Interface

Strings

Strings

String map to define localizable language strings

Members

T

# AcceptTaskTooltip Optional

Tooltip used on accept task icon button
T

# ActiveTasksTileTitle Optional

Label used as title in ActiveTasksTile in QueuesView
T

# AgentPanelTitle Optional

The title for Agent conversation view panel
T

# AgentsByActivityTileTitle Optional

Label used as title in AgentsByActivityTile in QueuesView
T

# AgentStatusAvailable Optional

Label to indicate "Available" agents state in QueuesView barChar
T

# AgentStatusBusy Optional

Label to indicate "Busy" agents state in QueuesView barChar
T

# AgentStatusOffline Optional

Label to indicate "Offline" agents state in QueuesView barChar
T

# AgentStatusUnavailable Optional

Label to indicate "Unavailable" agents state in QueuesView barChar
T

# AnonymousParticipant Optional

Default name for participant whose name cannot be retrieved from its attributes
T

# AssessPanelTitle Optional

The title for Assess conversation view panel
T

# AttachFileImageTooltip Optional

Tooltip used on send media message icon button
T

# AttachFileInvalidSize Optional

Text show in notification when invalid file size is attached
T

# AttachFileInvalidType Optional

Text show in notification when invalid file type is attached
T

# BrowserVoiceDisabledNotification Optional

message shown if voice SDK has been disabled
T

# CallCanvasUnholdWorker Optional

Text in call canvas to unhold worker
T

# CallCanvasWorkerOnHold Optional

Text to show on call canvas when worker is on hold
T

# CallParticipantCustomerName Optional

Text used to denote customer in call canvas
T

# CallParticipantStatusConnecting Optional

Default text to show while connecting to another agent during warm-transfer
T

# CallParticipantStatusKickConfirmation Optional

Text to show on participant when kick action needs confirmation
T

# CallParticipantStatusLeft Optional

Text to show on participant when they has left the call
T

# CallParticipantStatusLive Optional

Default text to show on participant when they are in the call
T

# CallParticipantStatusOnHold Optional

Text to show on participant when they are in the call
T

# CallParticipantStatusTransferFailed Optional

Text to show on participant when it is failed transfer
T

# Cancel Optional

Title of the "Cancel" button in the multi-session alert
T

# CancelTransferTooltip Optional

Tooltip used on cancel transfer icon button
T

# CannotChangeOtherWorkerActivity Optional

message shown if failed to change activity for another user
T

# ChatInputDisabledText Optional

text displayed inside a disabled chat input
T

# ChatInputUserNotMemberDisabledText Optional

Text displayed when when user is not a member of the chat
T

# ChatOrchestrationAddToChatChannelFailed Optional

Error text to be shown if 'AddToChatChannel' Chat Orchestration failed
T

# ChatOrchestrationDeactivateChatChannelFailed Optional

Error text to be shown if 'DeactivateChatChannel' Chat Orchestration failed
T

# ChatOrchestrationLeaveChatChannelFailed Optional

Error text to be shown if 'LeaveChatChannel' Chat Orchestration failed
T

# ChatWelcomeText Optional

chat welcome text for agent
T

# ColdTransferTooltip Optional

Tooltip used on cold transfer icon button
T

# ColumnHeaderAgent Optional

column name for "agents" column in Supervisor table in the Teams view
T

# ColumnHeaderCalls Optional

column name for "live calls" column in Supervisor table in the Teams view
T

# ColumnHeaderTasks Optional

column name for tasks different from calls in Supervisor table in the Teams view
T

# CommentDurationAndAuthor Optional

Content of the tooltip shown after hovering individual comment in Conversation View
T

