panel for available worker
Default Value:
You are ready to start receiving tasks.
NoCRMTitle: T#
header shown on the placeholder view when there is no CRM configured
Default Value:
CRM config
NoCRMConfigured: T#
main text to be shown on the placeholder view when there is no CRM configured
Default Value:
No CRM configured
NoCRMConfiguredAction: T#
caption of the button on the "No CRM Configured" panel
Default Value:
How to Configure
NoCRMHint: T#
small hint on the "No CRM Configured" panel
Default Value:
Our docs can help you get started.
TaskHeaderXWTEndCall: T#
button label on Task Header to open end call menu for XWT
Default Value:
End call
TaskHeaderXWTLeaveCall: T#
button label on Task Header XWT menu to leave call
Default Value:
Leave the call
TaskHeaderXWTEndForAll: T#
button label on Task Header XWT menu to end call for all participants
Default Value:
End call for everyone
TaskHeaderEndChat: T#
button label on Task Header to end chat and move the task to wrapup
Default Value:
End Chat
TaskHeaderEmailActionsLabel: T#
text to show on Tasks select menu when task is in accepted state.
Default Value:
Task
TaskHeaderStatusAccepted: T#
text to show on Task Header when task (except webchat) is in accepted state.
Default Value:
Live | {{helper.durationSinceUpdate}}
TaskHeaderWebChatStatusAccepted: T#
text to show on Task Header when webchat task is in accepted state.
Default Value:
{{#if helper.isCustomerOnline}} {{{icon name='GreenIndicator'}}} {{else}} {{{icon name='GreyIndicator'}}} {{/if}} Live | {{helper.durationSinceUpdate}}
TaskHeaderGroupCallAccepted: T#
text to show on Task Header when task is conference call and is in accepted state.
TaskHeaderStatusPending: T#
text to show on Task Header when task is in pending state.
TaskHeaderStatusWrapup: T#
text to show on Task Header when task is in wrapup state.
Default Value:
Wrap up | {{helper.durationSinceUpdate}}
TaskHeaderStatusCompleted: T#
text to show on Task Header when task is in completed state.
Default Value:
Completed | {{helper.durationSinceUpdate}}
ColumnHeaderAgent: T#
column name for "agents" column in Supervisor table in the Teams view
Default Value:
Agent
ColumnHeaderCalls: T#
column name for "live calls" column in Supervisor table in the Teams view
Default Value:
Calls
ColumnHeaderTasks: T#
column name for tasks different from calls in Supervisor table in the Teams view
Default Value:
Other Tasks
SupervisorUserCardFirstLine: T#
first line displayed for a user card in Supervisor table in the Teams view
Default Value:
{{worker.fullName}}
SupervisorUserCardSecondLine: T#
second line displayed for a user card in Supervisor table in the Teams view
Default Value:
{{worker.activityName}} | {{worker.activityDuration}}
SupervisorTaskHeaderLine: T#
header of the task detail view in Supervisor UI in the Teams view
Default Value:
TASK_DEFAULT_FROM
SupervisorTaskViewContentHeader: T#
first line of inner content area of task detail view in Supervisor UI in the Teams view
Default Value:
{{worker.fullName}}, {{task.defaultFrom}}
SupervisorTaskLive: T#
default string used by "helper" when calculating detail string for task in live state in the Teams view
Default Value:
{{helper.durationSinceUpdateShort}}
SupervisorTaskWrapUp: T#
default string used by "helper" when calculating detail string for task in wrapping up state in the Teams view
Default Value:
Wrap up | {{helper.durationSinceUpdateShort}}
SupervisorTaskCompleted: T#
default string used by "helper" when calculating detail string for task in completed state in the Teams view
Default Value:
Completed | {{helper.durationSinceUpdateShort}}
SupervisorTaskCardHeader: T#
first line of task details card in the Teams view
Default Value:
TASK_DEFAULT_FROM
SupervisorTaskInfoPanelContent: T#
task-related information displayed on a task information tab in the Teams view
Default Value:
infoPanelContent
LiveCommsMonitoringMessage: T#
text used in Live Comms bar when monitoring a call
Default Value:
You are listening to a call with {{task.defaultFrom}} and {{worker.fullName}}
LiveCommsMonitoringMessageMoreWorkers: T#
text used in Live Comms bar when monitoring a call where there are multiple workers
Default Value:
You are listening to a call with {{task.defaultFrom}} and {{workers.length}} workers
LiveCommsMonitoringMessageNoWorkers: T#
text used in Live Comms bar when monitoring a call for which we are unable to find the associated workers
Default Value:
You are listening to a call with {{task.defaultFrom}}
LiveCommsOngoingCallMessage: T#
text used in Live Comms bar when on a call
Default Value:
You are on a call with {{task.defaultFrom}}
LiveCommsBarStopListening: T#
text in Live Comms bar button to return to stop monitoring a call
Default Value:
STOP LISTENING
WorkerDirectoryItemFirstLine: T#
first line in an item of a Worker Directory
Default Value:
{{worker.fullName}}
WorkerDirectoryItemSecondLine: T#
second line in an item of a Worker Directory
Default Value:
{{worker.activityName}}
WorkerDirectoryAgentsTabLabel: T#
label of the agents tab in the worker directory popup
Default Value:
Agents
WorkerDirectoryQueuesTabLabel: T#
label of the queues tab in the worker directory popup
Default Value:
Queues
WorkerDirectoryQueueItemText: T#
displayed info about a queue item in the list of queues on the queues tab in the worker directory popup
Default Value:
{{queue.name}}
ChatInputDisabledText: T#
text displayed inside a disabled chat input
Default Value:
Conversation ended
WorkerCanvasHeader: T#
header for the worker canvas in Supervisor UI in the Teams view
Default Value:
Profile
WorkerCanvasDetailsHeader: T#
header for the Worker Details section of the worker canvas in Supervisor UI in the Teams view
Default Value:
Agent Details
WorkerCanvasSkillsHeader: T#
header for the Skills section of the worker canvas in Supervisor UI in the Teams view
Default Value:
Skills
WorkerSkillLevelInvalid: T#
message displayed due to failed validation of a provided skill level of the worker canvas in Supervisor UI in the Teams view
Default Value:
Please select a skill level between {{min}} - {{max}}
WorkerSkillPleaseSelect: T#
text displayed as a placeholder in the skills dropdown menu of the worker canvas in Supervisor UI in the Teams view
Default Value:
Add skill
WorkerSkillsNoSkills: T#
message displayed in case there are no skills specified within the worker canvas in Supervisor UI in the Teams view
Default Value:
No skills attributed
WorkerSkillsSchemaMismatch: T#
message displayed in case skills couldn't be parsed due to schema mismatch within the worker canvas in Supervisor UI in the Teams view
Default Value:
Worker skills schema mismatch
WorkerSkillsSaved: T#
message indicating that the skills has been successfully saved at the worker canvas in Supervisor UI in the Teams view
Default Value:
Changes saved successfully
WorkerSkillsError: T#
message indicating that saving changes to skills have failed at the worker canvas in Supervisor UI in the Teams view
Default Value:
Failed to save changes
WorkerSkillsReverted: T#
message indicated that the skills were successfully reset
Default Value:
Changes reverted
WorkerSkillsRemoveSkillButtonAriaLabel: T#
aria label for the remove skill button
Default Value:
Remove skill
UiVersionDeprecated: T#
notification indicating that the current version of Flex is deprecated
Default Value:
{{message}}
RuntimeLoginPlaceholder: T#
placeholder for the runtime login view input field in the runtime login view
Default Value:
Your Runtime Domain
RuntimeLoginWithTwilio: T#
label in the runtime login view for the link that leads to Twilio login page
Default Value:
Login with Twilio.
RuntimeLoginIsAdmin: T#
a text prepending RuntimeLoginWithTwilio
link in the runtime login view
Default Value:
Flex Admin?
RuntimeLoginErrorDomain: T#
an error displayed in case runtime domain couldn't be resolved in the runtime login view
Default Value:
Oops! Well, that didn’t work :( Check your <b>domain</b>.
RuntimeLoginErrorSso: T#
an error displayed in the runtime login view in case SSO isn't properly configured for the Flex project within Twilio Console
Default Value:
Oops! Well, that didn’t work :( Check your <b>SSO</b> setup.
TransferFailedNotification: T#
a notification displayed in case of failed task transfer to another agent
Default Value:
Transfer failed: {{reason}}
TaskCannotBeTransferredNotification: T#
a notification displayed in case the task cannot be transferred, for example when the task state has already changed and cannot be transferred anymore.
