Interface

IWorker

IWorker

Worker
Properties:
Name Type Description
sid string SID of the user
name string user name
fullName string full name of the user. Either `full_name` from attributes of the user or `name`
activityName string name of the activity set for the user
attributes IWorker.WorkerAttributes attributes of the worker
dateUpdated Date date when user was updated
isAvailable boolean whether activity set for the user is an available activity
activityDuration string for how long user has been in the current activity state

Type Definitions

Object

# WorkerAttributes

Worker attributes
Properties:
Name Type Attributes Description
routing WorkerSkillsType <optional>
skills used for routing
disabled_skills WorkerSkillsType <optional>
all other skills that are currently not active

# WorkerSkillsType

Worker skills
Properties:
Name Type Attributes Description
skills Array.<string> <optional>
skills for the user
levels Object <optional>
skill levels for the user. Key of the level is skill `name`
name number <optional>
level of a particular skill