# ConfirmableDialogCancelButton Optional

Default value for Cancel in confirmation dialog
T

# ConfirmableDialogConfirmButton Optional

Default value for Confirm in confirmation dialog
T

# Connecting Optional

Text shown on banner when Programmable Chat is connecting
T

# ConversationCommentFormCategory Optional

Title of the Category selector in Comment Form
T

# ConversationCommentFormCommentLabel Optional

Title of the Comment input in the Comment Form
T

# ConversationCommentInputPlaceholder Optional

Placeholder for the Comment input on Conversation View
T

# ConversationCommentSaveButton Optional

Save button title in the Comment form in the Conversation View
T

# ConversationInfoAssessButton Optional

The Assessment button text in the Conversation View
T

# ConversationInfoCommentButton Optional

The Comment button text in the Conversation View
T

# ConversationViewAgentInTeam Optional

The information about agent's team in Conversation View
T

# ConversationViewCallerInfo Optional

The information about the caller and queue the call originated from
T

# DialpadAsteriskCaption Optional

Text shown instead of caption for asterisk in Dialpad component
T

# DialpadAsteriskDescription Optional

Text shown instead of description for asterisk in Dialpad component
T

# DialpadHashCaption Optional

Text shown instead of caption for hash in Dialpad component
T

# DialpadHashDescription Optional

Text shown instead of description for hash in Dialpad component
T

# DialpadNum0Caption Optional

Text shown instead of caption for number 0 in Dialpad component
T

# DialpadNum0Description Optional

Text shown instead of description for number 0 in Dialpad component
T

# DialpadNum1Caption Optional

Text shown instead of caption for number 1 in Dialpad component
T

# DialpadNum1Description Optional

Text shown instead of description for number 1 in Dialpad component
T

# DialpadNum2Caption Optional

Text shown instead of caption for number 2 in Dialpad component
T

# DialpadNum2Description Optional

Text shown instead of description for number 2 in Dialpad component
T

# DialpadNum3Caption Optional

Text shown instead of caption for number 3 in Dialpad component
T

# DialpadNum3Description Optional

Text shown instead of description for number 3 in Dialpad component
T

# DialpadNum4Caption Optional

Text shown instead of caption for number 4 in Dialpad component
T

# DialpadNum4Description Optional

Text shown instead of description for number 4 in Dialpad component
T

# DialpadNum5Caption Optional

Text shown instead of caption for number 5 in Dialpad component
T

# DialpadNum5Description Optional

Text shown instead of description for number 5 in Dialpad component
T

# DialpadNum6Caption Optional

Text shown instead of caption for number 6 in Dialpad component
T

# DialpadNum6Description Optional

Text shown instead of description for number 6 in Dialpad component
T

# DialpadNum7Caption Optional

Text shown instead of caption for number 7 in Dialpad component
T

# DialpadNum7Description Optional

Text shown instead of description for number 7 in Dialpad component
T

# DialpadNum8Caption Optional

Text shown instead of caption for number 8 in Dialpad component
T

# DialpadNum8Description Optional

Text shown instead of description for number 8 in Dialpad component
T

# DialpadNum9Caption Optional

Text shown instead of caption for number 9 in Dialpad component
T

# DialpadNum9Description Optional

Text shown instead of description for number 9 in Dialpad component
T

# Disconnected Optional

Text shown on banner when Programmable Chat is disconnected
T

# DownloadFileInvalidSize Optional

Text show in notification when invalid file size is downloaded
T

# DownloadFileInvalidType Optional

Text show in notification when invalid file type is downloaded
T

# DownloadFileNotParticipant Optional

Text show in notification when non member of the channel is looking to download a file
T

# EmailTranscriptPanelTitle Optional

The title for Email Transcript conversation view panel
T

# EmptyCommentListSubtitle Optional

Subtitle in information about the empty Comment list in Conversation View
T

# EmptyCommentListTitle Optional

Information about the empty Comment list in Conversation View
T

# EmptyFindingsList Optional

The information about empty findings list in Conversation View
T

# ErrorPageDownloadReportButton Optional

Error page's "Download Report" button text
T

# ErrorPageRetryButton Optional

Error page's "Retry" button text
T

# FieldValidationInvalidEmail Optional

Text displayed when an "email" field doesn't receive a valid email
T

# FieldValidationRequiredField Optional

Text displayed when a required field is not filled
T

# FileAttachmentDropAreaSubtitle Optional

Secondary line of text of FileAttachment drop area
T

# FileAttachmentDropAreaTitle Optional

Main line of text of FileAttachment drop area
T

# FilterItemAmountSelected Optional

Text to indicate a number of items is selected in filterItem (# selected)
T

# FilterItemAny Optional

Text to indicate no item is selected in filterItem (any)
T

# FilterItemOnly Optional

Text to indicate no item is selected in filterItem (# only)
T

# FindingsPanelTitle Optional

The title for Findings conversation view panel
T

# FlexInsightsLoginFailedNotificationAction Optional

notification action when Flex Insights login fails
T

# FlexInsightsLoginFailedNotificationTitle Optional

notification title when Flex Insights login fails
T

# GlobalSLConfirmDialogAllConversations Optional

The information about all conversations being affected in Global SL Confirm dialog
T