Default Value:
Task cannot be transferred
SupervisorTaskCanvasHeader: T#
a header for the task card in Supervisor UI in the Teams view
Default Value:
Monitor Task
WrapupSummaryInput: T#
aria-label for Wrapup summary textarea input
Default Value:
Wrap-up Summary Input
WrapupSummaryRequiredError: T#
Error message for when a wrapup summary textarea is submitted with no input
Default Value:
Summary is required.
WrapupSummaryOnlySpacesError: T#
Error message for when a wrapup summary textarea is submitted with only space characters
Default Value:
Summary cannot only include space characters.
WrapupSummaryTooLongError: T#
Error message for when a wrapup summary textarea is submitted with too many characters
Default Value:
Summary is {{numCharactersOverMax}} character{{#if isPlural}}s{{/if}} too long. Summary must be {{maxCharCount}} characters or fewer.
WrapupSummaryCharCountHelptext: T#
HelpText for the wrapup summary textarea which shows current character count out of max character count
Default Value:
{{summaryLength}} / {{maxCharCount}} characters
WrapupSummaryGenerationCharacterLimitErrorHeader: T#
Heading of error message for when a wrapup summary is generated with too many characters
Default Value:
Summary could not be generated within {{maxCharacterCount}} character limit.
WrapupSummaryGenerationCharacterLimitErrorBody: T#
Body of error message for when a wrapup summary is generated with too many characters
Default Value:
Revise before submitting.
WrapupSummaryRegenerateSummaryLink: T#
Text for link when user is offered to try to generate the summary again
Default Value:
Try again
WrapupNotesLoaderHeader: T#
Header text during the summary loading state, shown to the right of the spinner
Default Value:
Generating...
WrapupNotesContentHeader: T#
Header text shown above the notes content fields
Default Value:
Review auto-generated notes
WrapupSummaryLoaderBodyShortLoadTime: T#
Body text during the summary loading state, shown at 3 seconds
Default Value:
AI model can take up to 10s to auto-generate notes.
WrapupSummaryLoaderBodyMediumLoadTime1: T#
Part 1 of Body text during the summary loading state, shown at 10 seconds
Default Value:
Continue waiting, or
WrapupSummaryAddManuallyLink: T#
Text for link when user is offered to manually add summary
Default Value:
manually add fields
WrapupSummaryLoaderBodyMediumLoadTime2: T#
Part 2 of Body text during the summary loading state, shown at 10 seconds
Default Value:
that could not be auto-generated.
WrapupSummaryErrorHeader: T#
Header text during the summary error state
Default Value:
Notes could not be fully auto-generated.
WrapupCallTranscriptionStatusHeader: T#
Header for call canvas transcription status
Default Value:
Agent Copilot
WrapupCallTranscriptionStatusContent: T#
Content for call canvas transcription status
Default Value:
Call transcription in progress. The transcript will be used to auto-generate notes when the last agent ends the call.
WrapupDispositionCodePlaceholder: T#
Header for wrapup notes preview
Default Value:
Select disposition code
WrapupNotesPreviewHeader: T#
Header for wrapup notes preview
Default Value:
Agent Copilot generates notes automatically
WrapupNotesPreviewHeaderTooltip: T#
Tooltip for wrapup notes preview header
Default Value:
Agent Copilot is your new AI-powered assistant to help you streamline your post-task work. 🎉
WrapupNotesPreviewContent: T#
Content text for wrapup notes preview
Default Value:
Wrap-up notes are generated once the task ends. The agent who ends the task will review the notes before submitting.
WrapupNotesSentimentRequiredTooltip: T#
Tooltip shown for wrapup notes when sentiment selection is required
Default Value:
Select sentiment.
WrapupNotesDispositionRequiredTooltip: T#
Tooltip shown for wrapup notes when disposition selection is required
Default Value:
Select a disposition code.
WrapupNotesDispositionsInactiveTooltip: T#
Tooltip shown for wrapup notes when no dispositions were active
Default Value:
No disposition codes are active. Skip this field.
WrapupNotesSummaryRequiredTooltip: T#
Tooltip shown for wrapup notes when summary input is required
Default Value:
Enter summary.
MicNotAvailableNotification: T#
message shown if microphone device was not found
Default Value:
Unable to access microphone, please check browser settings.
BrowserVoiceDisabledNotification: T#
message shown if voice SDK has been disabled
Default Value:
Call cannot be accepted. Twilio Voice SDK has been disabled.
MessageSizeExceeded: T#
message shown if maximum message length was exceeded
Default Value:
The entered character number exceeds the limit - {{currentCharCount}}/{{maxCharCount}}
UserControlWorkerSecondLine: T#
text to be shown on the second line of user card
Default Value:
{{worker.activityName}} | {{worker.activityDuration}}
UserActivityControlText: T#
text to be shown on the activity control
Default Value:
{{#if isWiderDevice}}{{worker.activityName}}{{#if worker.activityDuration}} | {{/if}}{{/if}}{{#if worker.activityDuration}}<span>{{worker.activityDuration}}</span>{{/if}}
UserActivityControlAriaLabel: T#
text to be shown on the activity control aria label
Default Value:
Menu to change activity. Currently {{activityName}} since {{activityDuration}}.
UserLoggedOutSuccess: T#
label shown after user logged out
Default Value:
You have logged out successfully!
CannotChangeOtherWorkerActivity: T#
message shown if failed to change activity for another user
Default Value:
You cannot change an agent’s activity while they have a pending task/reservation.
LeaveEmailConversationFailed: T#
message shown if failed to leave email conversation
Default Value:
The task could not be left. Try again.
TaskLineCallTransferWorker: T#
Description line used by tasklist item for call transfers made directly to worker
Default Value:
Request from {{task.incomingTransferObject.worker.fullName}} (direct)
TaskLineCallTransferWorkerDetail: T#
Description line used by incoming call panel for call transfers made directly to worker
Default Value:
From: {{task.incomingTransferObject.worker.fullName}} (direct)<br />Queue: {{task.queueName}}
TaskLineCallTransferQueue: T#
Description line used by tasklist item panel for call transfers made to queue
Default Value:
Request from {{task.incomingTransferObject.worker.fullName}} ({{task.incomingTransferObject.queue.name}})
TaskLineCallTransferQueueDetail: T#
Description line used by incoming call panel for call transfers made to queue
Default Value:
From: {{task.incomingTransferObject.worker.fullName}}<br />Queue: {{task.queueName}}
CallParticipantStatusLive: T#
Default text to show on participant when they are in the call
Default Value:
Live
CallParticipantStatusConnecting: T#
Default text to show while connecting to another agent during warm-transfer
Default Value:
Calling...
CallParticipantStatusOnHold: T#
Text to show on participant when they are in the call
Default Value:
On Hold
CallCanvasWorkerOnHold: T#
Text to show on call canvas when worker is on hold
Default Value:
You are on hold
CallParticipantStatusLeft: T#
Text to show on participant when they has left the call
Default Value:
Caller left
CallParticipantStatusTransferFailed: T#
Text to show on participant when it is failed transfer
Default Value:
No Answer
CallParticipantStatusKickConfirmation: T#
Text to show on participant when kick action needs confirmation
Default Value:
Remove from call
CallParticipantStatusKickCancellation: T#
Text to show on participant when kick action is to be cancelled
Default Value:
Cancel removing from call
CallParticipantCustomerName: T#
Text used to denote customer in call canvas
Default Value:
TASK_DEFAULT_FROM
SupervisorTaskGroupCall: T#
Text shown in supervisor task cards for group calls
Default Value:
{{helper.durationSinceUpdateShort}} | ({{task.conference.liveParticipantCount}})
PredefinedChatMessageAuthorName: T#
author name of the optional predefined messaged displayed in ChatWidget MessagingCanvas
Default Value:
Bot
PredefinedChatMessageBody: T#
body of the optional predefined messaged displayed in ChatWidget MessagingCanvas
Default Value:
Hi there! How can we help you today?
AgentStatusAvailable: T#
Label to indicate "Available" agents state in QueuesView barChar
Default Value:
Available
AgentStatusOffline: T#
Label to indicate "Offline" agents state in QueuesView barChar
Default Value:
Offline
ActiveTasksTileTitle: T#
Label used as title in ActiveTasksTile in QueuesView
Default Value:
Active tasks
WaitingTasksTileTitle: T#
Label used as title in WaitingTasksTile in QueuesView
Default Value:
Waiting tasks
AgentsByActivityTileTitle: T#
Label used as title in AgentsByActivityTile in QueuesView
Default Value:
Agents
LongestWaitTimeTileTitle: T#
Label used as title in LongestWaitTimeTile in QueuesView
Default Value:
Longest wait
QueuesNoDataBodyForAdmin: T#
NoData component body for QueuesView for Admin users
Default Value:
You have no Queues set up. Please configure your Queues.