# GlobalSLConfirmDialogAllQueues Optional

The information about all queues being affected in Global SL Confirm dialog
T

# GlobalSLConfirmDialogError Optional

The error notification when submitting the new configuration fails
T

# GlobalSLConfirmDialogResetTimeInfo Optional

The information about next reset time in Global SL Confirm dialog
T

# GlobalSLConfirmDialogTitle Optional

The title of the confirmation dialog when saving new global service levels
T

# GlobalSLConfirmDialogWarning Optional

The warning about possibility of inconsistent reporting
T

# GlobalSLSuccessNotification Optional

Notification shown when SL global metrics have been saved sucessfully
T

# HangupCallTooltip Optional

Tooltip used on hangup call icon button
T

# HoldAgentTooltip Optional

Tooltip used on hold agent icon button
T

# HoldCustomerTooltip Optional

Tooltip used on hold customer icon button
T

# IncomingCallBrowserNotificationBody Optional

body of browser notification for incoming call
T

# IncomingCallBrowserNotificationTitle Optional

title of browser notification for incoming call
T

# IncomingCallNotificationTitle Optional

body of in app notification for incoming call
T

# IncomingCallTransferBrowserNotificationTitle Optional

title of browser notification for incoming call transfer
T

# IncomingCallTransferNotificationTitle Optional

body of in app notification for incoming call transfer
T

# IncomingCallTransferQueueBrowserNotificationBody Optional

body of browser notification for incoming call transfer from queue
T

# IncomingCallTransferWorkerBrowserNotificationBody Optional

body of browser notification for incoming call transfer from worker
T

# IncomingChatBrowserNotificationBody Optional

browser notification body for chat task
T

# IncomingChatBrowserNotificationTitle Optional

browser notification title for chat task
T

# IncomingChatNotificationTitle Optional

in app notification title for chat task
T

# IncomingEmailNotificationTitle Optional

in app notification title for email task
T

# IncomingLineBrowserNotificationTitle Optional

browser notification title for Line task
T

# IncomingLineNotificationTitle Optional

in app notification title for Line task
T

# IncomingMessengerBrowserNotificationTitle Optional

browser notification title for Messenger task
T

# IncomingMessengerNotificationTitle Optional

in app notification title for Messenger task
T

# IncomingNotificationAccept Optional

button title to accept incoming task from notification
T

# IncomingNotificationReject Optional

button title to reject incoming task from notification
T

# IncomingSmsBrowserNotificationTitle Optional

browser notification title for sms task
T

# IncomingSmsNotificationTitle Optional

in app notification title for sms task
T

# IncomingUnregisteredTaskNotificationTitle Optional

generic app notification for new unregistered task channel
T

# IncomingWhatsAppBrowserNotificationTitle Optional

browser notification title for WhatsApp task
T

# IncomingWhatsAppNotificationTitle Optional

in app notification title for WhatsApp task
T

# InputDeviceErrorNotification Optional

notification title when audio input device is not found or fails to initialize
T

# InputPlaceHolder Optional

Text shown in the edit box when no content has been entered.
T

# InsightsPlayerPlaybackUnavailable Optional

The information about playback unavailable on Conversation Screen
T

# InsightsPlayerPlaybackUnavailableSubtitle Optional

The information about playback unavailable on Conversation Screen, subtitle
T

# KickAgentTooltip Optional

Tooltip used on kick agent icon button
T

# LeaveCallTooltip Optional

Tooltip used on leave call icon button
T

# LegacyFiltersEmptySelectLabel Optional

Legacy filter selection dropdown option in Teams View filter panel indicating empty selection
T

# LegacyFiltersTitle Optional

Title of the section in the Teams View filter panel that displays the legacy filter dropdown
T

# LiveCommsBarHold Optional

text in Live Comms bar button to return to hold a call
T

# LiveCommsBarReturnToCall Optional

text in Live Comms bar button to return to a call
T

# LiveCommsBarStopListening Optional

text in Live Comms bar button to return to stop monitoring a call
T

# LiveCommsBarUnHold Optional

text in Live Comms bar button to return to unhold a call
T

# LiveCommsMonitoringMessage Optional

text used in Live Comms bar when monitoring a call
T

# LiveCommsMonitoringMessageMoreWorkers Optional

text used in Live Comms bar when monitoring a call where there are multiple workers
T

# LiveCommsMonitoringMessageNoWorkers Optional

text used in Live Comms bar when monitoring a call for which we are unable to find the associated workers
T

# LiveCommsOngoingCallMessage Optional

text used in Live Comms bar when on a call
T

# LoadingChatCanvas Optional

Progress text for shown before chat is loaded
T

# LogIn Optional

Text of the "Log In" button in the multi-session alert
T

# LogInHere Optional

Title of the "Log In Here" button in the multi-session alert
T

# LogOut Optional

shown in the menu for log out item
T

# LogToFileStartLoggingLabel Optional

button label shown in Start logging dropdown
T

# LogToFileStartLoggingText Optional

html content shown in Start logging dropdown
T

# LogToFileStopLoggingLabel Optional

button label shown in Stop logging dropdown
T

# LogToFileStopLoggingText Optional

html content shown in Stop logging dropdown
T

# LongestWaitTimeTileTitle Optional

Label used as title in LongestWaitTimeTile in QueuesView
T

# ManageAgentsToQueueBreadCrumb Optional

Assign Agents Breadcrumb in the queue management view
T

# MediaMessageClickToOpen Optional

Text shown in media message bubble when it's hovered
T

# MediaMessageError Optional

Error shown when media message is received in chat
T

# MediaMessageTransferFailed Optional

Text shown in media message when the file fails to be sent
T

# MessageCanvasTrayButton Optional

Text shown on the button in MessageCanvasTray
T

# MessageCanvasTrayContent Optional

Text shown in MessageCanvasTray
T

# MessageCharacterCountReached Optional

Text shown when maximum character count is reached
T

# MessageCharacterCountStatus Optional

Text showing current and maximum character count
T

# MessageSendingDisabled Optional

Text shown if sending messages has been disabled
T

# MessageSizeExceeded Optional

message shown if maximum message length was exceeded
T

# MicNotAvailableNotification Optional

message shown if microphone device was not found
T

# MonitorCallTooltip Optional

Tooltip used on monitor call icon button
T

# MuteCallTooltip Optional

Tooltip used on mute call icon button
T

# NewChatMessageNotificationBody Optional

Text shown in the browser notification body for a new chat message
T

# NewChatMessageNotificationTitle Optional

Text shown in the browser notification title for a new chat message
T

# NoCRMConfigured Optional

main text to be shown on the placeholder view when there is no CRM configured
T

# NoCRMConfiguredAction Optional

caption of the button on the "No CRM Configured" panel
T

# NoCRMHint Optional

small hint on the "No CRM Configured" panel
T

# NoCRMTitle Optional

header shown on the placeholder view when there is no CRM configured
T

# NoOutboundCallingWhenOffline Optional

Text shown in the outbound calling panel when user is in offline status
T

# NoTasks Optional

main text on the "No Tasks" panel
T

# NoTasksHintAvailable Optional

small hint on the "No Tasks" panel for available worker
T

# NoTasksHintNotAvailable Optional

small hint on the "No Tasks" panel for not available worker
T

# NoTasksTitle Optional

string to be shown on the placeholder view when there are no tasks for the agent
T

# NotificationMessage Optional

Text shown in notification message. Custom error message denoted by {{message}}
T

# OpenInNewWindow Optional

Title on a button that opens current content in a new window
T

# OutboundCallFailedNotificationAction Optional

Title of notification action for failed outbound call
T

# OutboundCallFailedNotificationTitle Optional

Title of generic notification for failed outbound call
T

# OutboundCallFailedNotificationTitleBusy Optional

Title of notification for failed outbound call due to callee being busy
T

# OutboundCallFailedNotificationTitleDisabledCountry Optional

Title of notification for failed outbound call due to destination country being disabled
T

# OutboundCallFailedNotificationTitleInvalidNumber Optional

Title of notification for failed outbound call due to invalid phone number
T

# OutboundCallFailedNotificationTitleNoAnswer Optional

Title of notification for failed outbound call due to no answer
T

# OutboundDialerPanelPhoneInputCaption Optional

Text shown in the Outbound Dialer panel by the phone number input field
T

# OutboundDialerPanelQueueSelectCaption Optional

Text shown in the Outbound Dialer panel by the queue selector field
T

# OutboundDialerPanelTitle Optional

Outbound dialer panel title
T

# OutboundErrorGeneral Optional

Error string shown in outbound calling dialpad in case of general error
T

# OutboundErrorMissingDestination Optional

Error string shown in outbound calling dialpad in case of missing destination
T

# OutboundErrorMissingQueue Optional

Error string shown in outbound calling dialpad in case of missing queue
T

# OutboundErrorNotInQueue Optional

Error string shown in outbound calling dialpad in case the agent is not part of the chosen queue
T

# PendingReservationsOnActivityStateChangeNotification Optional

Notification when trying to change activity to unavailable while having pending notifications
T

# PendingReservationsOnLogoutNotification Optional

Notification when trying to log out while having pending notifications
T
The Player option to copy link
T

# PlayerOptionCurrentPosition Optional

The Player option to copy link containing current position
T
The Player option to copy download link
T

# PlayerOptionSpeedFast Optional

The Player option to set speed to Fast
T

# PlayerOptionSpeedNormal Optional

The Player option to set speed to Normal
T

# PlayerOptionSpeedSlow Optional

The Player option to set speed to Slow
T

# PlayerOptionSpeedVeryFast Optional

The Player option to set speed to very fast
T

# PredefinedChatMessageAuthorName Optional

author name of the optional predefined messaged displayed in ChatWidget MessagingCanvas
T

# PredefinedChatMessageBody Optional

body of the optional predefined messaged displayed in ChatWidget MessagingCanvas
T