QueuesNoDataBodyForSupervisor: T#
NoData component body for QueuesView for Supervisor users
Default Value:
There are no Queues set up. Please contact your Administrator.
QueuesNoDataLinkLabelForAdmin: T#
NoData component link label for QueuesView for Admin users
Default Value:
Add Queue
LogToFileStartLoggingText: T#
html content shown in Start logging dropdown
LogToFileStopLoggingLabel: T#
button label shown in Stop logging dropdown
Default Value:
Finish and download
LogToFileStartLoggingLabel: T#
button label shown in Start logging dropdown
Default Value:
Refresh and start
LogToFileStopLoggingText: T#
html content shown in Stop logging dropdown
PendingReservationsOnLogoutNotification: T#
Notification when trying to log out while having pending notifications
Default Value:
You cannot logout while you have a pending task/reservation
PendingReservationsOnActivityStateChangeNotification: T#
Notification when trying to change activity to unavailable while having pending notifications
Default Value:
You cannot update your activity while you have a pending task/reservation
WorkerActivityUpdateFailedNotification: T#
Notification when activity state fails to change due to a service error
Default Value:
Updating activity failed (ERROR {{statusCode}}). Please try again or contact your administrator.
DisabledHangupCallTooltip: T#
Tooltip used on disabled hangup call icon button
Default Value:
Hang up cannot be performed as call is in wrap up state
UnholdAgentTooltip: T#
Tooltip used on unhold agent icon button
Default Value:
Unhold {{worker.fullName}}
DisabledColdTransferTooltip: T#
Tooltip used on disabled cold transfer icon button
Default Value:
Transfer to {{name}} cannot be performed as {{name}} is unavailable
DisabledWarmTransferTooltip: T#
Tooltip used on disabled warm transfer icon button
Default Value:
Consult {{name}} cannot be performed as {{name}} is unavailable
StopMonitorCallTooltip: T#
Tooltip used on stop monitoring call icon button
Default Value:
Stop Monitoring Call
ChatOrchestrationAddToConversationFailed: T#
Error text to be shown if 'AddToConversation' Chat Orchestration failed
Default Value:
Failed to add worker to the conversation.
ChatOrchestrationDeactivateConversationFailed: T#
Error text to be shown if 'DeactivateConversation' Chat Orchestration failed
Default Value:
Failed to deactivate the conversation.
ChatOrchestrationLeaveConversationFailed: T#
Error text to be shown if 'LeaveConversation' Chat Orchestration failed
Default Value:
Failed to remove worker from the conversation.
DisabledOpenDialpadTooltip: T#
Tooltip used on disabled open dialpad icon button
Default Value:
Open dialpad cannot be performed as call is in wrap up state
DisabledCloseDialpadTooltip: T#
Tooltip used on disabled close dialpad icon button
Default Value:
Close dialpad cannot be performed as call is in wrap up state
OpenDirectoryTooltip: T#
Tooltip used on open directory icon button
Default Value:
Open transfer directory
DisabledOpenDirectoryTooltip: T#
Tooltip used on disabled open directory icon button
Default Value:
Transfer directory cannot be opened as call is in wrap up state
ChatOrchestrationAddToChatChannelFailed: T#
Error text to be shown if 'AddToChatChannel' Chat Orchestration failed
Default Value:
AddToChatChannel Chat Orchestration failed
ChatOrchestrationDeactivateChatChannelFailed: T#
Error text to be shown if 'DeactivateChatChannel' Chat Orchestration failed
Default Value:
DeactivateChatChannel Chat Orchestration failed
ChatOrchestrationLeaveChatChannelFailed: T#
Error text to be shown if 'LeaveChatChannel' Chat Orchestration failed
Default Value:
LeaveChatChannel Chat Orchestration failed
TeamsViewFilterAction: T#
Text for filter button in teams view
Default Value:
Filter{{#if filterCount}} ({{filterCount}}){{/if}}
TeamsViewClearSearchAction: T#
Text for clear search link in teams view
Default Value:
Clear search result
TeamsViewClearSearchPlaceholder: T#
Text for search input placeholder in teams view
Default Value:
Search Agents
TeamsViewResultsSummaryErrorTitle: T#
Info card title when an error fetching the workers occurs
Default Value:
Something went wrong
TeamsViewResultsSummaryErrorMessage: T#
Info card message when an error fetching the workers occurs
Default Value:
We could not load the data. Please try again or refresh the browser. If this persits, please contact your administrator.
TeamsViewResultsSummaryLongQueryErrorTitle: T#
Info card title when an error due to the live query being too long occurs
Default Value:
Unable to filter results
TeamsViewResultsSummaryLongQueryErrorMessage: T#
Info card message when an error due to the live query being too long occurs
Default Value:
Too many filters applied. Please select less filters and try again. If this persists, please contact your administrator.
TeamsViewResultsSummaryNoWorkersDisplayedTitle: T#
Info card title when no workers are displayed (0 workers)
Default Value:
No results found
TeamsViewResultsSummaryNoWorkersDisplayed: T#
Text displayed when no workers are displayed (0 workers)
Default Value:
We couldn't find any agents that matched your filter criteria. You can retry with different filters.
TeamsViewResultsSummaryMaxWorkersDisplayed: T#
Text displayed when the max amount of workers is displayed - as we have a cap of 200 server-side
Default Value:
Showing maximum number of agents. Refine results via search or
TeamFiltersPanelSingularLabel: T#
Used in TeamFilters to display the number of agents (1)
Default Value:
Viewing <strong>{{number}}</strong> agent
TeamFiltersPanelPluralLabel: T#
Used in TeamFilters to display the number of agents (0, 1+)
Default Value:
Viewing <strong>{{number}}</strong> agents
RequestBrowserNotificationPermissions: T#
notification requesting pemissions for browser notifications
Default Value:
We need your permission to <a href='#'>enable browser notifications</a>
IncomingCallBrowserNotificationTitle: T#
title of browser notification for incoming call
Default Value:
Incoming call
IncomingCallBrowserNotificationBody: T#
body of browser notification for incoming call
Default Value:
From: {{task.defaultFrom}}
IncomingCallNotificationTitle: T#
body of in app notification for incoming call
Default Value:
Incoming call from {{task.defaultFrom}}
IncomingCallTransferNotificationTitle: T#
body of in app notification for incoming call transfer
Default Value:
Transfer request from {{task.defaultFrom}}
IncomingCallTransferBrowserNotificationTitle: T#
title of browser notification for incoming call transfer
Default Value:
Transfer request
IncomingCallTransferWorkerBrowserNotificationBody: T#
body of browser notification for incoming call transfer from worker
Default Value:
From {{task.incomingTransferObject.worker.fullName}} (direct)
IncomingCallTransferQueueBrowserNotificationBody: T#
body of browser notification for incoming call transfer from queue
Default Value:
From {{task.incomingTransferObject.worker.fullName}} ({{task.incomingTransferObject.queue.name}})
IncomingNotificationAccept: T#
button title to accept incoming task from notification
Default Value:
accept
IncomingNotificationReject: T#
button title to reject incoming task from notification
Default Value:
reject
IncomingUnregisteredTaskNotificationTitle: T#
generic app notification for new unregistered task channel
Default Value:
Incoming task from {{task.defaultFrom}}
IncomingChatNotificationTitle: T#
in app notification title for chat task
Default Value:
Incoming chat request from {{task.defaultFrom}}
IncomingMessengerNotificationTitle: T#
in app notification title for Facebook Messenger task
Default Value:
Incoming Facebook Messenger request from {{task.defaultFrom}}
IncomingGoogleBusinessMessagesNotificationTitle: T#
in app notification title for Google Business Messages task
Default Value:
Incoming Google Business Messages request from {{task.defaultFrom}}
IncomingWhatsAppNotificationTitle: T#
in app notification title for WhatsApp task
Default Value:
Incoming WhatsApp request from {{task.defaultFrom}}
IncomingSmsNotificationTitle: T#
in app notification title for sms task
Default Value:
Incoming SMS request from {{task.defaultFrom}}
IncomingEmailNotificationTitle: T#
in app notification title for email task @private
Default Value:
Incoming Email request from {{task.defaultFrom}}
IncomingEmailBrowserNotificationBody: T#
in app notification title for email task @private
Default Value:
From: {{task.attributes.customerAddress}}
IncomingChatBrowserNotificationTitle: T#
browser notification title for chat task
Default Value:
Incoming chat request
IncomingMessengerBrowserNotificationTitle: T#
browser notification title for Facebook Messenger task
Default Value:
Incoming Facebook Messenger request
IncomingGoogleBusinessMessagesBrowserNotificationTitle: T#
browser notification title for Google Business Messages task
Default Value:
Incoming Google Business Messages request
IncomingWhatsAppBrowserNotificationTitle: T#
browser notification title for WhatsApp task
Default Value:
Incoming WhatsApp request
IncomingSmsBrowserNotificationTitle: T#
browser notification title for sms task
Default Value:
Incoming SMS request
IncomingChatBrowserNotificationBody: T#
browser notification body for chat task
Default Value:
From: {{task.defaultFrom}}
TaskTabHeaderMessenger: T#
header of content tab for Facebook Messenger tasks
Default Value:
Facebook Messenger
TaskTabHeaderGoogleBusinessMessages: T#
header of content tab for Google Business Messages tasks
Default Value:
Google Business Messages
QueuesStatsHeaderAgentsActivity: T#
Queues Stats table header: Agents by activity
Default Value:
Agents
QueuesStatsHeaderAvgWaitTime: T#
Queues Stats table sub-header: Now
Default Value:
Avg. Speed of Answer
QueueStatsMetricsInfoText: T#
Queues Stats Filter Metrics info text
Default Value:
Select up to 8 metrics to avoid scrolling.<br /> ‘Now’ metrics refresh every 3 seconds. ‘30 min’ and ‘Today’ metrics refresh every 15 seconds.
QueuesStatsSelectQueues: T#
Queues Stats select queue
Default Value:
Select up to 20 queues for optimal performance
QueuesStatsSelectCards: T#
Queues Stats select card
Default Value:
Select up to 6 cards to avoid scrolling
FlexInsightsLoginFailedNotificationTitle: T#
notification title when Flex Insights login fails
Default Value:
Flex Insights has been unable to load, please reload Flex to gain access
FlexInsightsDataFetchFailedNotificationTitle: T#
notification title when Flex Insights data fetch fails
Default Value:
Flex Insights has been unable to fetch some of your dashboards, please try again.
FlexInsightsLoginFailedNotificationAction: T#
notification action when Flex Insights login fails
Default Value:
Reload
InputDeviceErrorNotification: T#
notification title when audio input device is not found or fails to initialize
Default Value:
Unable to find or initialize audio input device
AnonymousParticipant: T#
Default name for participant whose name cannot be retrieved from its attributes
Default Value:
Anonymous
OutboundErrorGeneral: T#
Error string shown in outbound calling dialpad in case of general error
Default Value:
Unable to connect your call. Please try again or contact support.
OutboundErrorMissingDestination: T#
Error string shown in outbound calling dialpad in case of missing destination
Default Value:
Unable to connect your call. Please check the number and try again.
OutboundErrorMissingQueue: T#
Error string shown in outbound calling dialpad in case of missing queue
Default Value:
Unable to connect your call. Please select a queue and try again.
OutboundErrorNotInQueue: T#
Error string shown in outbound calling dialpad in case the agent is not part of the chosen queue
Default Value:
Cannot make call on behalf of queue ‘{{queue}}‘, because you are not assigned to this queue.
NoOutboundCallingWhenOffline: T#
Text shown in the outbound calling panel when user is in offline status
Default Value:
To make a call, please change your status from '{{activityName}}'
ErrorPageDownloadReportButton: T#
Error page's "Download Report" button text
Default Value:
Download report
ReconnectingConnection: T#
Notification text shown when UI loses internet connection
Default Value:
Connection lost. Attempting to reconnect.
DegradedWarning: T#
Notification text shown when flex is degraded @private
Default Value:
<b style='font-weight:bold;'>Issues detected.</b> We have detected a problem with a service which might affect your work.
DegradedNotificationOpenStatusPanelAction: T#
Title of notification action for opening status panel @private
Default Value:
open status panel
DegradedNotificationRefreshAction: T#
Title of notification action for refreshing the age @private
Default Value:
refresh
DegradedNotificationDownloadReportAction: T#
Title of notification action for downloading error report @private
Default Value:
download report
OpenInNewWindow: T#
Title on a button that opens current content in a new window
Default Value:
Open in a new window
ConversationCommentFormCategory: T#
Title of the Category selector in Comment Form
Default Value:
Category
ConversationCommentFormCommentLabel: T#
Title of the Comment input in the Comment Form
Default Value:
Comment
ConversationCommentInputPlaceholder: T#
Placeholder for the Comment input on Conversation View
Default Value:
Write your comment here
ConversationCommentSaveButton: T#
Save button title in the Comment form in the Conversation View
Default Value:
Save
QuestionnaireSelectorLabel: T#
The label for the selector of Questionnaire in Assessment Panel
Default Value:
Select a Questionnaire:
ConversationInfoCommentButton: T#
The Comment button text in the Conversation View
Default Value:
Comment
ConversationInfoAssessButton: T#
The Assessment button text in the Conversation View
Default Value:
Assess
SegmentSelectorLabel: T#
The label next to the segment selector in the Conversation View
Default Value:
Segments
PlayerOptionCurrentPosition: T#
The Player option to copy link containing current position
Default Value:
Copy Current Position
PlayerOptionMoreOptionsButtonAriaLabel: T#
The Player option button label to select more options
Default Value:
More options
PlayerConversationSelectorLabel: T#
The label for conversation dropdown selector
Default Value:
Select a conversation
ConversationViewDashboardLink: T#
The link to Dashboard in Conversation View breadcrumbs
Default Value:
Dashboard
ConversationViewBreadcrumbConversation: T#
The Conversation in Conversation View breadcrumbs
Default Value:
Conversation
ConversationViewAgentInTeam: T#
The information about agent's team in Conversation View
Default Value:
<strong>{{agent}}</strong> in <strong>{{team}}</strong>
ConversationViewCallerInfo: T#
The information about the caller and queue the call originated from
Default Value:
{{caller}} via {{queue}}
TranscriptPanelTitle: T#
The title for Chat Transcript conversation view panel
Default Value:
Chat History
EmailTranscriptPanelTitle: T#
The title for Email Transcript conversation view panel
Default Value:
Email History
EmptyFindingsList: T#
The information about empty findings list in Conversation View
Default Value:
No Findings to display
EmptyCommentListTitle: T#
Information about the empty Comment list in Conversation View
Default Value:
No comments yet
EmptyCommentListSubtitle: T#
Subtitle in information about the empty Comment list in Conversation View
Default Value:
Give feedback to agents by commenting the conversation
CommentDurationAndAuthor: T#
Content of the tooltip shown after hovering individual comment in Conversation View
Default Value:
{{duration}} - by {{author}}
QuestionnaireAnsweredCount: T#
Information about how many questions have been answered in a Questionnaire
Default Value:
{{count}} of {{total}} Answered
QuestionnaireAllAnswered: T#
Information about all questions answered in Questionnaire
Default Value:
All Answered
SLADailyMetricsResetTitle: T#
SLA Preferences - Daily Metrics Reset title
Default Value:
Daily Metrics Reset{{#if timezone}} - {{timezone}}{{/if}}
SLAPreferencesGlobalLevelsSubtitle: T#
SLA Preferences - Global levels section subtitle
Default Value:
This will apply to all queues and channels without custom levels.
SLAPreferencesCustomLevelsTitle: T#
SLA Preferences - Custom levels section title
Default Value:
Custom service levels
SLAPreferencesCustomLevelsSubtitle: T#
SLA Preferences - Custom levels section subtitle
Default Value:
Set custom service levels for queues and channels. Custom settings will override the global service level
SLAPreferencesQueueNameColumn: T#
SLA Preferences - Header for the queue names column in the queues table
Default Value:
Queues
SLAPreferencesMetricsResetColumn: T#
SLA Preferences - Header for the daily metrics reset column in the queues table
Default Value:
Daily metrics reset
SLAPreferencesChannelLevelsColumn: T#
SLA Preferences - Header for the channel service levels column in the queues table
Default Value:
Channel service levels
SLAPreferencesDefaultSettingsIndicator: T#
SLA Preferences - A string to indicate that default settings are in use
Default Value:
Global
SLAPreferencesCustomSettingsIndicator: T#
SLA Preferences - A string to indicate that custom settings are in use
Default Value:
Custom
SLAGlobalPageSubtitle: T#
SLA Preferences - Global SL Page subtitle
Default Value:
Set the default service level for all queues and channels.