# QuestionnaireAllAnswered Optional

Information about all questions answered in Questionnaire
T

# QuestionnaireAnsweredCount Optional

Information about how many questions have been answered in a Questionnaire
T

# QuestionnaireSelectorLabel Optional

The label for the selector of Questionnaire in Assessment Panel
T

# QueuesNoDataBodyForAdmin Optional

NoData component body for QueuesView for Admin users
T

# QueuesNoDataBodyForSupervisor Optional

NoData component body for QueuesView for Supervisor users
T

# QueuesNoDataHeading Optional

NoData component heading for QueuesView
T

# QueuesNoDataLinkLabelForAdmin Optional

NoData component link label for QueuesView for Admin users
T

# QueuesStatsHeaderAbandoned Optional

Queues Stats table header: Abandoned tasks
T

# QueuesStatsHeaderActiveTasks Optional

Queues Stats table header: Active tasks
T

# QueuesStatsHeaderAgentsActivity Optional

Queues Stats table header: Agents by activity
T

# QueuesStatsHeaderHandled Optional

Queues Stats table header: Handled tasks
T

# QueuesStatsHeaderLongestWait Optional

Queues Stats table header: Longest wait time
T

# QueuesStatsHeaderQueueName Optional

Queues Stats table header: Queue name
T

# QueuesStatsHeaderSLA Optional

Queues Stats table header: SLA
T

# QueuesStatsHeaderWaitingTasks Optional

Queues Stats table header: Waiting tasks
T

# QueuesStatsSubHeader30Mins Optional

Queues Stats table sub-header: 30 mins
T

# QueuesStatsSubHeaderNow Optional

Queues Stats table sub-header: Now
T

# QueuesStatsSubHeaderToday Optional

Queues Stats table sub-header: Today
T

# QueueStatsBreadCrumb Optional

Root breadcrumb of the queue management view
T

# Read Optional

Text below last message that has been read by other party
T

# ReconnectingConnection Optional

Notification text shown when UI loses internet connection
T

# RejectTaskTooltip Optional

Tooltip used on reject task icon button
T

# RequestBrowserNotificationPermissions Optional

notification requesting pemissions for browser notifications
T

# Reset Optional

Text shown on reset button
T

# RuntimeLoginErrorDomain Optional

an error displayed in case runtime domain couldn't be resolved in the runtime login view
T

# RuntimeLoginErrorSso Optional

an error displayed in the runtime login view in case SSO isn't properly configured for the Flex project within Twilio Console
T

# RuntimeLoginIsAdmin Optional

a text prepending `RuntimeLoginWithTwilio` link in the runtime login view
T

# RuntimeLoginLabel Optional

header for the runtime login view
T

# RuntimeLoginLaunch Optional

label for the action button in the runtime login view
T

# RuntimeLoginPlaceholder Optional

placeholder for the runtime login view input field in the runtime login view
T

# RuntimeLoginWithTwilio Optional

label in the runtime login view for the link that leads to Twilio login page
T

# Save Optional

Text shown on save button
T

# SecondIncomingVoiceConnectionNotificationAccept Optional

'Accept' button label for SecondVoiceConnectionIncoming notification
T

# SecondIncomingVoiceConnectionNotificationContent Optional

Main content for SecondVoiceConnectionIncoming notification
T

# SecondIncomingVoiceConnectionNotificationReject Optional

'Reject' button label for SecondVoiceConnectionIncoming notification
T

# SegmentSelectorLabel Optional

The label next to the segment selector in the Conversation View
T

# SendMediaMessageInvalidSize Optional

Text show in notification when message with invalid size is sent
T

# SendMediaMessageInvalidType Optional

Text show in notification when message with invalid file type is sent
T

# SendMessageTooltip Optional

Tooltip used on send message icon button
T

# SessionAlreadyExists Optional

Title of the multi-session alert when user attempts to open multiple sessions
T

# SessionAlreadyExistsDesc Optional

Description of the multi-session alert when user attempts to open multiple sessions
T

# SessionDropOngoingCall Optional

Title of the call to action button of the multi-session alert when user attempts to open multiple sessions being on call
T

# SessionExpired Optional

notification for an expired session
T

# SessionInvalidated Optional

Text shown in the multi-session alert when the session is expired
T

# SessionOngoingCallDesc Optional

Description of the multi-session alert when user attempts to open multiple sessions being on call
T

# SessionOngoingCallMessage Optional

Title of the multi-session alert when user attempts to open multiple sessions being on call
T

# SessionTimeoutMessage Optional

Text of the counter message in the multi-session alert when user attempts to open multiple sessions
T

# SetYourStatus Optional

shown in the right top menu as a label to set your status
T

# SideNavInsightsAgentsView Optional

sidebar link that navigates to Insights Agents view
T

# SideNavInsightsAnalyzeView Optional

sidebar link that navigates to Insights Analyze view
T

# SideNavInsightsDashboardsView Optional

sidebar link that navigates to Insights Dashboards view
T

# SideNavInsightsInspectionsView Optional

sidebar link that navigates to Insights Inspections view
T

# SideNavInsightsQuestionnairesView Optional

sidebar link that navigates to Insights Questionnaires view
T

# SideNavInsightsSpeechSearchesView Optional

sidebar link that navigates to Insights Speech Searches view
T

# SideNavQueuesStatsView Optional

QueuesStats link text in sidebar
T

# SideNavTaskView Optional

left side navigation, task view link
T

# SideNavTeamsView Optional

sidebar link that navigates to Teams view
T

# SLADailyMetricsResetTitle Optional

SLA Preferences - Daily Metrics Reset title
T

# SLAEditGlobalButton Optional

SLA Preferences - Global values edit button
T

# SLAGlobalFormServiceLevelThresholdSubtitle Optional

SLA Preferences - Global SL Form Service Level threshold subtitle
T

# SLAGlobalFormShortAbandonsSubtitle Optional

SLA Preferences - Global SL Form Short abandons subtitle
T

# SLAGlobalFormTimeInput Optional

SLA Preferences - Global SL Form Time label
T

# SLAGlobalFormTimeZoneInput Optional

SLA Preferences - Global SL Form Timezone label
T

# SLAGlobalPageSubtitle Optional

SLA Preferences - Global SL Page subtitle
T

# SLAGlobalPageTitle Optional

SLA Preferences - Global SL Page title
T

# SLAPreferencesChannelLevelsColumn Optional

SLA Preferences - Header for the channel service levels column in the queues table
T

# SLAPreferencesCustomLevelsError Optional

SLA Preferences - An error message displayed when custome service levels section fails to load
T

# SLAPreferencesCustomLevelsSubtitle Optional

SLA Preferences - Custom levels section subtitle
T

# SLAPreferencesCustomLevelsTitle Optional

SLA Preferences - Custom levels section title
T

# SLAPreferencesCustomSettingsIndicator Optional

SLA Preferences - A string to indicate that custom settings are in use
T

# SLAPreferencesDefaultSettingsIndicator Optional

SLA Preferences - A string to indicate that default settings are in use
T

# SLAPreferencesGlobalLevelsSubtitle Optional

SLA Preferences - Global levels section subtitle
T

# SLAPreferencesHomePagesubtitle Optional

SLA Preferences - Home Page subtitle
T

# SLAPreferencesHomePageTitle Optional

SLA Preferences - Home Page title
T

# SLAPreferencesMetricsResetColumn Optional

SLA Preferences - Header for the daily metrics reset column in the queues table
T

# SLAPreferencesQueueNameColumn Optional

SLA Preferences - Header for the queue names column in the queues table
T

# SLAShortAbandonsTitle Optional

SLA Preferences - Short abandons title
T

# SLATitle Optional

SLA Preferences - Service level threshold title
T

# SupervisorTaskCanvasHeader Optional

a header for the task card in Supervisor UI in the Teams view
T

# SupervisorTaskCardHeader Optional

first line of task details card in the Teams view
T

# SupervisorTaskCompleted Optional

default string used by "helper" when calculating detail string for task in completed state in the Teams view
T

# SupervisorTaskGroupCall Optional

Text shown in supervisor task cards for group calls
T

# SupervisorTaskHeaderLine Optional

header of the task detail view in Supervisor UI in the Teams view
T

# SupervisorTaskInfoPanelContent Optional

task-related information displayed on a task information tab in the Teams view
T

# SupervisorTaskLive Optional

default string used by "helper" when calculating detail string for task in live state in the Teams view
T

# SupervisorTaskViewContentHeader Optional

first line of inner content area of task detail view in Supervisor UI in the Teams view
T

# SupervisorTaskWrapUp Optional

default string used by "helper" when calculating detail string for task in wrapping up state in the Teams view
T

# SupervisorUserCardFirstLine Optional

first line displayed for a user card in Supervisor table in the Teams view
T

# SupervisorUserCardSecondLine Optional

second line displayed for a user card in Supervisor table in the Teams view
T

# TaskAssigned Optional

describes an assigned default generic task in task card and task list from the agent perspective
T

# TaskCanceled Optional

describes a canceled default generic task in call canvas, task canvas and task list
T

# TaskCannotBeTransferredNotification Optional

a notification displayed in case the task cannot be transferred, for example when the task state has already changed and cannot be transferred anymore.
T

# TaskCompleted Optional

describes a completed default generic task in call canvas, task canvas and task list
T