SLAGlobalFormTimeZoneInput: T#
SLA Preferences - Global SL Form Timezone label
Default Value:
Time zone
SLAGlobalFormServiceLevelThresholdSubtitle: T#
SLA Preferences - Global SL Form Service Level threshold subtitle
Default Value:
Tasks accepted within this time will meet the SLA.
SLAGlobalFormShortAbandonsSubtitle: T#
SLA Preferences - Global SL Form Short abandons subtitle
Default Value:
The SLA will exclude tasks abandoned by the customer within this time.
SLAPreferencesCustomLevelsError: T#
SLA Preferences - An error message displayed when custome service levels section fails to load
Default Value:
There was a problem loading queue data.
SLAPreferencesTimezoneSelectPlaceholder: T#
SLA Preferences - Timezone select placeholder
Default Value:
Select timezone…
SLAPreferencesTimezoneSelectNoSearchResultsMessage: T#
SLA Preferences - Timezone select message displayed when no matching timezone is found when searching
Default Value:
No options
ConfirmableDialogConfirmButton: T#
Default value for Confirm in confirmation dialog
Default Value:
Confirm
ConfirmableDialogCancelButton: T#
Default value for Cancel in confirmation dialog
Default Value:
Cancel
GlobalSLConfirmDialogTitle: T#
The title of the confirmation dialog when saving new global service levels
Default Value:
Are you sure you want to change the global service level?
GlobalSLConfirmDialogAllQueues: T#
The information about all queues being affected in Global SL Confirm dialog
Default Value:
These settings will apply to all queues and channels without custom service levels set up.
GlobalSLConfirmDialogResetTimeInfo: T#
The information about next reset time in Global SL Confirm dialog
Default Value:
Real-time Metrics will be reset today at {{time}}.
GlobalSLConfirmDialogAllConversations: T#
The information about all conversations being affected in Global SL Confirm dialog
Default Value:
Service Level Threshold and Short Abandon changes will take effect now.
GlobalSLConfirmDialogWarning: T#
The warning about possibility of inconsistent reporting
Default Value:
Making these changes during a shift might lead to inconsistent reporting.
GlobalSLConfirmDialogError: T#
The error notification when submitting the new configuration fails
Default Value:
We're sorry, the save was unsuccessful. Please try again, or contact your support team if you continue to see this message.
GlobalSLSuccessNotification: T#
Notification shown when SL global metrics have been saved successfully
Default Value:
Successfully updated the global service level.
SessionInvalidated: T#
Text shown in the multi-session alert when the session is expired
Default Value:
This session is no longer active.
SessionAlreadyExists: T#
Title of the multi-session alert when user attempts to open multiple sessions
Default Value:
You're logged in elsewhere
SessionAlreadyExistsDesc: T#
Description of the multi-session alert when user attempts to open multiple sessions
SessionTimeoutMessage: T#
Text of the counter message in the multi-session alert when user attempts to open multiple sessions
Default Value:
This screen will time out in {{timeout}} seconds
SessionOngoingCallMessage: T#
Title of the multi-session alert when user attempts to open multiple sessions being on call
Default Value:
You’re on a call elsewhere
SessionOngoingCallDesc: T#
Description of the multi-session alert when user attempts to open multiple sessions being on call
SessionDropOngoingCall: T#
Title of the call to action button of the multi-session alert when user attempts to open multiple sessions being on call
Default Value:
Drop Call and Log In
SecondIncomingVoiceCallNotificationContent: T#
Main content for SecondVoiceCallIncoming notification
Default Value:
Incoming call. Do you want to accept this task and end your current voice call?
SecondIncomingVoiceCallNotificationAccept: T#
'Accept' button label for SecondVoiceCallIncoming notification
Default Value:
Accept
SecondIncomingVoiceCallNotificationReject: T#
'Reject' button label for SecondVoiceCallIncoming notification
Default Value:
Reject
CopyClipboardFailed: T#
The error when failed to copy to clipboard
Default Value:
Failed to copy to clipboard: {{error}}
TaskInfoPanelButtonStartConversation: T#
Label for the StartConversation button in the Task Info Panel @private
Default Value:
Start conversation
NewTaskHeaderSecondLine: T#
Header for the new task screen @private
Default Value:
{{helper.durationSinceUpdate}}
CreateNewTaskDisableLabelOffline: T#
Create new task button disabled label for woker offline @private
Default Value:
To start a task, please change your status from 'Offline'
CustomerEmailAddressLabel: T#
Label for customer email input on the new task creation screen @private
Default Value:
Recipient's address
CustomerEmailAddressPlaceholder: T#
Placeholder for customer email input on the new task creation screen @private
Default Value:
example@company.com
NoOutboundTasksWhenOffline: T#
Text shown on button hover in the NewTaskCanvas when user is in offline status @private
Default Value:
To start a task, please change your status from 'Offline'
DefaultQueueIndicator: T#
Text shown in the queue selector when the queue is set as default @private
Default Value:
(default)
DraftNewTaskButton: T#
Label for the draft new outbound task button button @private
Default Value:
+ New task
UserPopoverAriaLabel: T#
The text for profile controls popover aria label
Default Value:
Popover. User controls for {{fullName}}.
ProfileCardAriaLabel: T#
Text for ProfileCard aria label
Default Value:
User {{fullName}}. Click for option to log out.
QualityManagementPageSubtitle: T#
Quality Management page subtitle
Default Value:
Create and edit questionnaires for quality assurance management
QualityManagementQuestionnairesTabLabel: T#
Quality Management questionnaires tab label
Default Value:
Questionnaires
QualityManagementNoCategoryTitle: T#
Title of the box shown in Quality Management when no question categories exist
Default Value:
New category
QualityManagementNoCategoryContent: T#
Content of the box shown in Quality Management when no question categories exist
Default Value:
First write a new category to create a question in. They help you organize and group your questions.
QualityManagementNoQuestionsTitle: T#
Title of the box shown in Quality Management when there are no questions in the category
Default Value:
Write a new question in this category
QualityManagementNoQuestionsContent: T#
Content of the box shown in Quality Management when there are no questions in the category
Default Value:
Write questions you wish to use in your questionnaires. You can add, remove, and modify these at any time.
QualityManagementNoQuestionnaireTitle: T#
Title of the box shown in Quality Management when no questionnaires exist
Default Value:
Create a questionnaire
QualityManagementNoQuestionnaireContent: T#
Content of the box shown in Quality Management when no questionnaires exist
Default Value:
Create a questionnaire and select the questions you wish to be included. You can change this selection at any time
QualityManagementEmptyQuestionnaireTitle: T#
Title of the box shown in Questionnaire view when the questionnaire is empty
Default Value:
Add questions to this questionnaire
QualityManagementEmptyQuestionnaireContent: T#
Content of the box shown in Questionnaire view when the questionnaire is empty
Default Value:
Select questions to add to this questionnaire. You can change the selection at any time.
QualityManagementNewCategoryButton: T#
A button to create a new question category in Quality Management
Default Value:
New category
QualityManagementNewQuestionnaireButton: T#
A button to create a new questionnaire in Quality Management
Default Value:
New questionnaire
QualityManagementNewQuestionButton: T#
A button to create a new question in Quality Management
Default Value:
New question
QualityManagementAddQuestionsButton: T#
A button to add questions to a questionnaire in Quality Management
Default Value:
Add questions
QualityManagementNewCategoryDialogTitle: T#
Title of the New Category dialog in Quality Management
Default Value:
New category
QualityManagementEditCategoryDialogTitle: T#
Title of the Edit Category dialog in Quality Management
Default Value:
Edit category
QualityManagementDeleteCategoryDialogTitle: T#
Title of the Delete Category dialog in Quality Management
Default Value:
Delete category
QualityManagementDeleteCategoryDialogContent: T#
Content of the Delete Category dialog in Quality Management
QualityManagementDeleteQuestionDialogTitle: T#
Title of the Delete Question dialog in Quality Management
Default Value:
Delete question
QualityManagementDeleteQuestionDialogContent: T#
Content of the Delete Question dialog in Quality Management
QualityManagementDeleteQuestionnaireDialogTitle: T#
Title of the Delete Questionnaire dialog in Quality Management
Default Value:
Delete questionnaire
QualityManagementDeleteQuestionnaireDialogContent: T#
Content of the Delete Questionnaire dialog in Quality Management
QualityManagementCategoryDialogCategoryInputLabel: T#
Label for category name input in category dialog in Quality Management
Default Value:
Category
QualityManagementCategoryDialogCategoryMissingError: T#
Error for missing title in category dialog in Quality Management
Default Value:
The Category title cannot be empty.