# TaskExtraInfo Optional

shown in the task list on separate section as bigger text
T

# TaskFilterActive Optional

shown in the task list filter to include only active tasks
T

# TaskFilterAll Optional

shown in the task list filter to include all tasks
T

# TaskFilterWrapping Optional

shown in the task list filter to include only tasks in wrap up state
T

# TaskHeaderComplete Optional

button caption to Complete a task in wrapup
T

# TaskHeaderEndCall Optional

button label on Task Header to end call
T

# TaskHeaderEndChat Optional

button label on Task Header to end chat and move the task to wrapup
T

# TaskHeaderGroupCallAccepted Optional

text to show on Task Header when task is conference call and is in accepted state.
T

# TaskHeaderLeaveCall Optional

button label on Task Header to leave a group call
T

# TaskHeaderLine Optional

shown in the task list on the first line
T

# TaskHeaderStatusAccepted Optional

text to show on Task Header when task (except webchat) is in accepted state.
T

# TaskHeaderStatusCompleted Optional

text to show on Task Header when task is in completed state.
T

# TaskHeaderStatusPending Optional

text to show on Task Header when task is in pending state.
T

# TaskHeaderStatusWrapup Optional

text to show on Task Header when task is in wrapup state.
T

# TaskHeaderWebChatStatusAccepted Optional

text to show on Task Header when webchat task is in accepted state.
T

# TaskHeaderWrapup Optional

button to take a task to wrapup
T

# TaskInfoPanelContent Optional

task-related information displayed on a task information tab
T

# TaskLineCallDuration Optional

describes an call duration in call canvas
T

# TaskLineCallEndedTitle Optional

shown in the title of call canvas when task is call and wrapup state
T

# TaskLineCallIncomingTitle Optional

shown in the title of incoming task canvas when task is call
T

# TaskLineCallReserved Optional

describes an incoming call in the call canvas, task canvas and task list
T

# TaskLineCallTransferQueue Optional

Description line used by tasklist item panel for call transfers made to queue
T

# TaskLineCallTransferQueueDetail Optional

Description line used by incoming call panel for call transfers made to queue
T

# TaskLineCallTransferTitle Optional

shown in the title of incoming task canvas when task is call and transfered
T

# TaskLineCallTransferWorker Optional

Description line used by tasklist item for call transfers made directly to worker
T

# TaskLineCallTransferWorkerDetail Optional

Description line used by incoming call panel for call transfers made directly to worker
T

# TaskLineCallWrapup Optional

describes a call in wrapup status in the call canvas, task canvas and task list
T

# TaskLineChatAssigned Optional

describes an assigned chat task (except webchat) and any chat task in wrapup status at the task list
T

# TaskLineChatLineReserved Optional

describes an incoming Line chat in the task canvas and task list
T

# TaskLineChatMessengerReserved Optional

describes an incoming Facebook Messenger chat in task canvas and task list
T

# TaskLineChatReserved Optional

describes an incoming chat in the task canvas and task list
T

# TaskLineChatWhatsAppReserved Optional

describes an incoming WhatsApp chat in task canvas and task list
T

# TaskLineOutboundCallConnecting Optional

Shown in the title of ConnectingOutboundCallCanvas
T

# TaskLineOutboundCallDetail Optional

Description line used by Outbound call canvas
T

# TaskLineOutboundCallHeader Optional

Label used as header in Outbound call canvas
T

# TaskLineOutboundCallTitle Optional

Label used as title in Outbound call canvas
T

# TaskLineQueue Optional

shown the queue information
T

# TaskLineSmsReserved Optional

describes an incoming SMS chat in the task canvas and task list
T

# TaskLineTitle Optional

describes title line for a task in IncomingTaskCanvas for default task channel
T

# TaskLineWebChatAssigned Optional

describes an assigned webchat task at the task list
T

# TaskPending Optional

describes a pending default generic task in call canvas, task canvas and task list
T

# TaskReserved Optional

describes an incoming default generic task in the call canvas, task canvas and task list from the agent perspective
T

# TaskTabAgentIncomingLabel Optional

tab label for incoming task
T

# TaskTabAgentInfoLabel Optional

info tab label for agent desktop view
T

# TaskTabHeaderCall Optional

header of content tab for call tasks
T

# TaskTabHeaderChat Optional

header of content tab for chat tasks
T

# TaskTabHeaderEmail Optional

header of content tab for email tasks
T

# TaskTabHeaderLine Optional

header of content tab for Line tasks
T

# TaskTabHeaderMessenger Optional

header of content tab for messenger tasks
T

# TaskTabHeaderSMS Optional

header of content tab for sms tasks
T

# TaskTabHeaderWhatsApp Optional

header of content tab for WhatsApp tasks
T

# TaskTabSupervisorCallLabel Optional

Call task tab label in Supervisor task canvas.
T

# TaskTabSupervisorChatLabel Optional

Chat task tab label in Supervisor task canvas.
T

# TaskTabSupervisorInfoLabel Optional

info tab label for teams view
T

# TaskTabSupervisorOverviewLabel Optional

task overview tab label
T

# TaskWrapup Optional

describes a default generic task in wrapup status in the call canvas, task canvas and task list
T

# TeamFiltersApply Optional

TeamFilters Apply label
T

# TeamFiltersPanelPluralLabel Optional

Used in TeamFilters to display the number of agents (0, 1+)
T

# TeamFiltersPanelSingularLabel Optional

Used in TeamFilters to display the number of agents (1)
T

# TeamFiltersPanelTitle Optional

Panel title
T

# TeamFiltersReset Optional

TeamFilters Reset label
T

# TeamsViewClearSearchAction Optional

Text for clear search link in teams view
T

# TeamsViewClearSearchPlaceholder Optional

Text for search input placeholder in teams view
T

# TeamsViewFilterAction Optional

Text for filter button in teams view
T

# TeamsViewResultsSummaryFilterCTA Optional

Label for summary "filter" CTA button
T

# TeamsViewResultsSummaryMaxWorkersDisplayed Optional

Text displayed when the max amount of workers is displayed - as we have a cap of 200 server-side
T

# TeamsViewResultsSummaryNoWorkersDisplayed Optional

Text displayed when no workers are displayed (0 workers)
T

# TimeSecondsFormatter Optional

Time foramtter: seconds
T

# Today Optional

Text shown in message list to group messages from today's date
T

# TranscriptPanelTitle Optional

The title for Chat Transcript conversation view panel
T

# TransferFailedNotification Optional

a notification displayed in case of failed task transfer to another agent
T

# TypingIndicator Optional

Text used for typing indicator. For example "Bob is typing"
T

# TypingIndicatorMultiple Optional

Text used for typing indicator, when more than 1 people are typing. For example "3 peopel are typing"
T

# UiVersionDeprecated Optional

notification indicating that the current version of Flex is deprecated
T

# UnholdAgentTooltip Optional

Tooltip used on unhold agent icon button
T

# UnholdCustomerTooltip Optional

Tooltip used on unhold customer icon button
T

# UserControlWorkerSecondLine Optional

text to be shown on the second line of user card
T

# UserLoggedOutSuccess Optional

label shown after user logged out
T

# WaitingTasksTileTitle Optional

Label used as title in WaitingTasksTile in QueuesView
T

# WarmTransferTooltip Optional

Tooltip used on warm transfer icon button
T

# WelcomeMessage Optional

Text shown at start of a chat
T

# WorkerActivityUpdateFailedNotification Optional

Notification when activity state fails to change due to a service error
T

# WorkerCanvasDetailsHeader Optional

header for the Worker Details section of the worker canvas in Supervisor UI in the Teams view
T

# WorkerCanvasHeader Optional

header for the worker canvas in Supervisor UI in the Teams view
T

# WorkerCanvasSkillsHeader Optional

header for the Skills section of the worker canvas in Supervisor UI in the Teams view
T

# WorkerDirectoryAgentsTabLabel Optional

label of the agents tab in the worker directory popup
T

# WorkerDirectoryItemFirstLine Optional

first line in an item of a Worker Directory
T

# WorkerDirectoryItemSecondLine Optional

second line in an item of a Worker Directory
T

# WorkerDirectoryQueueItemText Optional

displayed info about a queue item in the list of queues on the queues tab in the worker directory popup
T

# WorkerDirectoryQueuesTabLabel Optional

label of the queues tab in the worker directory popup
T

# WorkerDirectorySearchPlaceholder Optional

placeholder text for the search input
T

# WorkerDirectoryTitle Optional

title of the Worker Directory popup
T

# WorkerSkillLevelInvalid Optional

message displayed due to failed validation of a provided skill level of the worker canvas in Supervisor UI in the Teams view
T

# WorkerSkillPleaseSelect Optional

text displayed as a placeholder in the skills dropdown menu of the worker canvas in Supervisor UI in the Teams view
T

# WorkerSkillsError Optional

message indicating that saving changes to skills have failed at the worker canvas in Supervisor UI in the Teams view
T

# WorkerSkillsNoSkills Optional

message displayed in case there are no skills specified within the worker canvas in Supervisor UI in the Teams view
T

# WorkerSkillsReverted Optional

message indicated that the skills were successfully reset
T

# WorkerSkillsSaved Optional

message indicating that the skills has been successfully saved at the worker canvas in Supervisor UI in the Teams view
T

# WorkerSkillsSchemaMismatch Optional

message displayed in case skills couldn't be parsed due to schema mismatch within the worker canvas in Supervisor UI in the Teams view
T

# Yesterday Optional

Text shown in message list to group messages from yesterday's date