QualityManagementNewQuestionDialogTitle: T#
Title of the New Question dialog in Quality Management
Default Value:
New question
QualityManagementEditQuestionDialogTitle: T#
Title of the Edit Question dialog in Quality Management
Default Value:
Edit question
QualityManagementQuestionDialogQuestionInputLabel: T#
Label for question name input in question dialog in Quality Management
Default Value:
Question
QualityManagementQuestionDialogQuestionMissingError: T#
Error for missing title in question dialog in Quality Management
Default Value:
The Question title cannot be empty.
QualityManagementQuestionDialogCategorySelectLabel: T#
Label for category name select in question dialog in Quality Management
Default Value:
Category
QualityManagementQuestionDialogCategoryMissingError: T#
Error for missing category in question dialog in Quality Management
Default Value:
The Category cannot be empty.
QualityManagementQuestionDialogDescriptionInputLabel: T#
Label for description input in question dialog in Quality Management
Default Value:
Description
QualityManagementQuestionDialogAnswerSelectLabel: T#
Label for answer select in question dialog in Quality Management
Default Value:
Answer
QualityManagementQuestionDialogAnswerMissingError: T#
Error for missing answer in question dialog in Quality Management
Default Value:
The Answer cannot be empty.
QualityManagementQuestionDialogNAAnswerCheckboxLabel: T#
Label for N/A answer checkbox in question dialog in Quality Management
Default Value:
Allow N/A answer
QualityManagementNewQuestionnaireDialogTitle: T#
Title of the New Questionnaire dialog in Quality Management
Default Value:
New questionnaire
QualityManagementEditQuestionnaireDialogTitle: T#
Title of the Edit Questionnaire dialog in Quality Management
Default Value:
Edit questionnaire
QualityManagementQuestionnaireDialogQuestionnaireInputLabel: T#
Label for questionnaire name input in questionnaire dialog in Quality Management
Default Value:
Questionnaire title
QualityManagementQuestionnaireDialogQuestionnaireMissingError: T#
Error for missing title in questionnaire dialog in Quality Management
Default Value:
The Questionnaire title cannot be empty.
QualityManagementQuestionnaireDialogDescriptionInputLabel: T#
Label for description input in questionnaire dialog in Quality Management
Default Value:
Description
QualityManagementDialogDeleteButton: T#
Delete button in QualityManagement dialogs
Default Value:
Delete
QualityManagementQuestionnairesTableHeaderName: T#
Quality Management questionnaires table name column header
Default Value:
Questionnaire
QualityManagementQuestionnairesTableHeaderQuestionsCount: T#
Quality Management questionnaires table questions count column header
Default Value:
Number of questions
QualityManagementQuestionnairesTableHeaderEditTimestamp: T#
Quality Management questionnaires table edit timestamp column header
Default Value:
Last edited
QualityManagementQuestionnairesTableHeaderStatus: T#
Quality Management questionnaires table status column header
Default Value:
Available for assessment
QualityManagementQuestionsTableHeaderName: T#
Quality Management questions table name column header
Default Value:
Question ({{count}})
QualityManagementQuestionsTableHeaderCategory: T#
Quality Management questions table category column header
Default Value:
Category
QualityManagementQuestionsTableHeaderUsage: T#
Quality Management questions table usage column header
Default Value:
Usage
QualityManagementQuestionsTableHeaderDescription: T#
Quality Management questions table description column header
Default Value:
Description
QualityManagementQuestionsTableHeaderAnswer: T#
Quality Management questions table answer column header
Default Value:
Answer
QualityManagementQuestionnairesSearchInputPlaceholder: T#
Quality Management questionnaires search input placeholder
Default Value:
Search questionnaires
QualityManagementQuestionnaireViewLastEditedByLabel: T#
Label for the last edit author in Questionnaire view in Quality Management
Default Value:
Last edited
QualityManagementQuestionnaireViewCreatedByLabel: T#
Label for the created date in Questionnaire view in Quality Management
Default Value:
Created
QualityManagementQuestionnaireViewAvailabilityLabel: T#
Label for questionnaire availability switch in Questionnaire view in Quality Management
Default Value:
Available for assessment
QualityManagementQuestionnaireViewTitle: T#
Quality Management Questionnaire view title
Default Value:
Questionnaire
QualityManagementQuestionnaireAddQuestionsViewTitle: T#
Quality Management Questionnaire Add Questions view title
Default Value:
Add questions
QualityManagementQuestionnaireAddQuestionsCancelButton: T#
Cancel question selection in Questionnaire Add Questions view
Default Value:
Cancel
QualityManagementQuestionnaireAddQuestionsSaveButton: T#
Save question selection in Questionnaire Add Questions view
Default Value:
Save
QualityManagementQuestionnaireAddQuestionsSelectedQuestionsCount: T#
Selected questions count in Questionnaire Add Questions view
Default Value:
{{count}} questions selected
QualityManagementQuestionnaireAddQuestionsCategorySelectedQuestionsCount: T#
Selected questions count within a category in Questionnaire Add Questions view
Default Value:
{{count}} out of {{total}} selected`
QualityManagementQuestionnaireViewQuestionsTableTitle: T#
Title of the Questions table in the Quality Management Questionnaire View
Default Value:
Questions
QualityManagementDuplicatedQuestionnaireName: T#
Name of the duplicated questionnaire
Default Value:
Copy of {{name}}
QualityManagementMenuItemDuplicate: T#
Duplicate menu item in Quality Management views
Default Value:
Duplicate
NoTokenErrorNotificationBody: T#
Content for NoTokenErrorNotification body
Default Value:
Your session will expire in 10 minutes. Please refresh the page to restore your session before it expires. If this happens again, contact your administrator.
QualityManagementQuestionnaireAvailable: T#
"Available" string for a Questionnaire
Default Value:
Available
QualityManagementAnswerSetYesNo: T#
Quality Management - answer set Yes, No for question
Default Value:
Yes, No
QualityManagementAnswerSetGoodPoor: T#
Quality Management - answer set Good, Poor for question
Default Value:
Good, Poor
QualityManagementAnswerSetGoodFairPoor: T#
Quality Management - answer set Good, Fair, Poor for question
Default Value:
Good, Fair, Poor
QualityManagementAnswerSetGoodAcceptablePoor: T#
Quality Management - answer set Good, Acceptable, Poor for question
Default Value:
Good, Acceptable, Poor
QualityManagementAnswerSetCompletePartialMissing: T#
Quality Management - answer set Complete, Partial, Missing for question
Default Value:
Complete, Partial, Missing
QualityManagementAnswerSetFiveStars: T#
Quality Management - answer set Five Stars for question
Default Value:
Five Stars
QualityManagementAnswerYes: T#
Quality Management and Conversation Screen - Answer Yes
Default Value:
Yes
QualityManagementAnswerGood: T#
Quality Management and Conversation Screen - Answer Good
Default Value:
Good
QualityManagementAnswerPoor: T#
Quality Management and Conversation Screen - Answer Poor
Default Value:
Poor
QualityManagementAnswerFair: T#
Quality Management and Conversation Screen - Answer Fair
Default Value:
Fair
QualityManagementAnswerAcceptable: T#
Quality Management and Conversation Screen - Answer Acceptable
Default Value:
Acceptable
QualityManagementAnswerComplete: T#
Quality Management and Conversation Screen - Answer Complete
Default Value:
Complete
QualityManagementAnswerPartial: T#
Quality Management and Conversation Screen - Answer Partial
Default Value:
Partial
QualityManagementAnswerMissing: T#
Quality Management and Conversation Screen - Answer Missing
Default Value:
Missing
QualityManagementAnswerNA: T#
Quality Management and Conversation Screen - Answer N/A
Default Value:
N/A
NewOutboundTaskAriaLabel: T#
New Outbound Task Aria Labels
Default Value:
Create new outbound task. Opens new task canvas.
ShortcutUsedTooRecentlyNotificationTitle: T#
Keyboard Shortcuts
Default Value:
{{shortcutName}} shortcut used too quickly. Please try again.
UnifyPlaceholderHeader: T#
Header for Flex Unify placeholder view
Default Value:
Your customer data, right here in Flex
UnifyPlaceholderText: T#
Flex Unify informative text blob
Default Value:
With CustomerAI, see real-time customer profiles that improve with every interaction. Dynamic views of your customers and their engagement, powered by Twilio Segment. Alternatively, bring your existing CRM into Flex.
UnifyPlaceholderAgentText: T#
Flex Unify placeholder text for agents
Default Value:
Reach out to your supervisor for more information.
ProfileNotFoundTitle: T#
Title text when profiles are not auto resolved
Default Value:
Can’t locate customer info
ProfileNotFoundHintText: T#
Hint text when profiles are not auto resolved
Default Value:
If they have an account, search for the customer. Otherwise, create a new customer account.
ProfileNotFoundAction: T#
Action text in button when profiles are not auto resolved
Default Value:
Search customer
ProfileSearchInputPlaceholder: T#
Text displayed as placeholder in the search view of profile connector
Default Value:
Search by {{identifier}}
ProfileSearchNoResultsText: T#
Text displayed when no profiles are fetched
Default Value:
No search results
ProfileSearchLoading: T#
Text displayed when the profile is searched
Default Value:
Searching customer...
ProfileSearchNotFound: T#
Text displayed when the profile search had no results
Default Value:
We can’t find any customer with the search criteria provided. Try again with a different identifier.
ProfileLoadingIdentifiers: T#
Text displayed when the identifiers are loaded
Default Value:
Loading identifiers...
ProfileLinkButton: T#
Label Text for the Link button of profile view
Default Value:
Link customer profile
ProfileUnlinkMenuItem: T#
Label Text for the Unlink menu button of profile view
Default Value:
Unlink customer
ProfileReplaceMenuItem: T#
Label Text for the Unlink and Search menu button of profile view
Default Value:
Replace customer profile
ProfileMenuCancelUnlink: T#
Label Text for the Cancel Unlink button on profile view Modal
Default Value:
Keep them linked
ProfileMenuPerformUnlink: T#
Label Text for the Unlink button on profile view Modal
Default Value:
Unlink Customer Profile
ProfileUnlinkPopupHeaderNoName: T#
Header Text without profile name on profile unlink Modal
Default Value:
Not talking to the linked customer?
ProfileUnlinkPopupHeaderWithName: T#
Header Text with profile name on profile unlink Modal
Default Value:
Not talking to {{name}}?
ProfileUnlinkPopupBodyNoName: T#
Body Text without profile name on profile unlink Modal
Default Value:
If you are not talking to the customer whose profile is linked, and you can't find the correct profile, we recommend unlinking the profile from this task so we don't store incorrect information.
ProfileUnlinkPopupBodyWithName: T#
Body Text with profile name on profile unlink Modal
Default Value:
If you are not talking to {{name}}, and you can't find the correct profile, we recommend unlinking {{name}} from this task so we don't store incorrect information.
ProfileCannotLoadCustomer: T#
Error title when profile cannot load
Default Value:
We could not load customer details.
ProfileConnectorNotConfiguredTitle: T#
Error title when profile connector not configured
Default Value:
Unable to display profile.
ProfileConnectorNotConfiguredSubtitle: T#
Error subtitle when profile connector not configured
Default Value:
Contact your IT team to check the Segment connection for this account.
PhoneHelpText: T#
Help text for input when searching phone identifiers
Default Value:
Enter the number with country code (+14155552671)
CCAIMutlipleParticipantsLabel: T#
Label to show when multiple participants are in the call
Default Value:
participants
TimelineCantConnectUserHistory: T#
Text for cant connect user history
Default Value:
Try reloading the page
TimelineCantLocateCustomerInfo: T#
Text for cant locate customer info
Default Value:
Can't locate customer info
TimelineContactSupervisor: T#
Text for contact supervisor in timeline
Default Value:
Please contact your IT team.
TimelineNoCustomerActivities: T#
Text for no customer activities in timeline
Default Value:
No history for past 30 days
TimelineSomethingWentWrong: T#
Text for something went wrong page in timeline
Default Value:
We could not load customer history
TimelineVerifyAccountOrCreateNew: T#
Text for verify account or create new in timeline
Default Value:
If they have an account, verify their info and connect it - otherwise create them a new account.
TimelineViewMoreErrorTooltip: T#
Timeline View more error tooltip
Default Value:
Could not load more events
TimelineLoadingActivities: T#
Label for loading state for timeline activity details
Default Value:
Loading details...
TimelineAgentsLabel: T#
Label for Plural Agent Name (Agents) for timeline activity details
Default Value:
Agents
TimelineActivityDetailError: T#
Label for Error for timeline activity details
Default Value:
Error fetching data.
StartOutboundEmailTaskFailedNotification: T#
In app Notification for StartOutboundEmailTask Failed
Default Value:
Outbound Email Task Failed: Task could not be created
FieldValidationInvalidEmail: T#
Text displayed when an "email" field doesn't receive a valid email
Default Value:
Please provide a valid email address
BackupServiceText: T#
Notification text shown when Flex is running on a backup server
Default Value:
<b style='font-weight:bold;'>Operating with limited services.</b> Once issues are resolved, you will need to log in and out of your account to return to your regular workflow.
InputPlaceHolder: T#
Text shown in the edit box when no content has been entered.
Default Value:
Type message
TypingIndicator: T#
Text used for typing indicator. For example "Bob is typing"
Default Value:
{{name}} is typing …
TypingIndicatorMultiple: T#
Text used for typing indicator, when more than 1 people are typing. For example "3 peopel are typing"
Default Value:
{{count}} people are typing …
Disconnected: T#
Text shown on banner when Programmable Chat is disconnected
Default Value:
Connection lost
MessageSendingDisabled: T#
Text shown if sending messages has been disabled
Default Value:
Message sending has been disabled
Yesterday: T#
Text shown in message list to group messages from yesterday's date
Default Value:
Yesterday
MessageCanvasTrayContent: T#
Text shown in (MessageCanvasTray)[MessageCanvasTray]
MessageCanvasTrayButton: T#
Text shown on the button in (MessageCanvasTray)[MessageCanvasTray]
Default Value:
START NEW CHAT
MediaMessageError: T#
Error shown when media message is received in chat
Default Value:
Media messages are not supported
NotificationMessage: T#
Text shown in notification message. Custom error message denoted by {{message}}
Default Value:
Unable to perform action: {{message}}
MessageCharacterCountStatus: T#
Text showing current and maximum character count
Default Value:
{{currentCharCount}} / {{maxCharCount}}
MessageCharacterCountReached: T#
Text shown when maximum character count is reached
Default Value:
Character count reached - {{currentCharCount}} / {{maxCharCount}}
EmailContentSizeStatus: T#
Text showing current and maximum character count
Default Value:
Content size- {{currentContentSizeInPercent}}%
EmailContentSizeReached: T#
Text shown when maximum character count is reached
Default Value:
Max content size reached.
FieldValidationRequiredField: T#
Text displayed when a required field is not filled
Default Value:
Field required
ChatInputUserNotMemberDisabledText: T#
Text displayed when when user is not a member of the chat
Default Value:
You are not a chat participant
FilterItemAmountSelected: T#
Text to indicate a number of items is selected in filterItem (# selected)
Default Value:
{{amount}} selected
FilterItemOnly: T#
Text to indicate no item is selected in filterItem (# only)
Default Value:
{{item.label}} only
LegacyFiltersTitle: T#
Title of the section in the Teams View filter panel that displays the legacy filter dropdown
Default Value:
Custom Filters
LegacyFiltersEmptySelectLabel: T#
Legacy filter selection dropdown option in Teams View filter panel indicating empty selection
Default Value:
None
DialpadNum0Caption: T#
Text shown instead of caption for number 0 in Dialpad component
Default Value:
0
DialpadNum0Description: T#
Text shown instead of description for number 0 in Dialpad component
Default Value:
+
DialpadNum1Caption: T#
Text shown instead of caption for number 1 in Dialpad component
Default Value:
1
DialpadNum1Description: T#
Text shown instead of description for number 1 in Dialpad component
Default Value:
—
DialpadNum2Caption: T#
Text shown instead of caption for number 2 in Dialpad component
Default Value:
2
DialpadNum2Description: T#
Text shown instead of description for number 2 in Dialpad component
Default Value:
ABC
DialpadNum3Caption: T#
Text shown instead of caption for number 3 in Dialpad component
Default Value:
3
DialpadNum3Description: T#
Text shown instead of description for number 3 in Dialpad component
Default Value:
DEF
DialpadNum4Caption: T#
Text shown instead of caption for number 4 in Dialpad component
Default Value:
4
DialpadNum4Description: T#
Text shown instead of description for number 4 in Dialpad component
Default Value:
GHI
DialpadNum5Caption: T#
Text shown instead of caption for number 5 in Dialpad component
Default Value:
5
DialpadNum5Description: T#
Text shown instead of description for number 5 in Dialpad component
Default Value:
JKL
DialpadNum6Caption: T#
Text shown instead of caption for number 6 in Dialpad component
Default Value:
6
DialpadNum6Description: T#
Text shown instead of description for number 6 in Dialpad component
Default Value:
MNO
DialpadNum7Caption: T#
Text shown instead of caption for number 7 in Dialpad component
Default Value:
7
DialpadNum7Description: T#
Text shown instead of description for number 7 in Dialpad component
Default Value:
PQRS
DialpadNum8Caption: T#
Text shown instead of caption for number 8 in Dialpad component
Default Value:
8
DialpadNum8Description: T#
Text shown instead of description for number 8 in Dialpad component
Default Value:
TUV
DialpadNum9Caption: T#
Text shown instead of caption for number 9 in Dialpad component
Default Value:
9
DialpadNum9Description: T#
Text shown instead of description for number 9 in Dialpad component
Default Value:
WXYZ
DialpadHashDescription: T#
Text shown instead of description for hash in Dialpad component
DialpadAsteriskCaption: T#
Text shown instead of caption for asterisk in Dialpad component
Default Value:
*
DialpadAsteriskDescription: T#
Text shown instead of description for asterisk in Dialpad component
NewChatMessageNotificationTitle: T#
Text shown in the browser notification title for a new chat message
Default Value:
New message from {{lastMessage.authorName}}
NewChatMessageNotificationBody: T#
Text shown in the browser notification body for a new chat message
Default Value:
{{#if lastMessage.source.body}} {{lastMessage.source.body}} {{else}} file sent {{/if}}
SendMediaMessageInvalidType: T#
Text shown in notification when message with invalid file type is sent
Default Value:
{{fileName}} file type is not supported
SendMediaMessageInvalidSize: T#
Text shown in notification when message with invalid size is sent
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
AttachFileMultipleFailure: T#
Text shown in notification when multiple files fail to attach
Default Value:
{{failureCount}} files failed to attach.
AttachFileMultipleFailureExpandLink: T#
Link text shown in notification when multiple files fail to attach
AttachFileDuplicate: T#
Text shown in notification when duplicate file is attached
Default Value:
{{fileName}} is already attached
AttachFileInvalidType: T#
Text shown in notification when invalid file type is attached
Default Value:
{{fileName}} file type is not supported
AttachFileInvalidSize: T#
Text shown in notification when invalid file size is attached
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
AttachFileInvalidOverallSize: T#
Text shown in notification when the overall size of the attachments would go above the limit
Default Value:
Too many files. Max {{maxOverallFileSize}} per message.
AttachFileInvalidMaxAmount: T#
Text shown in notification when maximum amount of attachment has been reached
AttachFileMultipleNotSupported: T#
Text shown in notification when multiple attachments are attempted but not supported
Default Value:
Please attach one file at a time.
AttachFileDisabled: T#
Text shown in notification when attachments have been disabled via service config
Default Value:
File attachments are currently unavailable
DownloadFileInvalidType: T#
Text shown in notification when invalid file type is downloaded
Default Value:
{{fileName}} file type is not supported
DownloadFileInvalidSize: T#
Text shown in notification when invalid file size is downloaded
Default Value:
{{fileName}} is too large. Max file size {{maxFileSize}}.
MediaMessageTransferFailed: T#
Text shown in media message when the file fails to be sent
Default Value:
Sending failed
MessageDeliveryFailed: T#
Text shown in message bubble when the message is failed
Default Value:
Message failed
MessageDeliveryUnDelivered: T#
Text shown in message bubble when the message is undelivered
Default Value:
Message undelivered
MessageTypeUnsupportedOrEmpty: T#
Text shown in message bubble when the message is unsupported or empty
Default Value:
Empty or unsupported content.
AttachFileImageTooltip: T#
Tooltip used on send media message icon button
Default Value:
Attach file or image
ManageAgentsToQueueBreadCrumb: T#
Assign Agents Breadcrumb in the queue management view
Default Value:
Manage Agents
FileAttachmentDropAreaTitle: T#
Main line of text of FileAttachment drop area
Default Value:
Attach a file or an image
FileAttachmentDropAreaTitleDisabled: T#
Main line of text of FileAttachment drop area when disabled
Default Value:
File attachments are disabled.
FileAttachmentDropAreaTitleFileLimitReached: T#
Main line of text of FileAttachment drop area when file count limit reached
Default Value:
Attachment limit of {{fileCountLimit}} {{#if singular}}file{{else}}files{{/if}} has already been reached.
FileAttachmentDropAreaSubtitle: T#
Secondary line of text of FileAttachment drop area
Default Value:
Drop file here
FileAttachmentDropAreaSubtitleDisabled: T#
Secondary line of text of FileAttachment drop area when disabled
Default Value:
Drag and drop is currently unavailable.
FileAttachmentDropAreaSubtitleFileLimitReached: T#
Secondary line of text of FileAttachment drop area when file count limit reached
Default Value:
Send this message first then attach another file.
EmailRecipientInputPlaceholder: T#
Placeholder for the recipients input field @private
Default Value:
Type an address
EmailEditorNoParticipantButtonTooltip: T#
Tooltip for when email editor submit button is disable becuase there are no participants @private
Default Value:
Please enter an email address to send
EmailSentNotification: T#
Content for EmailSent notification @private
Default Value:
Email sent successfully
EmailAddParticipantFailedNotification: T#
Content for EmailAddParticipantFailed notification @private
Default Value:
Participant {{address}} couldn't be added to the conversation.
EmailRemoveParticipantFailedNotification: T#
Content for EmailRemoveParticipantFailed notification @private
Default Value:
Participant {{address}} couldn't be removed from the conversation.
EmailEditorRemoveEmailAddressButtonAriaLabel: T#
Email editor remove email address button aria label @private
Default Value:
Remove email address
EmailMessageRecipientListCcPrefix: T#
Email message recipient list Cc prefix @private
Default Value:
Cc:
EmailMessageActionsButtonAriaLabel: T#
Aria label for email message toggle actions button @private
Default Value:
Toggle message actions navigation
EmailThreadNotAvailable: T#
Email label for disabled thread button @private
Default Value:
Full thread not available
EmailLoadingThreadPlaceholder: T#
Email loading thread placeholder html @private
Default Value:
<p>Loading thread...</p>
EmailLoadingThreadError: T#
Email loading thread error html @private
Default Value:
<p>Couldn't load the message thread.</p>
EmailThreadWindowTitle: T#
Email title of the view thread window @private
Default Value:
Thread for message {{message.sid}}
EmailThreadDetails: T#
Email thread window details @private
LinkPanelTextPlaceholder: T#
HTML Editor Link panel 'text' field placeholder @private
Default Value:
Text to display
LinkPanelLinkPlaceholder: T#
HTML Editor Link panel 'link' field placeholder @private
Default Value:
https://example.com
LinkPanelApplyButtonLabel: T#
HTML Editor Link panel 'apply' button label @private
Default Value:
Apply
LinkPanelRemoveButtonLabel: T#
HTML Editor Link panel 'remove' button label @private
Default Value:
Remove
SingleNewMessageScrollButtonText: T#
New message text shown in the scroll to buttom button when only 1 new message is there @private
Default Value:
New message
FewNewMessagesScrollButtonText: T#
Message text shown in the scroll to buttom button when only 2 to 5 new message is there @private
Default Value:
new messages
ManyNewMessagesScrollButtonText: T#
New message text shown in the scroll to buttom button when more than 5 new message is there @private
Default Value:
New messages
QualityManagementPopoverMenuButtonAriaLabel: T#
Popover menu button aria label in Quality Management views
Default Value:
More actions
SendMessageFailed: T#
Error message text for chat message sending failures
Default Value:
Could not send message. Please try again.
SendEmailFailed: T#
Error message text for email sending failures
Default Value:
Could not send email. Please try again. Reason - {{message}}
NoContent: T#
Label text for no content body